Test Environment
  
Physical Therapy Services   at
Cold Lake Healthcare Centre
Specialty: Physical Therapy
Connect Care Department: COL CLHC PHYSICAL THERAPY
Estimated time to routine appointment: Within 1 month
Alberta Health Services - North Zone
SERVICE DESCRIPTION
Physiotherapy services including consultation, assessment, goal-setting and development of patient-specific treatment plans to address acute and chronic conditions, pain, mobility, balance, coordination and endurance issues and to improve functional independence.Rehabilitation service to help restore maximum function and independence through:
  • education re: injury management and prevention
  • orthopedic injury or surgery rehabilitation
  • falls prevention
  • chronic pain management
  • functional restoration
  • neurological rehabilitation
  • gait, balance and coordination re-education and training
Services may be available at outpatient hospital clinics, community health centres, patient's homes and continuing care / long term care centres.
Physiotherapy services including consultation, assessment, goal-setting and development of patient-specific treatment plans to address acute and chronic conditions, pain, mobility, balance, coordination and endurance issues and to improve functional independence.Rehabilitation service to help restore maximum function and independence through:
  • education re: injury management and prevention
  • orthopedic injury or surgery rehabilitation
  • falls prevention
  • chronic pain management
  • functional restoration
  • neurological rehabilitation
  • gait, balance and coordination re-education and training
Services may be available at outpatient hospital clinics, community health centres, patient's homes and continuing care / long term care centres.
ELIGIBILITY REQUIREMENTS
Physiotherapy Services | Alberta Health Services
Clients with WCB or Motor Vehicle Accident (Schedule B) related referrals are advised to contact the site by phone prior to referral.
Physiotherapy Services | Alberta Health Services
Clients with WCB or Motor Vehicle Accident (Schedule B) related referrals are advised to contact the site by phone prior to referral.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
For referrals to Pediatric Physical Therapy services please see Children's Allied Health Services.
Complete the referral form and fax it to the service using the contact information in this profile.
For referrals to Pediatric Physical Therapy services please see Children's Allied Health Services.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Physical Therapy type COL CLHC PHYSICAL THERAPY in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Physical Therapy type COL CLHC PHYSICAL THERAPY in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Please call the clinic in order to initiate a referral.
Please call the clinic in order to initiate a referral.
ADDITIONAL SERVICE DETAILS
The ability to provide comprehensive physiotherapy services is dependent on available staffing. 
 
Please contact site prior to referral to determine what outpatient PT services are available at present.
The ability to provide comprehensive physiotherapy services is dependent on available staffing. 
 
Please contact site prior to referral to determine what outpatient PT services are available at present.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 30 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 30 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-639-6518
FAX
780-639-6347
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Physical rehabilitation therapy procedure
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Referral Letter
 
Within 1 month
+-
Physical therapy assessment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Referral Letter
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 24 hours in advance to re-schedule.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 24 hours in advance to re-schedule.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
314 25 Street
Cold Lake Alberta
T9M 1G6
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other to your appointment.
  • Please contact department if an interpreter is required.
  • Please bring legal guardianship documents in applicable
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other to your appointment.
  • Please contact department if an interpreter is required.
  • Please bring legal guardianship documents in applicable
 
DIRECTIONS
3rd Avenue and 25th Street
3rd Avenue and 25th Street
 
PHONE
780-639-6518
 
PARKING INSTRUCTIONS
Parking is provided outside the main entrance to the facility
Parking is provided outside the main entrance to the facility
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Services may be provided in person and virtually
Services may be provided in person and virtually
 
PARKING MAP
There is currently no parking map available.
There is currently no parking map available.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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V6.5