Test Environment
  
Pediatric Community Rehabilitation   at
St. Albert Community Health Centre
Specialty: Pediatric Rehabilitation
Connect Care Department: STA SAPHC PED COMMUNITY REHAB
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Services support the development of children and youth to participate in meaningful activities of daily life at home and in the community. Focus is on the early years and early intervention to prevent health complications and improve long term health and well-being.We want to understand what's important to your child and family. Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. Therapists will work with parents to provide the tools and strategies to apply in the context of their home and life. Therapy may look like 'play', depending on your child's age. We will work together so you and your child are supported to move to the next developmental stage or between providers and services. Services are provided by phone, zoom and some in person sessions as determined by your therapist. They may be in a group or one to one. Services provided are related to (neuro) developmental conditions and / or medical conditions.

Occupational Therapy 0 - 18 years services children and their families with self - care; motor development and eating, feeding and swallowing.
  • motor development
  • self - care
  • participation in activities typical for their development
  • eating, feeding and swallowing
  • self/emotional regulation
  • sensory processing
  • assistive technology
  • mobility and positioning equipment: walkers, standing frames, feeder seats and basic wheelchairs
Physiotherapy 0 - 18 years services children and their families with development and movement.
  • motor development
  • movement and function
  • torticollis
  • mobility and positioning equipment: walkers, standing frames, feeder seats and basic wheelchairs
  • toe walking
Speech Language Pathology 0 - 18 years services children and their families with communication and eating, feeding, and swallowing.
  • pronouncing speech sounds
  • understanding and listening to spoken language (0 - 5 years only)
  • using words to communicate thoughts and ideas (0 - 5 years only)
  • speaking smoothly and easily (stuttering)
  • using gestures, pictures, communication boards to communicate (augmentative and alternative communication, AAC)
We work closely with our pediatric rehabilitation partners to ensure referrals go to the right place and services are offered within the most appropriate program.
Services support the development of children and youth to participate in meaningful activities of daily life at home and in the community. Focus is on the early years and early intervention to prevent health complications and improve long term health and well-being.We want to understand what's important to your child and family. Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. Therapists will work with parents to provide the tools and strategies to apply in the context of their home and life. Therapy may look like 'play', depending on your child's age. We will work together so you and your child are supported to move to the next developmental stage or between providers and services. Services are provided by phone, zoom and some in person sessions as determined by your therapist. They may be in a group or one to one. Services provided are related to (neuro) developmental conditions and / or medical conditions.

Occupational Therapy 0 - 18 years services children and their families with self - care; motor development and eating, feeding and swallowing.
  • motor development
  • self - care
  • participation in activities typical for their development
  • eating, feeding and swallowing
  • self/emotional regulation
  • sensory processing
  • assistive technology
  • mobility and positioning equipment: walkers, standing frames, feeder seats and basic wheelchairs
Physiotherapy 0 - 18 years services children and their families with development and movement.
  • motor development
  • movement and function
  • torticollis
  • mobility and positioning equipment: walkers, standing frames, feeder seats and basic wheelchairs
  • toe walking
Speech Language Pathology 0 - 18 years services children and their families with communication and eating, feeding, and swallowing.
  • pronouncing speech sounds
  • understanding and listening to spoken language (0 - 5 years only)
  • using words to communicate thoughts and ideas (0 - 5 years only)
  • speaking smoothly and easily (stuttering)
  • using gestures, pictures, communication boards to communicate (augmentative and alternative communication, AAC)
We work closely with our pediatric rehabilitation partners to ensure referrals go to the right place and services are offered within the most appropriate program.
ELIGIBILITY REQUIREMENTS
  • Speech Language Pathology: a broad range of health and developmental services are offered for children 0-5 years.
  • Occupational Therapy and Physiotherapy: a broad range of health and developmental services are offered for children 0-5 years.
  • Children and youth 6 to 18 years with significant change in their medical or (neuro) developmental condition, injury, medical intervention, surgery or illness.
  • May be ineligible for some services if they are receiving supports through Alberta Education or Family Support for Children with Disabilities (FSCD) services
  • Speech Language Pathology: a broad range of health and developmental services are offered for children 0-5 years.
  • Occupational Therapy and Physiotherapy: a broad range of health and developmental services are offered for children 0-5 years.
  • Children and youth 6 to 18 years with significant change in their medical or (neuro) developmental condition, injury, medical intervention, surgery or illness.
  • May be ineligible for some services if they are receiving supports through Alberta Education or Family Support for Children with Disabilities (FSCD) services
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Call the Central Intake line using the contact information in this profile to make a referral.
Call the Central Intake line using the contact information in this profile to make a referral.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Pediatric Rehabilitation, type STA SAPHC PED COMMUNITY REHAB in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Pediatric Rehabilitation, type STA SAPHC PED COMMUNITY REHAB in the “To Department” section and complete order. 
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile.
Clients can self-refer by calling the service directly using the contact information in this profile.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
1-888-925-4044 (Central Intake)
REFERRAL PHONE
780-735-3489
REFERRAL FORM
No referral form required.
No referral form required.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Occupational therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Guardianship documents
 
Within 1 month
Common reasons for referral:
  • Taking care of self, completing daily activities or routines eg dressing, feeding, toileting, bedtime routines
  • Using hands eg playing with toys, using tools, self-care activities
  • Feeding eg routines, texture progression, food refusals, gagging
  • Participation in activities typical for development level eg play
  • Sensory - reacts negatively to the way things feel/sound/taste
  • Assistance with mobility equipment
+-
Physiotherapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Guardianship documents
 
Within 1 month
Common reasons for referral:
  • Movement eg sitting, crawling, walking, coordination, balance
  • Physical eg torticollis, head shape, muscle or joint tightness, toe walking 
  • Motor development
  • Assistance with mobility equipment
+-
Speech and language therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Guardianship documents
 
Within 1 month
Common reasons for referral:
  • Communication eg understanding directions, using words, babbling, interacting with others
  • Pronouncing speech sounds
  • Understanding and listening to spoken language
  • Using words to communicate thoughts and ideas in all settings
  • Speaking smoothly and easily 
  • Using gestures, pictures, communication boards or speech devices to communicate
  • Social use of language, interacting with adults and other children appropriately, engaging in play, making/keeping friends
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please call service 48 hours in advance if you need to reschedule an appointment.

A client that No Shows for 2 appointments will be discharged.

A “No Show” is defined as a client who does not attend an appointment, more than 15 minutes late for the appointment and does not call 24 hours to provide notice that they will not be attending.
Please call service 48 hours in advance if you need to reschedule an appointment.

A client that No Shows for 2 appointments will be discharged.

A “No Show” is defined as a client who does not attend an appointment, more than 15 minutes late for the appointment and does not call 24 hours to provide notice that they will not be attending.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
Description:
Above hours of operation refers to Central Intake Booking line hours only.

Services are provided by appointment only. Appointments may be virtual, in-person or by phone. Appointment length varies. Please confirm appointment type and length at the time of booking.
   
 
ADDRESS
23 Sir Winston Churchill Avenue
St. Albert Alberta
T8N 2S7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located on Sir Winston Churchill Avenue in St. Albert.
Located on Sir Winston Churchill Avenue in St. Albert.
 
PHONE
1-888-925-4044 (Central Intake)
 
PARKING INSTRUCTIONS
There is currently no parking information available for this site.
There is currently no parking information available for this site.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Phone and Zoom appointments available.
Phone and Zoom appointments available.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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