Test Environment
  
Addiction and Mental Health - Adult Community Services   at
Northeast Community Health Centre
Specialty: Addiction and Mental Health
Connect Care Department: EDM NECHC AMH CLINIC
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Provides clinic based assessment and treatment for adults who are experiencing mental health concerns and / or addictive behaviours impacting their personal health and wellbeing.Individuals utilizing services will often have complex needs, with some needing more intensive support and treatment; but in either case are able to live independently or with minimal support in the community. Care is coordinated by a mental health provider and / or addiction counselor. Goal directed services are tailored to the needs of individual clients. Length of treatment is mutually determined between client and provider.
Provides clinic based assessment and treatment for adults who are experiencing mental health concerns and / or addictive behaviours impacting their personal health and wellbeing.Individuals utilizing services will often have complex needs, with some needing more intensive support and treatment; but in either case are able to live independently or with minimal support in the community. Care is coordinated by a mental health provider and / or addiction counselor. Goal directed services are tailored to the needs of individual clients. Length of treatment is mutually determined between client and provider.
ELIGIBILITY REQUIREMENTS
Adults although young adults under 18 may be considered. Have mental illness and / or addiction concerns.
Adults although young adults under 18 may be considered. Have mental illness and / or addiction concerns.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Send referral by fax or call the service using the contact information in this profile.
Send referral by fax or call the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM NECHC AMH CLINIC in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM NECHC AMH CLINIC in the “To Department” section and complete order. 
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile.
Clients can self-refer by calling the service directly using the contact information in this profile.
ADDITIONAL SERVICE DETAILS
Services may include: individual and/or group therapy, medication management, psychiatric consultation, case management, crisis stabilization and referral to support services as available. In some cases, services may be provided in community locations or in the client’s place of residence.
Services may include: individual and/or group therapy, medication management, psychiatric consultation, case management, crisis stabilization and referral to support services as available. In some cases, services may be provided in community locations or in the client’s place of residence.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-342-4027
780-424-2424 (Access 24/7)
FAX
780-342-4195
REFERRAL FORM
Referral form not required.  Contact Access 24/7 (780-424-2424) for intake.
Referral form not required.  Contact Access 24/7 (780-424-2424) for intake.
REFERRAL ADVICE
Connect MD
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Addiction
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health care
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
There is waitlist for this program. Clients are encouraged to provide 24 hours notice for cancelled appointments. Notice of missed appointments can be given by calling the clinic. Two attempts will be made to contact the client by all means identified on the referral form before the appointment is cancelled. Following two missed appointments without prior notice given, the referral will be cancelled.
There is waitlist for this program. Clients are encouraged to provide 24 hours notice for cancelled appointments. Notice of missed appointments can be given by calling the clinic. Two attempts will be made to contact the client by all means identified on the referral form before the appointment is cancelled. Following two missed appointments without prior notice given, the referral will be cancelled.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
14007 50 Street NW
Edmonton Alberta
T5A 5E4
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located at the lower level, below emergency department.
This centre is on a major bus route
Located at the lower level, below emergency department.
This centre is on a major bus route
 
PHONE
780-342-4027
780-424-2424 (Access 24/7)
 
PARKING INSTRUCTIONS
Parking is available onsite.
Parking is available onsite.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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