Test Environment
  
Outpatient Endoscopy   at
Northwest Health Centre
Specialty: Gastroenterology
Connect Care Department: HLH NWHC Endoscopy Clinic
Estimated time to routine appointment: Not Available
Alberta Health Services - North Zone
SERVICE DESCRIPTION
This service provides diagnostic procedures for the lungs, stomach, bladder or bowels and other minor surgical procedures.Service offers diagnostic procedures, including:
  • gastroscopy
  • colonoscopy
  • bronchoscopy
  • ERCP's
  • flexible sigmiodoscopy
  • hemorrhoid banding
  • cystoscopy / urology
  • Endoscopic Ultrasound
Not all services are offered at all locations.
This service provides diagnostic procedures for the lungs, stomach, bladder or bowels and other minor surgical procedures.Service offers diagnostic procedures, including:
  • gastroscopy
  • colonoscopy
  • bronchoscopy
  • ERCP's
  • flexible sigmiodoscopy
  • hemorrhoid banding
  • cystoscopy / urology
  • Endoscopic Ultrasound
Not all services are offered at all locations.
ELIGIBILITY REQUIREMENTS
Unable to see pediatric gastroscopy patients
Unable to see pediatric gastroscopy patients
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
This department does not accept direct referrals.
Family doctor must refer to a surgeon. Surgeon's office books the procedure through Outpatient Department booking.
Complete the referral form and fax it to the service using the contact information in this profile.
Please indicate upon referral if this patient is to be considered urgent.
This department does not accept direct referrals.
Family doctor must refer to a surgeon. Surgeon's office books the procedure through Outpatient Department booking.
Complete the referral form and fax it to the service using the contact information in this profile.
Please indicate upon referral if this patient is to be considered urgent.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Gastroenterology, type HLH NWHC Endoscopy Clinic in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Gastroenterology, type HLH NWHC Endoscopy Clinic in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
This service provides diagnostic procedures for the lungs, stomach, or bowels and other minor surgical procedures.
This service provides diagnostic procedures for the lungs, stomach, or bowels and other minor surgical procedures.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Barrett's esophagus
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

Change in bowel habit
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

Chronic abdominal pain
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

Chronic liver disease
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

Chronic pancreatitis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

Constipation
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

Diarrhea
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

Dyspepsia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

Family history of cancer of colon
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

GERD - Gastro-esophageal reflux disease
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

IBD - Inflammatory bowel disease
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month

Social / personal history observable
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of co-morbidities
 
Within 1 month
under development
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Acute abdominal pain
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

CBC, electrolytes, BUN, Creatinine
 
Within 1 month

Celiac Serology or Screen, TTG, IgA
 
Within 1 month

LFT's - ALT, ALK Phos, GGT and AST, bilirubin
 
Within 1 month

Capsule endoscopy
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

BUN if patient actively bleeding
 
Within 3 months

CBC, Creatinine, Ferritin, Iron Studies
 
Within 3 months

CT Scan or small bowel follow if available
 
Within 3 months

Gastrointestinal hemorrhage
 
Within 3 months

Referral made by gastroenterologist, internal medicine or surgeon that has seen and scoped the patient
 
Within 3 months

Change in bowel habit
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

CBC
 
Within 12 months

Define what the problem is including duration of symptoms
 
Within 12 months

Decompensated cirrhosis of liver
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

CBC, electrolytes, Creatinine, AFP
 
Within 3 months

Etiology - when / if establishedHow was diagnosis established?Symptoms of decompensationAlcohol use
 
Within 3 months

Fibroscan results (if available)
 
Within 3 months

If availableLiver BiopsyEndoscopy Results
 
Greater than 12 months

If not previously doneEtiological Hep B,C serology, IgG, IgA, IgM, ANA (Anti-nuclear antibodies), SMA (anti-smooth muscle antibodies, ANA, AMA, ceruloplasmin, copper, ferritin, transferrin saturation, alpha 1 antitrypsin level, ATTG
 
Within 12 months

Jaundice, encephalopathy, ascites or varices
 
Within 3 months

Liver EnzymesALT, AST, ALK Phos, GGT
 
Within 3 months

Liver FunctionINR, total or direct bilirubin, Albumin
 
Within 3 months

Dysphagia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

Gastrointestinal hemorrhage
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

IBD - Inflammatory bowel disease
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

Imaging result abnormal
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

Iron deficiency anemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

Liver disease
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

Liver mass
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

Rectal hemorrhage
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month

Unexplained weight loss
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

List of all co-morbidities
 
Within 1 month
Emergent Reason for Referral
Additional Details
+-
Dysphagia
Signs of Vomiting, Bleeding, Anemia and Dysphagia (VBAD) and >55 years of age DIRECT PATIENT TO EMERGENCY DEPARTMENT

+-
GERD - Gastro-esophageal reflux disease
Signs of Vomiting, Bleeding, Anemia and Dysphagia (VBAD) DIRECT PATIENT TO EMERGENCY DEPARTMENT

+-
Gastrointestinal hemorrhage
Active bleed with Fresh or maroon blood mixed with stools.   DIRECT PATIENT TO EMERGENCY DEPARTMENT

+-
Liver disease
Acute Liver Disease AST / ALT >1000  CONSULT WITH SPECIALIST DIRECTLY
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES

If the patient is unable to attend the scheduled appointment, please notify the performing department.  Refer to your appointment notification letter for the minimum required notice for each specific procedure. 

If the patient is unable to attend the scheduled appointment, please notify the performing department.  Refer to your appointment notification letter for the minimum required notice for each specific procedure. 

 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
11202 100 Avenue
High Level Alberta
T0H 1Z0
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
 
DIRECTIONS
Located on 100 avenue
Located on 100 avenue
 
PHONE
780-841-3208
VIRTUAL APPOINTMENT INFORMATION
Not available.
Not available.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5