Test Environment
  
Public Health Services   at
St. Albert Community Health Centre
Specialty: Public Health and Preventive Medicine
Connect Care Department: STA SAPHC PUBLIC HEALTH
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Provides community health services in Edmonton and the surrounding area.A service offered by Public Health Nurses including immunization according to the Alberta Health immunization schedule, health education/counselling / support for parent / pre and post natal, health assessment and screening to identify health concerns, and referral to appropriate health care providers such as physicians, and community resources.

Community Health Centres
Provides community health services in Edmonton and the surrounding area.A service offered by Public Health Nurses including immunization according to the Alberta Health immunization schedule, health education/counselling / support for parent / pre and post natal, health assessment and screening to identify health concerns, and referral to appropriate health care providers such as physicians, and community resources.

Community Health Centres
ELIGIBILITY REQUIREMENTS
Children, parents and families requiring public health services.
Children, parents and families requiring public health services.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals are managed through the Edmonton Zone Public Health Central Access and Triage

Call the Central Intake line to speak to an information and referral specialist.
Referrals are managed through the Edmonton Zone Public Health Central Access and Triage

Call the Central Intake line to speak to an information and referral specialist.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Population & Public Health type EDMONTON ZONE PUBLIC HEALTH CAT in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Population & Public Health type EDMONTON ZONE PUBLIC HEALTH CAT in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Self referrals are accepted. Call the Central Intake line or call Health Link at 811 to speak to an information and referral specialist.
Self referrals are accepted. Call the Central Intake line or call Health Link at 811 to speak to an information and referral specialist.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 7 days.
 
PHONE
780-459-6671
FAX
780-460-7062
REFERRAL PHONE
780-401-2665 Central Access
REFERRAL FAX
780-735-3553 Central Access
REFERRAL FORM
No referral form required.
No referral form required.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Immunization
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Referral to public health service
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Please contact the clinic if you need to cancel or reschedule an appointment.
Please contact the clinic if you need to cancel or reschedule an appointment.
 
HOURS OF OPERATION
Monday: 8:30 am - 4:30 pm
Tuesday: 8:30 am - 4:30 pm
Wednesday: 8:30 am - 4:30 pm
Thursday: 8:30 am - 4:30 pm
Friday: 8:30 am - 4:30 pm
Description:
Clinic hours vary, please contact the site for the most current information.
   
 
ADDRESS
23 Sir Winston Churchill Avenue
St. Albert Alberta
T8N 2S7
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Located on Sir Winston Churchill Avenue
Located on Sir Winston Churchill Avenue
 
PHONE
780-459-6671
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available
There is currently no parking map available
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5