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This healthcare service has 1 current healthcare service locations.
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Continuing Care Access   at
North Zone and Area
Specialty: Continuing Care Access
Connect Care Department: GRP VB CCA
Estimated time to routine appointment: Within 1 month
Alberta Health Services - North Zone
SERVICE DESCRIPTION
A toll-free phone number for anyone with questions or referrals for continuing care services available through Alberta Health Services in the North Zone.The North Zone Continuing Care Access (CCA) supports Albertans, health care providers and organizations to access continuing care services in Northern Alberta including:
  • Home Care
  • Rehabilitation Services such as Occupational Therapy and Physiotherapy
  • Alberta Aids to Daily Living (equipment/products)
  • Access to a Designated Supportive Living, Long Term Care and Respite
  • Adult Day Programs
  • Palliative and End of Life Care
  • Self-Managed Care
  • Navigating the health care system
  • Accessing services in other areas of the province
CCA has a toll free number staffed by Registered Nurses who will discuss your health care needs, complete an assessment and send a referral to the most appropriate AHS health care provider or service. The Registered Nurse may also provide callers with resources and supports available in their community.
A toll-free phone number for anyone with questions or referrals for continuing care services available through Alberta Health Services in the North Zone.The North Zone Continuing Care Access (CCA) supports Albertans, health care providers and organizations to access continuing care services in Northern Alberta including:
  • Home Care
  • Rehabilitation Services such as Occupational Therapy and Physiotherapy
  • Alberta Aids to Daily Living (equipment/products)
  • Access to a Designated Supportive Living, Long Term Care and Respite
  • Adult Day Programs
  • Palliative and End of Life Care
  • Self-Managed Care
  • Navigating the health care system
  • Accessing services in other areas of the province
CCA has a toll free number staffed by Registered Nurses who will discuss your health care needs, complete an assessment and send a referral to the most appropriate AHS health care provider or service. The Registered Nurse may also provide callers with resources and supports available in their community.
ELIGIBILITY REQUIREMENTS
A Home Care Case Manager would review the referral, complete an assessment to establish eligibility for services.
A Home Care Case Manager would review the referral, complete an assessment to establish eligibility for services.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax or call the service using the contact information in this profile.
Complete the referral form and fax or call the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type GRP VB CCA in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type GRP VB CCA in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
Provides access and information on home care, respite, designated supportive living, long term care, palliative care, self-managed care, Adult Day Support Programs, and rehabilitation services. For more information on continuing care services refer to the AHS Continuing Care website.
Provides access and information on home care, respite, designated supportive living, long term care, palliative care, self-managed care, Adult Day Support Programs, and rehabilitation services. For more information on continuing care services refer to the AHS Continuing Care website.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
 
FAX
1-855-776-3805
TOLL FREE PHONE
1-855-371-4122
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Home care service
Referrals should include consent, contact information, service location and Healthcare Number
 
NZ CCA processes referrals during business hours and has a 24/7 voice mail option. Home Care services times are determined by the Home Care Office.

Relevant medical history
 
NZ CCA processes referrals during business hours and has a 24/7 voice mail option. Home Care services times are determined by the Home Care Office.

Long term care service
Referrals should include consent, contact information, service location and Healthcare Number
 
NZ CCA processes referrals during business hours and has a 24/7 voice mail option. Home Care services times are determined by the Home Care Office.

Relevant medical history
 
NZ CCA processes referrals during business hours and has a 24/7 voice mail option. Home Care services times are determined by the Home Care Office.
  • Long Term Care, Designated Supportive Living

Palliative care
See Palliative and End of Life Care ARD Profile for required investigations
 
N/A

Rehabilitation service
Referrals should include consent, contact information, service location and Healthcare Number
 
NZ CCA processes referrals during business hours and has a 24/7 voice mail option. Response times are determined by the service provider.

Relevant medical history
 
NZ CCA processes referrals during business hours and has a 24/7 voice mail option. Response times are determined by the service provider.

Respite care
Referrals should include consent, contact information, service location and Healthcare Number
 
NZ CCA processes referrals during business hours and has a 24/7 voice mail option. Response times are determined by the service provider.

Relevant medical history
 
NZ CCA processes referrals during business hours and has a 24/7 voice mail option. Response times are determined by the service provider.
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
For more information contact the service provider for details.
For more information contact the service provider for details.
 
HOURS OF OPERATION
Monday: 8:15 am - 8:00 pm
Tuesday: 8:15 am - 8:00 pm
Wednesday: 8:15 am - 8:00 pm
Thursday: 8:15 am - 8:00 pm
Friday: 8:15 am - 8:00 pm
Saturday: 8:15 am - 4:30 pm
Sunday: 8:15 am - 4:30 pm
Description:
Open Statutory holidays, 8:15 am to 4:30 pm.
A 24/7 voicemail system is available to leave messages.
   
 
ADDRESS

T0H 1Z0
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Continuing Care Access completes the initial intake and assessment for Home Care by phone and does not have a service location.

To locate Home Care offices in the North Zone refer to the Alberta Health Services website.
Continuing Care Access completes the initial intake and assessment for Home Care by phone and does not have a service location.

To locate Home Care offices in the North Zone refer to the Alberta Health Services website.
 
PHONE
TOLL FREE PHONE
1-855-371-4122
 
PARKING INSTRUCTIONS
Continuing Care Access only processes referrals. This is not a client service location.
Continuing Care Access only processes referrals. This is not a client service location.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
Continuing Care Access only processes referrals. This is not a client service location.
Continuing Care Access only processes referrals. This is not a client service location.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5