Test Environment
  
Home Care   at
Vulcan Community Health Centre
Specialty: Home Care
Connect Care Department: VUL VCHC HC
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Offers support and care from healthcare providers to people in their homes. Needs are assessed and a care plan is made.The primary focus of Home Care is to provide medical support for people so they can live in their own homes. The goal is to maximize, enhance and maintain the clients current level of functioning by addressing unmet health needs. This includes clients of all ages. Clients are categorized by their health needs into categories based on their assessed needs.

Acute - urgent, time limited interventions, such as wound care, rehab, long term support to those at risk of institutionalization.

Maintenance - stable chronic health conditions, palliative and end of life.

Additional services offered:
Offers support and care from healthcare providers to people in their homes. Needs are assessed and a care plan is made.The primary focus of Home Care is to provide medical support for people so they can live in their own homes. The goal is to maximize, enhance and maintain the clients current level of functioning by addressing unmet health needs. This includes clients of all ages. Clients are categorized by their health needs into categories based on their assessed needs.

Acute - urgent, time limited interventions, such as wound care, rehab, long term support to those at risk of institutionalization.

Maintenance - stable chronic health conditions, palliative and end of life.

Additional services offered:
ELIGIBILITY REQUIREMENTS
Anyone living in Alberta with a valid provincial health care card (or registration in progress) can receive Home Care services as long as their health care needs can be safely met in the home. Consistent access criteria have been developed provincially for Supportive Living and Long Term Care and serve as general guidelines. Each client will be individually assessed.
Anyone living in Alberta with a valid provincial health care card (or registration in progress) can receive Home Care services as long as their health care needs can be safely met in the home. Consistent access criteria have been developed provincially for Supportive Living and Long Term Care and serve as general guidelines. Each client will be individually assessed.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals are managed through Calgary Community Care Access

Professional referrals are accepted by faxing in the completed referral form to: 403-943-1602  or calling the Continuing Care Access Line 1-888-943-1920.

For urgent referrals - For contact by Home Care within 0-3 days, submit referral form or call (403) 943-1920 (or toll free at 1-888-943-1920).
Referrals are managed through Calgary Community Care Access

Professional referrals are accepted by faxing in the completed referral form to: 403-943-1602  or calling the Continuing Care Access Line 1-888-943-1920.

For urgent referrals - For contact by Home Care within 0-3 days, submit referral form or call (403) 943-1920 (or toll free at 1-888-943-1920).
REFERRAL PROCESS - FOR CONNECT CARE USERS
Referrals are managed through Calgary Community Care Access
Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type CGY SPA CCA in the “To Department” section and complete order.  
Referrals are managed through Calgary Community Care Access
Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type CGY SPA CCA in the “To Department” section and complete order.  
REFERRAL PROCESS - FOR SELF-REFERRAL
Self referrals are accepted by calling the Continuing Care Access Line 1-888-943-1920.
Self referrals are accepted by calling the Continuing Care Access Line 1-888-943-1920.
ADDITIONAL SERVICE DETAILS
Community Care Access - Calgary Zone facilitates referral management to a variety of publicly-funded continuing care health services; including home care, supportive living, long-term care, hospice and end of life care. AHS has programs and services to help Albertans of all ages lead active and fulfilling lives, close to home.
Please refer to the Continuing Care website for detailed information related to these services;
  • Home Care offers support and care from healthcare providers to people in their homes. Needs are assessed and a care plan is made. 
  • Supportive Living provides housing, care and support to seniors and adults with disabilities.  Offers private housing and 24/7 care and support for seniors and adults with disabilities. Supportive living care can be provided at a variety of levels:
    • Designated Supportive Living Level 3
    • Designated Supportive Living Level 4
    • Designated Supportive Living Level 4 (Dementia) 
  • Long Term Care offers residential care for people with complex, unpredictable health needs requiring 24-hour on site Registered Nurse assessment and/or treatment.  
Wait Period: For Home Care, contact can be expected within 1 to 7 days, depending on urgency. Waiting periods for Supportive Living and Long Term Care beds are dependent on availability, particularly if the client/ family have a particular site in mind.

Fees: There are no fees for professional or Personal Care Services in Home Care. Accommodation Rates are standardized in Supportive Living and Long Term Care Centers that are funded by AHS.

Languages: Interpreters/Translation services available upon request.
Community Care Access - Calgary Zone facilitates referral management to a variety of publicly-funded continuing care health services; including home care, supportive living, long-term care, hospice and end of life care. AHS has programs and services to help Albertans of all ages lead active and fulfilling lives, close to home.
Please refer to the Continuing Care website for detailed information related to these services;
  • Home Care offers support and care from healthcare providers to people in their homes. Needs are assessed and a care plan is made. 
  • Supportive Living provides housing, care and support to seniors and adults with disabilities.  Offers private housing and 24/7 care and support for seniors and adults with disabilities. Supportive living care can be provided at a variety of levels:
    • Designated Supportive Living Level 3
    • Designated Supportive Living Level 4
    • Designated Supportive Living Level 4 (Dementia) 
  • Long Term Care offers residential care for people with complex, unpredictable health needs requiring 24-hour on site Registered Nurse assessment and/or treatment.  
Wait Period: For Home Care, contact can be expected within 1 to 7 days, depending on urgency. Waiting periods for Supportive Living and Long Term Care beds are dependent on availability, particularly if the client/ family have a particular site in mind.

Fees: There are no fees for professional or Personal Care Services in Home Care. Accommodation Rates are standardized in Supportive Living and Long Term Care Centers that are funded by AHS.

Languages: Interpreters/Translation services available upon request.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 14 days.
  • Appointment outcome to referral source within 3 days.
 
PHONE
888-943-1920
FAX
403-943-1602
REFERRAL PHONE
403-943-1920
REFERRAL FAX
403-943-1602
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Home care of patient
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Referral to home health care service
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
 
HOURS OF OPERATION
Monday: 8:00 am - 6:00 pm
Tuesday: 8:00 am - 6:00 pm
Wednesday: 8:00 am - 6:00 pm
Thursday: 8:00 am - 6:00 pm
Friday: 8:00 am - 6:00 pm
Saturday: 8:00 am - 4:15 pm
Sunday: 8:00 am - 4:15 pm
   
 
ADDRESS
610 Elizabeth Street S
Vulcan Alberta
T0L 2B0
PATIENT APPOINTMENT INSTRUCTIONS
You may bring a family member or significant other during your consultation.
You may bring a family member or significant other during your consultation.
 
DIRECTIONS
Not applicable - this is an in-home service
Not applicable - this is an in-home service
 
PHONE
888-943-1920
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
Not applicable - this is an in-home service
Not applicable - this is an in-home service
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5