Test Environment
  
Seniors Mental Health Program Community Services, Seniors Outreach Nurses   at
Drumheller Health Centre
Specialty: Addiction and Mental Health
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
Provides non-urgent comprehensive mental health assessments for Seniors.Offers services to seniors by ruling out physiological factors, and provide care planning / behavior management strategies to clients in facility and in their homes. We assess for a variety of mental health concerns including:
  • psychosis
  • mood related concerns
  • cognitive impairment
  • anxiety etc.
  • act as a liaison between CCMHBI to assist with admissions and attain psychiatric medication recommendations.
  • act as a liaison between community partners such as homecare, family physicians, CCC’s and other community supports to ensure clients have the appropriate supports in place.
We are typically a one-time consult, although will provide follow up in more complex situations. It is important to note that we do not provide therapy, or medication administration.
Provides non-urgent comprehensive mental health assessments for Seniors.Offers services to seniors by ruling out physiological factors, and provide care planning / behavior management strategies to clients in facility and in their homes. We assess for a variety of mental health concerns including:
  • psychosis
  • mood related concerns
  • cognitive impairment
  • anxiety etc.
  • act as a liaison between CCMHBI to assist with admissions and attain psychiatric medication recommendations.
  • act as a liaison between community partners such as homecare, family physicians, CCC’s and other community supports to ensure clients have the appropriate supports in place.
We are typically a one-time consult, although will provide follow up in more complex situations. It is important to note that we do not provide therapy, or medication administration.
ELIGIBILITY REQUIREMENTS
We assess for a variety of mental health concerns including:
  • Psychosis
  • Mood related concerns
  • Cognitive impairment
  • Anxiety
  • Patients requiring a one-time consult, although will provide follow up in more complex situations.
Exclusion criteria:
  • Cognitive therapy
  • Medication administration
  • Crisis response
We assess for a variety of mental health concerns including:
  • Psychosis
  • Mood related concerns
  • Cognitive impairment
  • Anxiety
  • Patients requiring a one-time consult, although will provide follow up in more complex situations.
Exclusion criteria:
  • Cognitive therapy
  • Medication administration
  • Crisis response
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Referral Form must be complete and contain all required information as outlined under the referral guidelines below.
For efficiency in service, physicians should order required labwork indicated on the referral form prior to faxing as well as provide information on the form for reason for referral. Any further questions, please contact the Seniors Outreach Nurse in your area.
For emergency referrals: Doctor-Doctor consult available through the CCMHBI intake co-ordinator at 403-783-7812
Complete the referral form and fax it to the service using the contact information in this profile.
Referral Form must be complete and contain all required information as outlined under the referral guidelines below.
For efficiency in service, physicians should order required labwork indicated on the referral form prior to faxing as well as provide information on the form for reason for referral. Any further questions, please contact the Seniors Outreach Nurse in your area.
For emergency referrals: Doctor-Doctor consult available through the CCMHBI intake co-ordinator at 403-783-7812
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health type PON CCMHBI AMH CENZ SON in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health type PON CCMHBI AMH CENZ SON in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS
24 Hour Mental Health Help Line 1 877-303-2642, 24 Hour Addiction Help Line 1 877-332-2322.

Act as a liaison between CCMHBI to assist with admissions and attain psychiatric medication recommendations. We are also a liaison between community partners such as homecare, family physicians, CCC’s and other community supports to ensure clients have the appropriate supports in place. We are typically a one-time consult, although will provide follow up in more complex situations. It is important to note that we do not provide therapy, or medication administration.
24 Hour Mental Health Help Line 1 877-303-2642, 24 Hour Addiction Help Line 1 877-332-2322.

Act as a liaison between CCMHBI to assist with admissions and attain psychiatric medication recommendations. We are also a liaison between community partners such as homecare, family physicians, CCC’s and other community supports to ensure clients have the appropriate supports in place. We are typically a one-time consult, although will provide follow up in more complex situations. It is important to note that we do not provide therapy, or medication administration.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 5 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 5 days.
  • Appointment outcome to referral source within 10 days.
 
PHONE
403-820-7980
FAX
403 820-7865
TOLL FREE PHONE
24 Hour Mental Health Help Line 1-877-303-2642
24 Hour Addiction Help Line 1-866-332-2322
REFERRAL PHONE
403-820-7980
REFERRAL FAX
403-783-7768
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Behavior care
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

ECG
 
Within 1 month

Magnesium
 
Within 1 month

AST
 
Within 1 month

Creatinine
 
Within 1 month

CBC
 
Within 1 month

Calcium
 
Within 1 month

ALT
 
Within 1 month

Glucose-fasting
 
Within 1 month

TSH
 
Within 1 month

Urea
 
Within 1 month

Vitamin B12
 
Within 1 month

Albumin
 
Within 1 month

Bilirubin
 
Within 1 month

Chest X-ray
 
Within 1 month

Folate
 
Within 1 month

Urinalysis
 
Within 1 month

Electrolytes
 
Within 1 month

Lipid profile
 
Within 1 month

ALP
 
Within 1 month

CT Scan Head
 
Within 1 month
Care planning strategies - lab work required as per seniors outreach nurse discretions.

Dementia with behavioral disturbance
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

ECG
 
Within 1 month

Magnesium
 
Within 1 month

AST
 
Within 1 month

Creatinine
 
Within 1 month

CBC
 
Within 1 month

Calcium
 
Within 1 month

ALT
 
Within 1 month

Glucose-fasting
 
Within 1 month

TSH
 
Within 1 month

Urea
 
Within 1 month

Vitamin B12
 
Within 1 month

Albumin
 
Within 1 month

Bilirubin
 
Within 1 month

Chest X-ray
 
Within 1 month

Folate
 
Within 1 month

Urinalysis
 
Within 1 month

Electrolytes
 
Within 1 month

Lipid profile
 
Within 1 month

ALP
 
Within 1 month

CT Scan Head
 
Within 1 month

Mental health assessment
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

ECG
 
Within 1 month

Magnesium
 
Within 1 month

AST
 
Within 1 month

Creatinine
 
Within 1 month

CBC
 
Within 1 month

Calcium
 
Within 1 month

ALT
 
Within 1 month

Glucose-fasting
 
Within 1 month

TSH
 
Within 1 month

Urea
 
Within 1 month

Vitamin B12
 
Within 1 month

Albumin
 
Within 1 month

Bilirubin
 
Within 1 month

Chest X-ray
 
Within 1 month

Folate
 
Within 1 month

Urinalysis
 
Within 1 month

Electrolytes
 
Within 1 month

Lipid profile
 
Within 1 month

ALP
 
Within 1 month

CT Scan Head
 
Within 1 month
Assessment by senior outreach nurse at nursing discretion may require updated blood work

Mental health medication review
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

ECG
 
Within 1 month

Magnesium
 
Within 1 month

AST
 
Within 1 month

Creatinine
 
Within 1 month

CBC
 
Within 1 month

Calcium
 
Within 1 month

ALT
 
Within 1 month

Glucose-fasting
 
Within 1 month

TSH
 
Within 1 month

Urea
 
Within 1 month

Vitamin B12
 
Within 1 month

Albumin
 
Within 1 month

Bilirubin
 
Within 1 month

Chest X-ray
 
Within 1 month

Folate
 
Within 1 month

Urinalysis
 
Within 1 month

Electrolytes
 
Within 1 month

Lipid profile
 
Within 1 month

ALP
 
Within 1 month

CT Scan Head
 
Within 1 month
Lab work must be current within 1 month to be considered for admission to CCMHBI or for psychiatrist medication review.

Nursing care coordination
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

ECG
 
Within 1 month

Magnesium
 
Within 1 month

AST
 
Within 1 month

Creatinine
 
Within 1 month

CBC
 
Within 1 month

Calcium
 
Within 1 month

ALT
 
Within 1 month

Glucose-fasting
 
Within 1 month

TSH
 
Within 1 month

Urea
 
Within 1 month

Vitamin B12
 
Within 1 month

Albumin
 
Within 1 month

Bilirubin
 
Within 1 month

Chest X-ray
 
Within 1 month

Folate
 
Within 1 month

Urinalysis
 
Within 1 month

Electrolytes
 
Within 1 month

Lipid profile
 
Within 1 month

ALP
 
Within 1 month

CT Scan Head
 
Within 1 month
Liaison with community agencies to coordinate referrals to other services as appropriate.
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
They will be contacted by the Seniors outreach nurse for appointments/re-scheduling.
They will be contacted by the Seniors outreach nurse for appointments/re-scheduling.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
351 9 Street NW
Drumheller Alberta
T0J 0Y1
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
 
DIRECTIONS
Typically assessments are completed in clients residence and can be completed in lodge/supportive living/acute care. Assessments are available in community clinics, when requested, and directions would be communicated when appointment is booked.
Typically assessments are completed in clients residence and can be completed in lodge/supportive living/acute care. Assessments are available in community clinics, when requested, and directions would be communicated when appointment is booked.
 
PHONE
403-820-7980
TOLL FREE PHONE
24 Hour Mental Health Help Line 1-877-303-2642
24 Hour Addiction Help Line 1-866-332-2322
VIRTUAL APPOINTMENT INFORMATION
Virtual services are not available
Virtual services are not available
 
PARKING MAP
There is no parking map available for this site
There is no parking map available for this site
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5