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This healthcare service has 1 current healthcare service locations.
Calgary Pelvic Floor Clinic   at
Calgary Women's Health Centre
Specialty: Urogynecology
Connect Care Department: CGY FMC PELVIC FLOOR CL
Estimated time to routine appointment: Within 18 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
A multidisciplinary program that offers services and options for women with pelvic floor issues, including pelvic organ prolapse, incontinence, and bladder dysfunction.Services offered include the following:
  • Education - New patients are required to view the 5 basic modules online. Additional supplementary modules and handouts are available.
  • Conservative / Behavioral Therapy - Following a general assessment, conservative and behavioural therapies (diet, activities, exercise, etc.) are discussed and considered. These require patient involvement and commitment to modification of activities and lifestyle.
  • Pessary Fitting - Clinic nurses assess and fit women for vaginal pessaries, devices that assist with prolapse and incontinence issues.
  • Medical Intervention - When appropriate, medications may be prescribed that reduce symptoms in patients.
  • Surgical Intervention The clinic urogynecologists will provide surgical interventions for women with prolapse and stress incontinence issues.
  • Physiotherapy - Group sessions and consultations available through internal referral only. Direct referrals for physiotherapy are NOT accepted.
  • Urodynamic Testing & Cystoscopy – These specialized tests are done to provide diagnostic information, when required.
Multidisciplinary team delivers patient-centered care, with an emphasis on patient engagement and collaborative care. As this is a tertiary care specialty clinic, patients can expect to be discharged back to their referring provider.

For more information visit our website at Pelvic Floor Clinic Information for the Public
A multidisciplinary program that offers services and options for women with pelvic floor issues, including pelvic organ prolapse, incontinence, and bladder dysfunction.Services offered include the following:
  • Education - New patients are required to view the 5 basic modules online. Additional supplementary modules and handouts are available.
  • Conservative / Behavioral Therapy - Following a general assessment, conservative and behavioural therapies (diet, activities, exercise, etc.) are discussed and considered. These require patient involvement and commitment to modification of activities and lifestyle.
  • Pessary Fitting - Clinic nurses assess and fit women for vaginal pessaries, devices that assist with prolapse and incontinence issues.
  • Medical Intervention - When appropriate, medications may be prescribed that reduce symptoms in patients.
  • Surgical Intervention The clinic urogynecologists will provide surgical interventions for women with prolapse and stress incontinence issues.
  • Physiotherapy - Group sessions and consultations available through internal referral only. Direct referrals for physiotherapy are NOT accepted.
  • Urodynamic Testing & Cystoscopy – These specialized tests are done to provide diagnostic information, when required.
Multidisciplinary team delivers patient-centered care, with an emphasis on patient engagement and collaborative care. As this is a tertiary care specialty clinic, patients can expect to be discharged back to their referring provider.

For more information visit our website at Pelvic Floor Clinic Information for the Public
ELIGIBILITY REQUIREMENTS
Wheelchair accessible, but patient must be weightbearing and able to transfer themselves to the exam table.
Patient must be female, >age 18, and fall within clinic referral criteria.

Patients must have tried all behavioral and medical options for treatment prior to referral.

Patient Needs & Readiness 
  • Patient understands what referral is for  
  • Patient sees referral as important  
  • Patient is ready, willing & able to attend appointment
  • Patient commits to viewing/attending educational workshops prior to first appointment.
Wheelchair accessible, but patient must be weightbearing and able to transfer themselves to the exam table.
Patient must be female, >age 18, and fall within clinic referral criteria.

Patients must have tried all behavioral and medical options for treatment prior to referral.

Patient Needs & Readiness 
  • Patient understands what referral is for  
  • Patient sees referral as important  
  • Patient is ready, willing & able to attend appointment
  • Patient commits to viewing/attending educational workshops prior to first appointment.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Contact the clinic directly for the current Referral Form or fax referral letter to the service using the contact information in this profile. 

Urgent Referral: Fax referral or telephone clinic referral desk to discuss.

Please ensure you provide current contact numbers for patient; failure to do so may result in referral being rejected.  Prior to initiating referral, ensure that the patient has been thoroughly assessed and all behavioral and medical treatment options have been tried.  Specify the direction of care - surgical or pessary trial.
Contact the clinic directly for the current Referral Form or fax referral letter to the service using the contact information in this profile. 

Urgent Referral: Fax referral or telephone clinic referral desk to discuss.

Please ensure you provide current contact numbers for patient; failure to do so may result in referral being rejected.  Prior to initiating referral, ensure that the patient has been thoroughly assessed and all behavioral and medical treatment options have been tried.  Specify the direction of care - surgical or pessary trial.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Urogynecology, enter CGY FMC PELVIC FLOOR CL  in the “To Department” section and complete order.

Urgent Referral: Fax referral or telephone clinic referral desk to discuss.

Please ensure you provide current contact numbers for patient; failure to do so may result in referral being rejected.  Prior to initiating referral, ensure that the patient has been thoroughly assessed and all behavioral and medical treatment options have been tried.  Specify the direction of care - surgical or pessary trial.
Send an Internal Referral using the Ambulatory Referral Order to Urogynecology, enter CGY FMC PELVIC FLOOR CL  in the “To Department” section and complete order.

Urgent Referral: Fax referral or telephone clinic referral desk to discuss.

Please ensure you provide current contact numbers for patient; failure to do so may result in referral being rejected.  Prior to initiating referral, ensure that the patient has been thoroughly assessed and all behavioral and medical treatment options have been tried.  Specify the direction of care - surgical or pessary trial.
ADDITIONAL SERVICE DETAILS
All patients referred to the Pelvic Floor Clinic will be encouraged to view the 4 virtual modules prior to their first clinic visit.  Patients will be provided with this information when contacted by our clinic.  Please indicate if your patient has any limitation or disability which would not make them a suitable candidate.

We encourage you to direct your patients to view http://www.ahs.ca/pelvicfloorhealth

Those patients who have had previous surgical interventions and have related ongoing or new issues should be re-evaluated by the clinic physician who saw the patient previously.  Please indicate this previous history and the physician's name on the referral.

Please note that we do not see/accept the following;
  • direct referrals to pelvic floor physiotherapy
  • male patients
  • pediatric patients
  • general gynecological concerns
  • chronic UTIs
  • issues around the upper urinary tract
Patients who require the services of an interpreter should have this prominently indicated on the referral. 
All patients referred to the Pelvic Floor Clinic will be encouraged to view the 4 virtual modules prior to their first clinic visit.  Patients will be provided with this information when contacted by our clinic.  Please indicate if your patient has any limitation or disability which would not make them a suitable candidate.

We encourage you to direct your patients to view http://www.ahs.ca/pelvicfloorhealth

Those patients who have had previous surgical interventions and have related ongoing or new issues should be re-evaluated by the clinic physician who saw the patient previously.  Please indicate this previous history and the physician's name on the referral.

Please note that we do not see/accept the following;
  • direct referrals to pelvic floor physiotherapy
  • male patients
  • pediatric patients
  • general gynecological concerns
  • chronic UTIs
  • issues around the upper urinary tract
Patients who require the services of an interpreter should have this prominently indicated on the referral. 
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-944-4000
403-944-2154
REFERRAL PHONE
403-944-3472
REFERRAL FAX
403-944-2154
REFERRAL FORM
Please contact clinic referral desk for current Referral Form
Please contact clinic referral desk for current Referral Form
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Fitting of pessary
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
Pessary Fitting for pelvic organ prolapse or urinary incontinence.  Following successful fitting, patient will be discharged to a community care provider for ongoing pessary follow-up care.
+-
Overactive bladder
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
Including bladder dysfunction.
+-
Overflow incontinence of urine
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
+-
Pelvic pain syndrome
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
+-
Problem with vaginal pessary
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
Sudden bleeding or infection of vaginal tissues as a result of a "forgotten" or impacted pessary.
Pessary no longer fits comfortably or is falling out.
+-
Prolapse of female genital organs
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
Severe prolapse of vagina extending 2cm or more beyond introitus.
+-
Retention of urine
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
+-
Urethral diverticulum
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
Including urinary and anal fistulas, and anal sphincter injury.
+-
Urinary incontinence
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
All types (stress, urge, mixed, overflow).
+-
Urinary stress incontinence
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
+-
Urodynamic studies
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Previous treatments (including medications or surgical interventions for these issues).
 
As applicable
Referrals for urodynamic testing accepted only from gynecologists and urologists.
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Acute retention of urine
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
If sudden and acute, direct patient to ER.  If chronic, patient will be seen in clinic.
Self-cath teaching may be required.
+-
Bleeding from genital region
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Unexplained uterine or vaginal bleeding must be concommitant with other pelvic floor issues
+-
Complete uterovaginal prolapse
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Complete prolapse of vagina (procidentia, causing obstruction of urethra and inability to void 
+-
Obstetrical
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Fecal incontinence from acute obstetrical injury
+-
Pelvic mass
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CONCOMITANT pelvic mass
+-
Vaginal fistula finding
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Suspected vaginal-vesicular or vaginal-rectal fistula
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Patients who do not attend appointments without notifying the clinic will require a new referral.
Patients who do not attend appointments without notifying the clinic will require a new referral.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
Description:
Closed weekends and holidays.
   
 
ADDRESS
Room 196 and Room 187
1441 29 Street NW
Calgary Alberta
T2N 4J8
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Our clinic has 3 different service locations at the Foothills Medical Centre and we will specify which location when appointment notification is made:
  • North Tower Basement - Main Reception - Room 030 - for all Physician appointments
  • Women's Health Centre - Main Floor, Room 196 for Physiotherapy, Urodynamics and Cystoscopy appointments
  • Women's Health Centre - Main floor, Room 187 for all Nursing appointments

It is necessary to bring a valid Alberta Health Care card to all appointments. Uninsured patients (out of country) will incur additional costs and fees prior to being seen in the clinic. Please check in at the admitting desk in the entrance lobby of the North Tower prior to proceeding to the clinic to complete documentation and arrange for payment of facility fees. Physician fees can be paid directly to the physician.

Our clinic has 3 different service locations at the Foothills Medical Centre and we will specify which location when appointment notification is made:
  • North Tower Basement - Main Reception - Room 030 - for all Physician appointments
  • Women's Health Centre - Main Floor, Room 196 for Physiotherapy, Urodynamics and Cystoscopy appointments
  • Women's Health Centre - Main floor, Room 187 for all Nursing appointments

It is necessary to bring a valid Alberta Health Care card to all appointments. Uninsured patients (out of country) will incur additional costs and fees prior to being seen in the clinic. Please check in at the admitting desk in the entrance lobby of the North Tower prior to proceeding to the clinic to complete documentation and arrange for payment of facility fees. Physician fees can be paid directly to the physician.

 
PHONE
403-944-4000
403-944-2154
 
PARKING INSTRUCTIONS
Please allow additional time for parking and time to fill out forms after check-in.
Please allow additional time for parking and time to fill out forms after check-in.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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