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This healthcare service has 1 current healthcare service locations.
Shield Clinics Two   at
West Edmonton Commerce Park
Estimated time to routine appointment: Within 1 month
NON AHS
SERVICE DESCRIPTION
Shield Clinics is a referral-only clinic, offering a multidisciplinary approach to treating patient's pain and improving their quality of life.Through our clinic and our affiliates, we offer the most comprehensive and cutting edge pain management services in the region.
Shield Clinics is a referral-only clinic, offering a multidisciplinary approach to treating patient's pain and improving their quality of life.Through our clinic and our affiliates, we offer the most comprehensive and cutting edge pain management services in the region.
ELIGIBILITY REQUIREMENTS
ROUTINE REFERRAL PROCESS
Referrals may be faxed to us at 7806662621. We process the referrals and sent a letter of confirmation, the patient is called to book an appointment and a notice of appointment letter is sent to the referring doctor and the patient. We call to confirm one week in advance.
Referrals may be faxed to us at 7806662621. We process the referrals and sent a letter of confirmation, the patient is called to book an appointment and a notice of appointment letter is sent to the referring doctor and the patient. We call to confirm one week in advance.
URGENT REFERRAL PROCESS
An urgent referral may be faxed in to us. Using the secondary referral form (Ultrasound-Guided Injection Referral) that we have ensures that the patient is given treatment the same day they are assessed.
An urgent referral may be faxed in to us. Using the secondary referral form (Ultrasound-Guided Injection Referral) that we have ensures that the patient is given treatment the same day they are assessed.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
ADDITIONAL SERVICE DETAILS
Shield Clinics offers non-operative treatment options, including platelet-rich plasma (PRP), corticosteroids, ketorolac, prolotherapy, and Botox injections. We also have family medicine doctors as well.Shield Clinics offers slightly different services at each location. You will be referred to the location that best suits your needs.
  • Shield Clinics
    Services: Family medicine, pain management, psychiatry, physiotherapy, ultrasound, trigger point injection program
  • Shield Clinics Two
    Services: Family medicine, pain management, physiotherapy, ultrasound, trigger point injection program, pharmacy
Shield Clinics offers non-operative treatment options, including platelet-rich plasma (PRP), corticosteroids, ketorolac, prolotherapy, and Botox injections. We also have family medicine doctors as well.Shield Clinics offers slightly different services at each location. You will be referred to the location that best suits your needs.
  • Shield Clinics
    Services: Family medicine, pain management, psychiatry, physiotherapy, ultrasound, trigger point injection program
  • Shield Clinics Two
    Services: Family medicine, pain management, physiotherapy, ultrasound, trigger point injection program, pharmacy
COMMUNICATION PROCESS
  • Referral receipt to referring source within 3 days.
  • Wait list status update every 3 days.
  • Appointment outcome to referral source within 3 days.
 
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Family medicine
Past Medical History
 
Within 6 months

Lab results / reports
 
Within 3 months

Medications List
 
Within 3 months

Pain management
Past Medical History
 
Within 6 months

Lab results / reports
 
Within 3 months

Medications List
 
Within 3 months

Pharmacy service
Past Medical History
 
Within 6 months

Lab results / reports
 
Within 3 months

Medications List
 
Within 3 months

Physiotherapy
Past Medical History
 
Within 6 months

Lab results / reports
 
Within 3 months

Medications List
 
Within 3 months

Prolotherapy
Past Medical History
 
Within 6 months

Lab results / reports
 
Within 3 months

Medications List
 
Within 3 months

Trigger point injection
Past Medical History
 
Within 6 months

Lab results / reports
 
Within 3 months

Medications List
 
Within 3 months

Ultrasound
Past Medical History
 
Within 6 months

Lab results / reports
 
Within 3 months

Medications List
 
Within 3 months
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
We require 48 hours' notice to cancel an appointment. Patients may phone us to cancel or reschedule an appointment. We offer a voicemail service for after-hours cancellations. We have a No-Show fee of $100.
We require 48 hours' notice to cancel an appointment. Patients may phone us to cancel or reschedule an appointment. We offer a voicemail service for after-hours cancellations. We have a No-Show fee of $100.
 
HOURS OF OPERATION
Monday: 08:30 am - 05:00 pm
Tuesday: 08:30 am - 05:00 pm
Wednesday: 08:30 am - 05:00 pm
Thursday: 08:30 am - 05:00 pm
Friday: 08:30 am - 05:00 pm
   
 
ADDRESS
10081 166 St NW
Edmonton Alberta
T5P 4Y1
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Shield Clinics Two is located in the West Edmonton Commerce Park, off of 166 St. NW, accesible by Stony Plain Rd or 100 Ave NW.
Shield Clinics Two is located in the West Edmonton Commerce Park, off of 166 St. NW, accesible by Stony Plain Rd or 100 Ave NW.
 
PHONE
780-405-7520 ext 5
 
PARKING INSTRUCTIONS
A few parking stalls are available in front of the unit, and there is street parking on 166 St. NW.
A few parking stalls are available in front of the unit, and there is street parking on 166 St. NW.
 
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5