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Psychosocial Oncology   at
Westmount Shopping Centre
Specialty: Social Work
Connect Care Department: EDM WSC PSYCHOSOCIAL ONC
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Cancer Care Alberta
SERVICE DESCRIPTION
Psychosocial Oncology is a department of healthcare professionals from psychology, social work, spiritual care, nursing, and psychiatry, specializing in cancer care.This service provides help for patients and their family with coping with the stress that often comes with a cancer diagnosis and treatment. Taking care of your emotional, social, spiritual and practical well-being is an important part of your treatment plan and coping.

We are a part of your oncology treatment team. We offer different types of programs and services to support your wellbeing;
  • Individual, couple and family counselling
  • Professionally-led support groups
  • Practical support for your finances and other basic needs
  • Classes and programs
Availability of programs and services changes depending on the cancer centre.

Services may be available via telephone, online platform (Zoom) or at your healthcare centre through Telehealth.

Pamphlets:
Psychosocial Oncology is a department of healthcare professionals from psychology, social work, spiritual care, nursing, and psychiatry, specializing in cancer care.This service provides help for patients and their family with coping with the stress that often comes with a cancer diagnosis and treatment. Taking care of your emotional, social, spiritual and practical well-being is an important part of your treatment plan and coping.

We are a part of your oncology treatment team. We offer different types of programs and services to support your wellbeing;
  • Individual, couple and family counselling
  • Professionally-led support groups
  • Practical support for your finances and other basic needs
  • Classes and programs
Availability of programs and services changes depending on the cancer centre.

Services may be available via telephone, online platform (Zoom) or at your healthcare centre through Telehealth.

Pamphlets:
ELIGIBILITY REQUIREMENTS
  • For patients and their families/supports to help cope with the practical, emotional, psychological, social and spiritual stresses that often surface as a result of cancer and its treatment
  • Please ensure the patient has verbally consented to the referral
  • Client requires specialty outpatient psychosocial oncology services for assessment and intervention related to their cancer or cancer treatment
  • Client has goals that are appropriate for a psychosocial oncology program
  • For non-cancer related psychosocial concerns, please refer to other AHS / community-based services (e.g., Access Mental Health)
  • For patients and their families/supports to help cope with the practical, emotional, psychological, social and spiritual stresses that often surface as a result of cancer and its treatment
  • Please ensure the patient has verbally consented to the referral
  • Client requires specialty outpatient psychosocial oncology services for assessment and intervention related to their cancer or cancer treatment
  • Client has goals that are appropriate for a psychosocial oncology program
  • For non-cancer related psychosocial concerns, please refer to other AHS / community-based services (e.g., Access Mental Health)
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
  • Psychiatry services require physician/nurse practitioner referral.
  • Please ensure the patient has verbally consented to the referral
  • For referrals from within Cancer Care Alberta and the cancer centre where service is located, please refer through the Putting Patients First form in ARIA.
  • For referrals from outside of Cancer Care Alberta (or the cancer centre where the service is located), please fax the referral form.
  • Please use the Generic referral form, except for Drug Access Coordination and OASIS Program referrals which have a separate form (below).
  • Note: When referring to Psychosocial Oncology services located in the Edmonton zone, please submit referrals via fax to these locations:
    • Westmount: counselling, psychiatry, sexual health, drug access
    • Cross Cancer Institute: social work, spiritual care, AYA cancer patient navigation, Indigenous cancer patient navigation
Complete the referral form and fax it to the service using the contact information in this profile.
  • Psychiatry services require physician/nurse practitioner referral.
  • Please ensure the patient has verbally consented to the referral
  • For referrals from within Cancer Care Alberta and the cancer centre where service is located, please refer through the Putting Patients First form in ARIA.
  • For referrals from outside of Cancer Care Alberta (or the cancer centre where the service is located), please fax the referral form.
  • Please use the Generic referral form, except for Drug Access Coordination and OASIS Program referrals which have a separate form (below).
  • Note: When referring to Psychosocial Oncology services located in the Edmonton zone, please submit referrals via fax to these locations:
    • Westmount: counselling, psychiatry, sexual health, drug access
    • Cross Cancer Institute: social work, spiritual care, AYA cancer patient navigation, Indigenous cancer patient navigation
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Social Work, type EDM WSC PSYCHOSOCIAL ONC in the “To Department” section and complete order. 
Exception: if referring to CGY HCC PSYCHOSOCIAL ONC and EDM WSC PSYCHOSOCIAL ONC, Connect Care Department Specialty: Psychology
Send an Internal Referral using the Ambulatory Referral Order to Social Work, type EDM WSC PSYCHOSOCIAL ONC in the “To Department” section and complete order. 
Exception: if referring to CGY HCC PSYCHOSOCIAL ONC and EDM WSC PSYCHOSOCIAL ONC, Connect Care Department Specialty: Psychology
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile.
  • Patients may call for appointment or to register for classes and/or groups
  • Services may be available in-person or virtually (phone / video online)
  • Psychiatry services require physician/nurse practitioner referral.
Clients can self-refer by calling the service directly using the contact information in this profile.
  • Patients may call for appointment or to register for classes and/or groups
  • Services may be available in-person or virtually (phone / video online)
  • Psychiatry services require physician/nurse practitioner referral.
ADDITIONAL SERVICE DETAILS
Website: Cancer Care Alberta: Psychosocial Oncology

Brochure: Psychosocial Oncology Patient Information Pamphlet

Psychosocial Oncology services may be offered in-person or virtually (phone / online video):
  • Resource Social Work
  • Counselling (individual, couple/family, classes/groups)
  • Spiritual Care (Edmonton/North Zone) 
  • Psychiatry
  • Drug Access Coordination
Classes and Groups - information and registration details:
Classes, Groups & Events
Website: Cancer Care Alberta: Psychosocial Oncology

Brochure: Psychosocial Oncology Patient Information Pamphlet

Psychosocial Oncology services may be offered in-person or virtually (phone / online video):
  • Resource Social Work
  • Counselling (individual, couple/family, classes/groups)
  • Spiritual Care (Edmonton/North Zone) 
  • Psychiatry
  • Drug Access Coordination
Classes and Groups - information and registration details:
Classes, Groups & Events
COMMUNICATION PROCESS
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
 
PHONE
780-643-4303
REFERRAL FAX
780-638-6133
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Administrative healthcare staff
Drug Access Coordinator: Name of prescribed drug, dosage and number of cycles; Date drug required by; Does patient have drug coverage, if yes, name of company; Indicate if special authorization form was sent.
 
Within 1 week
+-
Counselling service
A need as a result of cancer and its treatment
 
Within 1 week
  • Helps to cope with reactions to cancer
  • Address family & friend issues related to cancer
  • Explore cancer-related personal issues
  • Individual, couple, family and/or group counselling
Note: provider must indicate if a referral is for a friend/family member of a patient and include their name and contact information.
+-
Patient navigator
Adolescent and Young Adult (AYA) Navigator: Pertinent information about why the referral is being made to the Adolescent and Young Adult (AYA) Navigator.
 
Within 1 week
All cancer patients ages 17-39 can be referred to this service.
  • Fertility
  • Sexual health concerns
  • School, work, or financial concerns
  • General coping concerns (body image, diet, exercise, rehab etc)
  • AYA-specific resources needed
  • Survivorship concerns
  • Psychosocial or community program referrals
+-
Patient navigator
Indigenous Navigator: Pertinent information about why the referral is being made to the Indigenous Navigator.
 
Within 1 week
  • Client alone, without supports or requesting an advocate
  • Low health literacy, unsure of health systems, unclear of next steps
  • Assistance with decision making/education or accessing resources
  • Support or assist SW to access NIHB or complex NIHB case
  • No Indigenous liason available and client needing spiritual/cultural support upon discharge from acute care
  • Missing appointments, language/translation issues
+-
Psychiatry
Name of Nurse Practitioner/Physician ordering referral; Pertinent information about why the referral is being made.
 
Within 1 week
  • Psychiatric assessment regarding cancer related issues
  • Medication review/consultation and follow-up
  • Psychological symptoms significantly impacting patients functioning and/or causing distress
  • Moderate to severe psychological symptoms that persist and interfere with cancer care process
+-
Sexual health service
Pertinent information about why the referral is being made; Any medical/surgical/psychological history.
 
Within 1 week
  • Physical: Pain, vaginal symptoms, erectile dysfunction, bleeding, bowel/bladder control, sexual function with appliance, decreased endurance, fatigue
  • Psychological: Body image, relationship changes, anxiety re:sexual function, coping difficulties, change in desire/libido/arousal
+-
Social work
A need as a result of cancer and its treatment
 
Within 1 week
  • How to talk to employer
  • Accommodation problems
  • Navigating drug coverage
  • Financial assistance (costs of food, childcare etc)
  • Employment insurance
  • CPP disability benefits
  • AISH or social assistance
  • Senior benefits
  • Transportation issues to and from appointments
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
High priority
Moderate to severe psychological symptoms that persist and interfere with cancer care process
 
Called within 2 business days
Time sensitive, practical Social Work concerns that may impact access to care.
 
Called within 2 business days
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
   
 
ADDRESS
13310 111 Avenue NW
Edmonton Alberta
T5M 2M7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
111 Ave NW and Groat Rd NW
111 Ave NW and Groat Rd NW
 
PHONE
780-643-4303
 
PARKING INSTRUCTIONS
Please park on the west side of the mall.
Please park on the west side of the mall.
 
EMAIL
WEBSITE
https://www.ahs.ca/cancer/Page17172.aspx
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is no parking instructions available for this site
There is no parking instructions available for this site
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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