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This healthcare service has 1 current healthcare service locations.
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Emergency Information 
Infectious Diseases Central Access and Triage   at
Edmonton Zone and Area
Central Access Healthcare Service
Specialty: Infectious Diseases
Connect Care Department: EDMONTON ZONE INFECT DIS CAT
Estimated time to routine appointment: Within 6 months
Alberta Health Services - Edmonton Zone
CENTRAL ACCESS SERVICES
This central access and triage service provides a single point of entry for infectious diseases referral.
Infectious Diseases provides assessment, diagnosis, treatment and support to patients with infectious diseases.
This central access and triage service provides a single point of entry for infectious diseases referral.
Infectious Diseases provides assessment, diagnosis, treatment and support to patients with infectious diseases.
ELIGIBILITY REQUIREMENTS
Exclusion criteria:
For Transplant Infectious Diseases Eligibility
Infectious Diseases diagnosis or risk in patients with:
  • Solid organ or islet transplant – undergoing assessment, waiting for, or posttransplant
  • Bone marrow/stem cell transplant - undergoing assessment, waiting for, or posttransplant
  • CAR-T cell therapy - undergoing assessment, waiting for, or following
  • Hematologic malignancy undergoing active or palliative therapy
Exclusion criteria:
For Transplant Infectious Diseases Eligibility
Infectious Diseases diagnosis or risk in patients with:
  • Solid organ or islet transplant – undergoing assessment, waiting for, or posttransplant
  • Bone marrow/stem cell transplant - undergoing assessment, waiting for, or posttransplant
  • CAR-T cell therapy - undergoing assessment, waiting for, or following
  • Hematologic malignancy undergoing active or palliative therapy
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it using the contact information on this profile or email it to IDCentralTriage@albertahealthservices.ca
If an urgent consult is required, providers can call:
  • RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811
  • RAAPID SOUTH (patients in and south of Red Deer). 1-800-661-1700 or 403-944-4486
Complete the referral form and fax it using the contact information on this profile or email it to IDCentralTriage@albertahealthservices.ca
If an urgent consult is required, providers can call:
  • RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811
  • RAAPID SOUTH (patients in and south of Red Deer). 1-800-661-1700 or 403-944-4486
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Infectious Diseases, type EDMONTON ZONE INFECT DIS CAT in the “To Department” section and complete order.
If an urgent consult is required, providers can call:
  • RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811
  • RAAPID SOUTH (patients in and south of Red Deer). 1-800-661-1700 or 403-944-4486
Send an Internal Referral using the Ambulatory Referral Order to Infectious Diseases, type EDMONTON ZONE INFECT DIS CAT in the “To Department” section and complete order.
If an urgent consult is required, providers can call:
  • RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811
  • RAAPID SOUTH (patients in and south of Red Deer). 1-800-661-1700 or 403-944-4486
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
ADDITIONAL SERVICE DETAILS
Please provide any pertinent information regarding any social conditions or circumstances which may be adversely impacting your patient and their ability to prevent and manage chronic conditions.
Consider the following:
  • Appropriate housing
  • Transportation
  • Financial
  • Employment (e.g., unemployed, retired, income)
  • Education (e.g., English literacy)
  • Healthy food access and food security
  • Clean water access
  • Opportunities for physical activity
  • Daily living (e.g., bathing, meal preparation, housekeeping, shopping, etc.)
  • Social supports or isolation
This information is for specialist physician awareness only, not to address the Determinants of Health issue.
Please provide any pertinent information regarding any social conditions or circumstances which may be adversely impacting your patient and their ability to prevent and manage chronic conditions.
Consider the following:
  • Appropriate housing
  • Transportation
  • Financial
  • Employment (e.g., unemployed, retired, income)
  • Education (e.g., English literacy)
  • Healthy food access and food security
  • Clean water access
  • Opportunities for physical activity
  • Daily living (e.g., bathing, meal preparation, housekeeping, shopping, etc.)
  • Social supports or isolation
This information is for specialist physician awareness only, not to address the Determinants of Health issue.
 
CENTRAL ACCESS REFERRAL PHONE
780-492-9287
CENTRAL ACCESS REFERRAL FAX
780-492-8050
REFERRAL FORMS
REFERRAL ADVICE
Connect MD
CENTRAL ACCESS LINKED SERVICES
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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History of travel with high risk of exposure to communicable disease
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Infection caused by resistant bacteria
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Infection due to non-TB (tuberculous) mycobacteria
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Infectious disease
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Osteomyelitis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Pneumonia
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Postoperative infection
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Pyrexia of unknown origin
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Recurrent cellulitis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Viral hepatitis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Viral infection
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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