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Infinity Pediatrics   at
Westmount Corporate Campus
Estimated time to routine appointment: Within 6 months
NON AHS
SERVICE DESCRIPTION
Infinity Pediatrics is committed to serving the community by providing excellent pediatric consultative health care. 
Our goal is to make a difference in the lives of children and their families.
Infinity Pediatrics is a medical practice comprised of general community pediatricians who specialize in medical, behavioral, and developmental disorders of children 0-18 years of age in Calgary and surrounding area. We see children on a referral only basis.
Infinity Pediatrics is committed to serving the community by providing excellent pediatric consultative health care. 
Our goal is to make a difference in the lives of children and their families.
Infinity Pediatrics is a medical practice comprised of general community pediatricians who specialize in medical, behavioral, and developmental disorders of children 0-18 years of age in Calgary and surrounding area. We see children on a referral only basis.
ELIGIBILITY REQUIREMENTS
Children 0 to 18 years old.
Children 0 to 18 years old.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
We accept referrals by fax (403-727-5011). Please ensure the referral contains:
  • Patient’s name, Alberta health care number, and date of birth
  • Contact information, including valid phone numbers, and address
  • Parents’ names
  • All relevant clinic notes, investigations and reports
  • Growth charts, with actual height, weight and head circumference values
  • Your clinic’s contact information, including fax number.
  • Your valid PRACID
Our office will notify you by fax when the referral is received and once we have booked the appointment with the family.
We accept referrals by fax (403-727-5011). Please ensure the referral contains:
  • Patient’s name, Alberta health care number, and date of birth
  • Contact information, including valid phone numbers, and address
  • Parents’ names
  • All relevant clinic notes, investigations and reports
  • Growth charts, with actual height, weight and head circumference values
  • Your clinic’s contact information, including fax number.
  • Your valid PRACID
Our office will notify you by fax when the referral is received and once we have booked the appointment with the family.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order and sign.
Outgoing orders are not sent electronically and require processing in workqueue 5.
Please ensure the referral contains:
  • Patient’s name, Alberta health care number, and date of birth
  • Contact information, including valid phone numbers, and address
  • Parents’ names
  • All relevant clinic notes, investigations and reports
  • Growth charts, with actual height, weight and head circumference values
  • Your clinic’s contact information, including fax number.
  • Your valid PRACID
Our office will notify you by fax when the referral is received and once we have booked the appointment with the family.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order and sign.
Outgoing orders are not sent electronically and require processing in workqueue 5.
Please ensure the referral contains:
  • Patient’s name, Alberta health care number, and date of birth
  • Contact information, including valid phone numbers, and address
  • Parents’ names
  • All relevant clinic notes, investigations and reports
  • Growth charts, with actual height, weight and head circumference values
  • Your clinic’s contact information, including fax number.
  • Your valid PRACID
Our office will notify you by fax when the referral is received and once we have booked the appointment with the family.
ADDITIONAL SERVICE DETAILS
Urgent Referrals
Referring to a Specific PediatricianPlease direct patients to the nearest Emergency Department or Urgent Care Facility. Some pediatricians also have urgent medical consult spots available. Please indicate on the referral if you feel the matter is urgent and our staff will triage consultations. You are welcome to call our office to see when your patient may be able to be seen urgently.
Wait time for Urgent Medical Issues: 1-2 weeks
If you’d like to refer a specific pediatrician, please indicate the name on the referral. All referrals without a name or addressed to Infinity Pediatrics, will be booked via a central referral pool with the next available pediatrician. If one pediatrician’s wait time becomes significantly longer than others, the pediatrician may choose to move the patient into the central referral pool and/or the family may be given the option of seeing another pediatrician. 

Re-referral
In certain situations, patients may require a re-referral to see the pediatrician if their file has been closed. This includes, but it is not limited to:
  • More than 1 year since the patient was last seen
  • Reason for original referral has resolved and a new issue is present
  • In some cases, the patient’s file may be closed after 6 months rather than 1 year. For example, if the patient has not followed up within the recommended window of time.
If a re-referral is required, please review the above information to see what to include in the referral.
If you are retiring or moving out of province, please let us know and consider having one of colleagues with a valid PRACID refer the patient to us.
Urgent Referrals
Referring to a Specific PediatricianPlease direct patients to the nearest Emergency Department or Urgent Care Facility. Some pediatricians also have urgent medical consult spots available. Please indicate on the referral if you feel the matter is urgent and our staff will triage consultations. You are welcome to call our office to see when your patient may be able to be seen urgently.
Wait time for Urgent Medical Issues: 1-2 weeks
If you’d like to refer a specific pediatrician, please indicate the name on the referral. All referrals without a name or addressed to Infinity Pediatrics, will be booked via a central referral pool with the next available pediatrician. If one pediatrician’s wait time becomes significantly longer than others, the pediatrician may choose to move the patient into the central referral pool and/or the family may be given the option of seeing another pediatrician. 

Re-referral
In certain situations, patients may require a re-referral to see the pediatrician if their file has been closed. This includes, but it is not limited to:
  • More than 1 year since the patient was last seen
  • Reason for original referral has resolved and a new issue is present
  • In some cases, the patient’s file may be closed after 6 months rather than 1 year. For example, if the patient has not followed up within the recommended window of time.
If a re-referral is required, please review the above information to see what to include in the referral.
If you are retiring or moving out of province, please let us know and consider having one of colleagues with a valid PRACID refer the patient to us.
COMMUNICATION PROCESS
  • Appointment outcome to referral source within 7 days.
 
PHONE
403-727-5055
FAX
403-727-5011
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Pediatrics
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
f you are late, the appointment may have to be shorter than anticipated or possibly cancelled if you are running very late. You are encouraged to call the clinic if you are running late to review the options regarding your child’s appointment. If you cannot make an appointment, we ask that you cancel or reschedule at least 2 business days before your visit to avoid being charged for a missed appointment. This will also give us the opportunity to book in another child and thus make it easier to see the pediatrician!
Our missed appointment fees are listed with our uninsured services.
f you are late, the appointment may have to be shorter than anticipated or possibly cancelled if you are running very late. You are encouraged to call the clinic if you are running late to review the options regarding your child’s appointment. If you cannot make an appointment, we ask that you cancel or reschedule at least 2 business days before your visit to avoid being charged for a missed appointment. This will also give us the opportunity to book in another child and thus make it easier to see the pediatrician!
Our missed appointment fees are listed with our uninsured services.
 
HOURS OF OPERATION
Monday: 08:30 am - 04:30 pm
Tuesday: 08:30 am - 04:30 pm
Wednesday: 08:30 am - 04:30 pm
Thursday: 08:30 am - 04:30 pm
Friday: 08:30 am - 04:30 pm
   
 
ADDRESS
220 - 5010 Richard Road SW
Calgary Alberta
T3E 6L1
PATIENT APPOINTMENT INSTRUCTIONS
Your initial appointment will be 45-90 minutes, depending on the age of your child and the reason for the visit. Please bring your child’s valid Alberta health care card to your appointment. We ask that you show up at least 15 minutes prior to your appointment to register, review our office policies, and have your child’s growth measured. We try our best to run on time and it is a great help if all of our patients are ready to see the doctors at the scheduled appointment time.
Your initial appointment will be 45-90 minutes, depending on the age of your child and the reason for the visit. Please bring your child’s valid Alberta health care card to your appointment. We ask that you show up at least 15 minutes prior to your appointment to register, review our office policies, and have your child’s growth measured. We try our best to run on time and it is a great help if all of our patients are ready to see the doctors at the scheduled appointment time.
 
DIRECTIONS
We are located within the Westmount Corporate Campus complex, across from Mount Royal University. Our building number is 5010, but many signs around the complex use the word “Court” in addition to 5010 to identify our building. We are in the same building as Freshii (coming soon), whose signs are very visible. Please call us if you cannot find the building!
We are located within the Westmount Corporate Campus complex, across from Mount Royal University. Our building number is 5010, but many signs around the complex use the word “Court” in addition to 5010 to identify our building. We are in the same building as Freshii (coming soon), whose signs are very visible. Please call us if you cannot find the building!
 
PHONE
403-727-5055
 
PARKING INSTRUCTIONS
There is free surface parking available outside the building, with a maximum of 3 hours. There are no spots designated for Infinity Pediatrics. Please ensure you have allowed enough time to park and then get to our office before your appointment time. Note that there are several designated handicap spots outside the main doors of the building.
There is free surface parking available outside the building, with a maximum of 3 hours. There are no spots designated for Infinity Pediatrics. Please ensure you have allowed enough time to park and then get to our office before your appointment time. Note that there are several designated handicap spots outside the main doors of the building.
 
EMAIL
info@infinitypediatrics.ca
WEBSITE
http://infinitypediatrics.ca/
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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