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This healthcare service has 47 current healthcare service locations.
All Locations for Service ▼
Home Care   at
Grande Prairie Virene Building
Specialty: Home Care
Connect Care Department: GRP VB HC
Estimated time to routine appointment: Within 1 month
Alberta Health Services - North Zone
SERVICE DESCRIPTION
Provides medical support for people so they can live in their own homesHome Care helps people who live at home and need support such as:
  • Care after surgery
  • Long-term care
  • Palliative care
  • Respite services
A case manager, who is usually a nurse, will meet with the clients and help decide what services will best support them.
Provides medical support for people so they can live in their own homesHome Care helps people who live at home and need support such as:
  • Care after surgery
  • Long-term care
  • Palliative care
  • Respite services
A case manager, who is usually a nurse, will meet with the clients and help decide what services will best support them.
ELIGIBILITY REQUIREMENTS
A Home Care Case Manager would review the referral, complete an assessment to establish eligibility for services.
A Home Care Case Manager would review the referral, complete an assessment to establish eligibility for services.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referral are managed by Continuing Care Access

Healthcare professional referrals are accepted by phone or fax. Please complete referral form and fax it to North Zone Continuing Care Access using the contact information in this profile.
North Zone CCA has a 24/7 voicemail option.

Please indicate on referral if it is urgent.
Referral are managed by Continuing Care Access

Healthcare professional referrals are accepted by phone or fax. Please complete referral form and fax it to North Zone Continuing Care Access using the contact information in this profile.
North Zone CCA has a 24/7 voicemail option.

Please indicate on referral if it is urgent.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type GRP VB CCA in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type GRP VB CCA in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Self referrals are accepted through the North Zone Continuing Care Access (Access Centre) by calling 1-855-371-4122
Self referrals are accepted through the North Zone Continuing Care Access (Access Centre) by calling 1-855-371-4122
ADDITIONAL SERVICE DETAILS
For more information on continuing care services refer to the AHS Continuing Care website.

Referrals are processed during business hours.
For more information on continuing care services refer to the AHS Continuing Care website.

Referrals are processed during business hours.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-532-4447
FAX
1-855-776-3805 (Continuing Care Access)
780-532-2477
TOLL FREE PHONE
1-855-371-4122 (Continuing Care Access)
REFERRAL PHONE
855-371-4122
REFERRAL FAX
855-776-3805
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Home care of patient
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Referral to home health care service
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Transition from acute care to home-health care
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Please provide advance notification if you need to cancel an appointment.
Please provide advance notification if you need to cancel an appointment.
 
HOURS OF OPERATION
Monday: 8:30 am - 11:00 pm
Tuesday: 8:30 am - 11:00 pm
Wednesday: 8:30 am - 11:00 pm
Thursday: 8:30 am - 11:00 pm
Friday: 8:30 am - 11:00 pm
Description:
The Continuing Care Access team has a 24/7 voicemail option and operates the following hours:

Monday to Friday 8:15 am to 8:00 pm,

Saturday, Sunday and Statutory Holidays 8:15 am to 4:30 pm.
   
 
ADDRESS
10121 97 Avenue
Grande Prairie Alberta
T8V 0N5
PATIENT APPOINTMENT INSTRUCTIONS
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
 
PHONE
780-532-4447
TOLL FREE PHONE
1-855-371-4122 (Continuing Care Access)
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5