Test Environment
  
Community Addiction and Mental Health Services - Rural   at
Didsbury Community Health Centre
Specialty: Addiction and Mental Health
Connect Care Department: DID DDHS AMH COMM CLINIC
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provides assessment, treatment and follow up to individuals experiencing moderate to severe addiction and mental health concerns.Working across the lifespan, clinicians work with individuals and families to identify goals of treatment as they relate to Addiction and Mental Health concerns.

Other services include:
  • geriatrics (for individuals with cognitive decline)
  • outreach
  • urgent mental health care walk in ( times vary ) at Cochrane, Canmore, Banff and Airdrie Urgent Care Centers, Okotoks
Provides assessment, treatment and follow up to individuals experiencing moderate to severe addiction and mental health concerns.Working across the lifespan, clinicians work with individuals and families to identify goals of treatment as they relate to Addiction and Mental Health concerns.

Other services include:
  • geriatrics (for individuals with cognitive decline)
  • outreach
  • urgent mental health care walk in ( times vary ) at Cochrane, Canmore, Banff and Airdrie Urgent Care Centers, Okotoks
ELIGIBILITY REQUIREMENTS
Individuals with moderate to severe mental illness and/or addiction presentation.

Individuals and their families, of all ages, experiencing addiction and mental health difficulties and/or illness that impact daily functioning.

Exclusion criteria
  • Third party assessments
  • Individuals who are seeking marital/relationships counselling are referred to community resources that specialize in this area
Individuals with moderate to severe mental illness and/or addiction presentation.

Individuals and their families, of all ages, experiencing addiction and mental health difficulties and/or illness that impact daily functioning.

Exclusion criteria
  • Third party assessments
  • Individuals who are seeking marital/relationships counselling are referred to community resources that specialize in this area
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Fax or call the service using the contact information in this profile.
Fax or call the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type DID DDHS AMH COMM CLINIC in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type DID DDHS AMH COMM CLINIC in the “To Department” section and complete order. 
REFERRAL PROCESS - FOR SELF-REFERRAL
For counselling services, contact Access Mental Health at 1-844-943-1500.
Referral sources can also contact our intake coordinator to provide information or discuss services.
For counselling services, contact Access Mental Health at 1-844-943-1500.
Referral sources can also contact our intake coordinator to provide information or discuss services.
ADDITIONAL SERVICE DETAILS
A range of community mental health and addiction services are provided including: prevention, promotion, consultation, assessment, individual and group therapy, community outreach and geriatrics.  Clinical services are focused on individuals experiencing addiction and or struggling with moderate to severe mental health illness.

Our therapeutic programs and services are client centered, recovery focused and episodic.

For clients seeking counselling services, they can self-refer by calling Access Mental Health @ 1-844-943-1500.  Physicians wishing to refer their clients for a one time psychiatric consultation can request a consultation referral form from their local clinic.

Addiction and Mental Health Therapy is available to individuals, across the lifespan, struggling with moderate to severe mental illness and/or addiction issues.  Work is recovery oriented and episodic in nature.  Therapists help clients define problems in solvable ways while generating clear, simple and attainable goals.  The purpose of therapy is to bring about the changes the client is willing to invest effort in achieving.   Parental involvement is required for individuals 16 years of age and younger. 

Geriatric Services: Provides services to individuals, regardless of age, with a cognitive impairment with or without compromised physical health.  We provide assessments, interventions, consultations, education, advocacy for clients, families, caregivers and the communities in which they live.  Please call central intake line for more information.

Groups:  As groups run throughout the year and differ across the various clinics, please contact the local clinic.

Cost:  This is a publicly funded service.
A range of community mental health and addiction services are provided including: prevention, promotion, consultation, assessment, individual and group therapy, community outreach and geriatrics.  Clinical services are focused on individuals experiencing addiction and or struggling with moderate to severe mental health illness.

Our therapeutic programs and services are client centered, recovery focused and episodic.

For clients seeking counselling services, they can self-refer by calling Access Mental Health @ 1-844-943-1500.  Physicians wishing to refer their clients for a one time psychiatric consultation can request a consultation referral form from their local clinic.

Addiction and Mental Health Therapy is available to individuals, across the lifespan, struggling with moderate to severe mental illness and/or addiction issues.  Work is recovery oriented and episodic in nature.  Therapists help clients define problems in solvable ways while generating clear, simple and attainable goals.  The purpose of therapy is to bring about the changes the client is willing to invest effort in achieving.   Parental involvement is required for individuals 16 years of age and younger. 

Geriatric Services: Provides services to individuals, regardless of age, with a cognitive impairment with or without compromised physical health.  We provide assessments, interventions, consultations, education, advocacy for clients, families, caregivers and the communities in which they live.  Please call central intake line for more information.

Groups:  As groups run throughout the year and differ across the various clinics, please contact the local clinic.

Cost:  This is a publicly funded service.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
 
PHONE
403-335-7285
FAX
403-592-4769
TOLL FREE PHONE
1-844-943-1500 (Access Mental Health)
REFERRAL PHONE
844-943-1500
REFERRAL FAX
403-943-9044
REFERRAL FORM
Please contact Access Mental Health at 1-844-943-1500.
Please contact Access Mental Health at 1-844-943-1500.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Consultation
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Prevention
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Referral to mental health counselling service
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Therapy
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Clients are encouraged to NOT miss appointments.  Missed appointments impact their ability to meet their goals and as well, extend the wait times for other wanting to access services. 
If an individual does need to reschedule, they are asked to provide 24 hour notice so we can support someone else accessing the appointment time. If no notice is given then the missed appointment is considered a no show and the individual will be required to follow the outlined processes, as explained by the therapist in the initial meeting.
Clients are encouraged to NOT miss appointments.  Missed appointments impact their ability to meet their goals and as well, extend the wait times for other wanting to access services. 
If an individual does need to reschedule, they are asked to provide 24 hour notice so we can support someone else accessing the appointment time. If no notice is given then the missed appointment is considered a no show and the individual will be required to follow the outlined processes, as explained by the therapist in the initial meeting.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
   
 
ADDRESS
Suite #1
1206 20 Avenue
Didsbury Alberta
T0M 0W0
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
 
DIRECTIONS
Located on 20 Avenue
Located on 20 Avenue
 
PHONE
403-335-7285
TOLL FREE PHONE
1-844-943-1500 (Access Mental Health)
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5