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This healthcare service has 2 current healthcare service locations.
Community Geriatric Psychiatry Program   at
Westmount Shopping Centre
Specialty: Addiction and Mental Health
Connect Care Department: EDM WSC AMH CGP
Estimated time to routine appointment: Within 3 months
Covenant Health
SERVICE DESCRIPTION
The program works in partnership with seniors to individualize care in their own home or community to promote recovery and well being.Collaboration with primary care physicians, community agencies and other health and social services providers is an important part of supporting a senior’s wellness and recovery.

Services provide include:
  • Psychiatric consultation
  • Comprehensive assessment, treatment and follow-up in the most appropriate setting
  • Therapeutic group programming
  • Outpatient Day Program (Westmount & Ermineskin – 25 clients daily at each site)
  • Education and support for patients, families, services providers and stakeholders
  • Liaison and referrals to other community agencies
  • Member of the Seniors Protection Partnership
The service supports seniors in the Edmonton Zone with its main office located in the Westmount Shopping Centre and a satellite office located in the Ermineskin neighbourhood.

Visit the Covenant Health website to learn more about the Community Geriatric Psychiatry Program.
The program works in partnership with seniors to individualize care in their own home or community to promote recovery and well being.Collaboration with primary care physicians, community agencies and other health and social services providers is an important part of supporting a senior’s wellness and recovery.

Services provide include:
  • Psychiatric consultation
  • Comprehensive assessment, treatment and follow-up in the most appropriate setting
  • Therapeutic group programming
  • Outpatient Day Program (Westmount & Ermineskin – 25 clients daily at each site)
  • Education and support for patients, families, services providers and stakeholders
  • Liaison and referrals to other community agencies
  • Member of the Seniors Protection Partnership
The service supports seniors in the Edmonton Zone with its main office located in the Westmount Shopping Centre and a satellite office located in the Ermineskin neighbourhood.

Visit the Covenant Health website to learn more about the Community Geriatric Psychiatry Program.
ELIGIBILITY REQUIREMENTS
Service Targeted to:
  • Seniors with a Mental Health diagnosis who are experiencing psychiatric symptoms and/or a decline in cognition or level of functioning, and are able to be adequately managed in the community.
  • Individuals may have significant medical comorbidities that complicate psychiatric treatment but are being addressed by the appropriate medical service/practitione.
Service Targeted to:
  • Seniors with a Mental Health diagnosis who are experiencing psychiatric symptoms and/or a decline in cognition or level of functioning, and are able to be adequately managed in the community.
  • Individuals may have significant medical comorbidities that complicate psychiatric treatment but are being addressed by the appropriate medical service/practitione.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM WSC AMH CGP in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM WSC AMH CGP in the “To Department” section and complete order. 
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile
Clients can self-refer by calling the service directly using the contact information in this profile
ADDITIONAL SERVICE DETAILS
The program works in partnership with seniors to individualize care in their own home or community to promote recovery and well being.
Through a screening process, the Intake Coordinator will triage the patient appropriately based on his or her unique needs. Individuals are assessed by a clinician in home or in the clinic as appropriate. The comprehensive assessment is completed in collaboration where appropriate with the patient's family and supporting agencies. This provides the basis for a recovery care plan.

Each referral is evaluated by the clinician/physician group for the presence of geriatric syndromes that require Community Geriatric Psychiatry level of assessment and treatment.
The program works in partnership with seniors to individualize care in their own home or community to promote recovery and well being.
Through a screening process, the Intake Coordinator will triage the patient appropriately based on his or her unique needs. Individuals are assessed by a clinician in home or in the clinic as appropriate. The comprehensive assessment is completed in collaboration where appropriate with the patient's family and supporting agencies. This provides the basis for a recovery care plan.

Each referral is evaluated by the clinician/physician group for the presence of geriatric syndromes that require Community Geriatric Psychiatry level of assessment and treatment.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Dementia with behavioral disturbance
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete Referral Form
 
Within 1 month

Demographic Sheet, Diagnostic Report
 
Within 1 month

CBC, Creatinine, PT, PTT, INR, VQ, D-dimer and CT or Ultrasound
 
Current

Anticoagulation Record, Physical History, Discharge Summary
 
Within 1 month

Mental health disorder
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete Referral Form
 
Within 1 month

Demographic Sheet, Diagnostic Report
 
Within 1 month

CBC, Creatinine, PT, PTT, INR, VQ, D-dimer and CT or Ultrasound
 
Current

Anticoagulation Record, Physical History, Discharge Summary
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
Suite 412
13310 111 Avenue NW
Edmonton Alberta
T5M 2M7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located off of Groat Road NW between 111 Avenue NW and 114 Avenue NW
Located off of Groat Road NW between 111 Avenue NW and 114 Avenue NW
 
PHONE
780-342-9100
VIRTUAL APPOINTMENT INFORMATION
Telephone and Zoom appointments are available.
Telephone and Zoom appointments are available.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5