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This healthcare service has 2 current healthcare service locations.
ENT Clinic   at
Northern Lights Regional Health Centre
Specialty: Otolaryngology
Connect Care Department: FMH NLRH ENT CLINIC
Estimated time to routine appointment: Within 6 months
Alberta Health Services - North Zone
SERVICE DESCRIPTION
This Clinic sees patients for Ear, Nose and Throat (Otology) related concerns. Adult and pediatric patients are seen in this clinic.Services include:
  • general ENT
  • preoperative and postopertative assessment
  • otology (ear disorders)
  • patient education
This Clinic sees patients for Ear, Nose and Throat (Otology) related concerns. Adult and pediatric patients are seen in this clinic.Services include:
  • general ENT
  • preoperative and postopertative assessment
  • otology (ear disorders)
  • patient education
ELIGIBILITY REQUIREMENTS
Adult and Pediatric Patients
Please ensure requirments are met before referral is sent. (i.e hearing test)
Adult and Pediatric Patients
Please ensure requirments are met before referral is sent. (i.e hearing test)
ROUTINE REFERRAL PROCESS
Professional referral Required.

Non-Connect Care Users: Please send referrals to the specialists linked to this department by fax. Indicating patient to be seen at NLRH ENT Clinic. Dr. Morrissey, Dr. Cooper

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.
Professional referral Required.

Non-Connect Care Users: Please send referrals to the specialists linked to this department by fax. Indicating patient to be seen at NLRH ENT Clinic. Dr. Morrissey, Dr. Cooper

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.
URGENT REFERRAL PROCESS
Direct patients to an urgent care centre if they are experiencing unexpected, but non-life-threatening health concern, illness or injury that require same day/evening treatment. Patients can call Heath Link by dialing 8-1-1 for nurse advice and health information.
Direct patients to an urgent care centre if they are experiencing unexpected, but non-life-threatening health concern, illness or injury that require same day/evening treatment. Patients can call Heath Link by dialing 8-1-1 for nurse advice and health information.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life-threatening conditions should immediately phone 9-1-1. If an emergency consult is required, providers can call RAAPID NORTH at 1-800-282-9911 or 780-735-0811.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life-threatening conditions should immediately phone 9-1-1. If an emergency consult is required, providers can call RAAPID NORTH at 1-800-282-9911 or 780-735-0811.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-793-8390
FAX
1-844-638-4217
REFERRAL PHONE
780-793-8390
REFERRAL FAX
844-638-4217
REFERRAL FORM
REFERRAL ADVICE
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
ENT symptoms
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

History of clinical finding in subject
 
Physician Referral Form

Ear, nose and throat disorder
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

History of clinical finding in subject
 
Physician Referral Form
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Clinic times vary monthly based on visiting specialist.
   
 
ADDRESS
Ambulatory Care Department
7 Hospital Street
Fort McMurray Alberta
T9H 1P2
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
NLRH is located at 7 Hospital street. Enter through main doors and proceed to the left of the public elevators. Register at the Ambulatory Care main desk.
NLRH is located at 7 Hospital street. Enter through main doors and proceed to the left of the public elevators. Register at the Ambulatory Care main desk.
 
PHONE
780-793-8390
 
PARKING INSTRUCTIONS
Hourly parking is available through AHS parking app (zone 6469) or at kiosk in main lobby and emergency entrance.
Hourly parking is available through AHS parking app (zone 6469) or at kiosk in main lobby and emergency entrance.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5