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This healthcare service has 1 current healthcare service locations.
Street Connect   at
Red Deer 4132 50 Avenue
Specialty: Addiction and Mental Health
Connect Care Department: RED SGMC AMH SCT
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
The Street Connect focus is on homeless individuals with an identified need that can’t already be met within the community. The Street Connect team provides both outreach and in-reach services, trying to meet clients where they are, to eliminate any barriers to accessing services.The mission of the Street Connect program is to provide client centered care to the unhoused populations in the City of Red Deer. The program will extend the continuum of addictions, mental health, and physical health service options for high acuity unhoused individuals who are not attached to a service provider and/or community agency. The program entails a primary and secondary stream of service:
  • Primary Service (Wraparound care): clients who are appropriate for program will work with the multidisciplinary team developing a treatment plan, goal setting, and working with clients for their mental health, addictions, and medical needs
  • provide community resources and link to more appropriate services through a warm handoff
The multidisciplinary team of Street Connect provides assertive outreach and in reach services to homeless clients who are ineligible for other services.

This service is provided by Alberta Health Services and Alberta Health Services contracted service providers.
The Street Connect focus is on homeless individuals with an identified need that can’t already be met within the community. The Street Connect team provides both outreach and in-reach services, trying to meet clients where they are, to eliminate any barriers to accessing services.The mission of the Street Connect program is to provide client centered care to the unhoused populations in the City of Red Deer. The program will extend the continuum of addictions, mental health, and physical health service options for high acuity unhoused individuals who are not attached to a service provider and/or community agency. The program entails a primary and secondary stream of service:
  • Primary Service (Wraparound care): clients who are appropriate for program will work with the multidisciplinary team developing a treatment plan, goal setting, and working with clients for their mental health, addictions, and medical needs
  • provide community resources and link to more appropriate services through a warm handoff
The multidisciplinary team of Street Connect provides assertive outreach and in reach services to homeless clients who are ineligible for other services.

This service is provided by Alberta Health Services and Alberta Health Services contracted service providers.
ELIGIBILITY REQUIREMENTS
18 or older, located within Red Deer city limits, homeless, experiencing a severe mental illness or addiction causing psychosis that seriously impairs their daily functioning, high police interventions, high users of services (ER, hospital admissions). Would respond to a consistent and creative approach to commence and maintain participation. Individuals aligned to the Mental Health Act with a Community Treatment Order will take precedence to service provisioning.
18 or older, located within Red Deer city limits, homeless, experiencing a severe mental illness or addiction causing psychosis that seriously impairs their daily functioning, high police interventions, high users of services (ER, hospital admissions). Would respond to a consistent and creative approach to commence and maintain participation. Individuals aligned to the Mental Health Act with a Community Treatment Order will take precedence to service provisioning.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals can be submitted by healthcare providers and external agencies. 
Complete the referral form and fax it to the service using the contact information in this profile.
If appropriate, an intake interview/meeting for screening and triage must be completed with a Street Connect clinician.
Referrals can be submitted by healthcare providers and external agencies. 
Complete the referral form and fax it to the service using the contact information in this profile.
If appropriate, an intake interview/meeting for screening and triage must be completed with a Street Connect clinician.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type RED SGMC AMH SCT in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type RED SGMC AMH SCT in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
Clients are supported in a team management model of care with the supports of a multidisciplinary team. Short term transitional program.
Clients are supported in a team management model of care with the supports of a multidisciplinary team. Short term transitional program.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 3 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 5 days.
  • Appointment outcome to referral source within 3 days.
 
PHONE
403-406-9930
FAX
587-457-5700
TOLL FREE PHONE
1-844-457-2012
REFERRAL PHONE
587-457-2012
REFERRAL FAX
587-457-5700
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Homeless
If recently discharged, a discharge summary is required.
 
Current
Description of client, where to locate
 
Within 1 month
+-
Mental illness
If recently discharged, a discharge summary is required.
 
Current
Description of client, where to locate
 
Within 1 month
+-
Psychosis
If recently discharged, a discharge summary is required.
 
Current
Description of client, where to locate
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If unable to locate within one month, file may be closed but client can be referred again.
If unable to locate within one month, file may be closed but client can be referred again.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Phone calls accepted 7 days/week from 8:00am - 8:15pm
   
 
ADDRESS
Unit #101
4132 50 Avenue
Red Deer Alberta
T4N 3Z2
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
 
DIRECTIONS
At the bottom of the Hospital Hill Road to the South of Dairy Queen
At the bottom of the Hospital Hill Road to the South of Dairy Queen
 
PHONE
403-406-9930
TOLL FREE PHONE
1-844-457-2012
 
PARKING INSTRUCTIONS
There is very limited parking in the front of the building facing Gaetz Ave
There is very limited parking in the front of the building facing Gaetz Ave
 
EMAIL
StreetConnectRedDeer@ahs.ca
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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V6.5