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This healthcare service has 1 current healthcare service locations.
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Facial Nerve Clinic   at
South Health Campus
Specialty: Plastic Surgery
Connect Care Department: CGY SHC FACIAL NERVE CL
Estimated time to routine appointment: Within 6 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
The Facial Nerve Clinic is a multi-disciplinary and inter-disciplinary clinic encompassing plastic surgery, neurology and physiotherapy (Facial Neuromuscular Retraining, or FNMR).Provides treatment for adults who have a facial palsy primarily from conditions / diagnoses affecting the 7th cranial nerve (facial nerve).
The Facial Nerve Clinic is a multi-disciplinary and inter-disciplinary clinic encompassing plastic surgery, neurology and physiotherapy (Facial Neuromuscular Retraining, or FNMR).Provides treatment for adults who have a facial palsy primarily from conditions / diagnoses affecting the 7th cranial nerve (facial nerve).
ELIGIBILITY REQUIREMENTS
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form or a referral letter stating the reason for referral and fax it to the service using the contact information in this profile.
Complete the referral form or a referral letter stating the reason for referral and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Plastic Surgery, type CGY SHC FACIAL NERVE CL in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Plastic Surgery, type CGY SHC FACIAL NERVE CL in the “To Department” section and complete order.
 
PHONE
403-956-3770
REFERRAL FAX
403-592-4289
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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Facial palsy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Facial palsy affecting the 7th cranial nerve
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please be aware that any appointments cancelled within 2 business days will be considered a missed appointment (No show). 
No shows will are assessed on an individual basis and a new referral may be required after 2 missed appointments (no-shows).
Please be aware that any appointments cancelled within 2 business days will be considered a missed appointment (No show). 
No shows will are assessed on an individual basis and a new referral may be required after 2 missed appointments (no-shows).
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
7th Floor Outpatient Tower
4448 Front Street SE
Calgary Alberta
T3M 1M4
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Go past main desk and take the Outpatient elevators located by the Good Earth Cafe. Go to the 7th floor and follow signs to Clinic 7A- Surgical.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
Go past main desk and take the Outpatient elevators located by the Good Earth Cafe. Go to the 7th floor and follow signs to Clinic 7A- Surgical.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
 
PHONE
403-956-3770
 
PARKING INSTRUCTIONS
Limited 2 hour street parking is available or underground parking near Forest (green) or Mountain (purple) elevators if possible.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express). Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
Limited 2 hour street parking is available or underground parking near Forest (green) or Mountain (purple) elevators if possible.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express). Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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