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This healthcare service has 1 current healthcare service locations.
Internal Medicine Associates   at
Westbrook Professional Building
Estimated time to routine appointment: Within 6 months
NON AHS
SERVICE DESCRIPTION
Consultation care in the area of General Internal Medicine for patients age 18 or older.Consultation service to General Practitioners, Nurse Practitioners, Surgeons, other Internal Medicine Specialists, and Podiatry. We assist with diagnosis and management of multiple medical issues within the scope of general internal medicine including but not limited to difficult to manage chronic medical issues e.g. Type II Diabetes, hypertension, vascular disease, obesity.
Consultation care in the area of General Internal Medicine for patients age 18 or older.Consultation service to General Practitioners, Nurse Practitioners, Surgeons, other Internal Medicine Specialists, and Podiatry. We assist with diagnosis and management of multiple medical issues within the scope of general internal medicine including but not limited to difficult to manage chronic medical issues e.g. Type II Diabetes, hypertension, vascular disease, obesity.
ELIGIBILITY REQUIREMENTS
Age > or = 18 years of age.
Age > or = 18 years of age.
ROUTINE REFERRAL PROCESS
Referrals should be faxed to main referral fax with UP TO DATE PATIENT CONTACT INFORMATION.
A confirmation of referral will be faxed to the office within 72 hours.
Physicians in the office review ALL referrals and determine the estimated time to assessment. This will be faxed to the referring office within 15 business days of receipt of referral.
Patients with changing active medical issues/symptoms will aim to be seen between 6-12 weeks.
Patients with stable active medical issues/symptoms will be seen within 3-6 months.
Patients with chronic stable undifferentiated symptoms may take up to 6 months for assessment.
If a referring office feels that a patient's estimated time to assessment should be re-evaluated, they should contact the office and ask to speak directly to a physician in the office to review the case details.
PATIENTS will be CONTACTED DIRECTLY with their appointment time and information. The referring office will also receive a confirmation of appointment date.
Referrals should be faxed to main referral fax with UP TO DATE PATIENT CONTACT INFORMATION.
A confirmation of referral will be faxed to the office within 72 hours.
Physicians in the office review ALL referrals and determine the estimated time to assessment. This will be faxed to the referring office within 15 business days of receipt of referral.
Patients with changing active medical issues/symptoms will aim to be seen between 6-12 weeks.
Patients with stable active medical issues/symptoms will be seen within 3-6 months.
Patients with chronic stable undifferentiated symptoms may take up to 6 months for assessment.
If a referring office feels that a patient's estimated time to assessment should be re-evaluated, they should contact the office and ask to speak directly to a physician in the office to review the case details.
PATIENTS will be CONTACTED DIRECTLY with their appointment time and information. The referring office will also receive a confirmation of appointment date.
URGENT REFERRAL PROCESS
Urgent cases are described as sudden or actively changing/deteriorating medical issues/symptoms. Referring physician to mark consult as urgent and reasons for urgency on referral document. If questions exist about the urgency of a referral, please contact the office and ask to speak with a physician in the office that day. If no physician in the office, the Administrative staff with contact a physician from the office and ask them to contact referring office to review the case. Urgent cases will aim to be seen within 6 weeks.
Urgent cases are described as sudden or actively changing/deteriorating medical issues/symptoms. Referring physician to mark consult as urgent and reasons for urgency on referral document. If questions exist about the urgency of a referral, please contact the office and ask to speak with a physician in the office that day. If no physician in the office, the Administrative staff with contact a physician from the office and ask them to contact referring office to review the case. Urgent cases will aim to be seen within 6 weeks.
EMERGENCY REFERRAL PROCESS
Best strategy for emergent consultation is to page the General Internal Medicine Physician on call at the Peter Lougheed Centre. Call 403-943-4555 and ask for physician to be paged.
Best strategy for emergent consultation is to page the General Internal Medicine Physician on call at the Peter Lougheed Centre. Call 403-943-4555 and ask for physician to be paged.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 15 days.
  • Appointment outcome to referral source within 7 days.
 
PHONE
403-685-9499 Referral Phone
FAX
403-685-9422 Referral Fax
REFERRAL FORM
No formal referral form at this time
No formal referral form at this time
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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General internal medicine clinic service
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations/ consultations with prior providers
 
Within 1 month
+-
Internal medicine service
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations/ consultations with prior providers
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Patients to provide 48 hours notice for change in appointment time to allow booking of other patients. Patients who no show for appointments are contacted to determine the reasons for missed appointment and to offer re-booking. If a patient no shows for 2 appointments without valid reasons, the referring office will notified to determine if there is ongoing need for consultation. 3 missed appointments will result in cancellation of the referral and need for new referral with confirmation of patient agreement i
Patients to provide 48 hours notice for change in appointment time to allow booking of other patients. Patients who no show for appointments are contacted to determine the reasons for missed appointment and to offer re-booking. If a patient no shows for 2 appointments without valid reasons, the referring office will notified to determine if there is ongoing need for consultation. 3 missed appointments will result in cancellation of the referral and need for new referral with confirmation of patient agreement i
 
HOURS OF OPERATION
Monday: 08:30 am - 04:30 pm
Tuesday: 08:30 am - 04:30 pm
Wednesday: 08:30 am - 04:30 pm
Thursday: 08:30 am - 04:30 pm
Friday: 08:30 am - 12:00 pm
   
 
ADDRESS
#215 1610 37 Street SW
Calgary Alberta
T3C 3P1
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located on second floor of Westbrook Professional Building which is beside but NOT IN the Westbrook Mall/Walmart complex. Office is at the far end of the hall on right hand side. Accessible within one block of Westbrook C-train station.
Located on second floor of Westbrook Professional Building which is beside but NOT IN the Westbrook Mall/Walmart complex. Office is at the far end of the hall on right hand side. Accessible within one block of Westbrook C-train station.
 
PHONE
403-685-9499 Referral Phone
PATIENT RESOURCES
 
PARKING INSTRUCTIONS
Free parking in front of building.
Free parking in front of building.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Goal is for in person assessment of all new consultations. Telephone consultation is an option if there are specified referring office/patient concerns whereby a virtual visit would be sufficient for evaluation. Virtual follow ups are considered based on patient/investigation factors with physician/patient agreement.
Goal is for in person assessment of all new consultations. Telephone consultation is an option if there are specified referring office/patient concerns whereby a virtual visit would be sufficient for evaluation. Virtual follow ups are considered based on patient/investigation factors with physician/patient agreement.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Wheelchair accessible via elevator to second floor office location. Wheelchair accessible office space.

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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V6.5