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This healthcare service has 1 current healthcare service locations.
Telepsychiatry   at
Centennial Centre for Mental Health and Brain Injury
Specialty: Addiction and Mental Health
Connect Care Department: PON CCMHBI AMH TELEPSYCHIATRY
Estimated time to routine appointment: 2-3 weeks
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
A provincial virtual service which provides psychiatric consultations for clients in rural, remote areas.Provides virtual psychiatric consultation and medication recommendations for rural and remote communities (from North / Central and South zone), through use of telehealth equipment at numerous sites throughout the province. It serves populations aged from 17 and up for varying mental health concerns including; ADHD, Anxiety, Depression, Hallucinations, Mania, OCD, Schizophrenia, Self-Harm. This program includes consultative, and some follow-up services based on clients need, and psychiatrist recommendation. Referrals received are booked according to priority level based on client’s presentation / urgency. Enhanced screening process ensures clients are booked appropriately and referrals are made to other community agencies based on need. This program is supported with nineteen psychiatrists that support on average 230 initial consults monthly, and 150 follow-up appointments.
A provincial virtual service which provides psychiatric consultations for clients in rural, remote areas.Provides virtual psychiatric consultation and medication recommendations for rural and remote communities (from North / Central and South zone), through use of telehealth equipment at numerous sites throughout the province. It serves populations aged from 17 and up for varying mental health concerns including; ADHD, Anxiety, Depression, Hallucinations, Mania, OCD, Schizophrenia, Self-Harm. This program includes consultative, and some follow-up services based on clients need, and psychiatrist recommendation. Referrals received are booked according to priority level based on client’s presentation / urgency. Enhanced screening process ensures clients are booked appropriately and referrals are made to other community agencies based on need. This program is supported with nineteen psychiatrists that support on average 230 initial consults monthly, and 150 follow-up appointments.
ELIGIBILITY REQUIREMENTS
All mental health concerns

Reasons for Declined referrals would be:
  • We do not accept referrals for clients 16 yr and under.
  • We do not accept referrals for clients that reside in locations where there are resources already established (i.e. Calgary, Red Deer, Edmonton, Grande Prairie)
  • We do not accept referrals that are required for court, drivers license, etc
  • Referral is incomplete
All mental health concerns

Reasons for Declined referrals would be:
  • We do not accept referrals for clients 16 yr and under.
  • We do not accept referrals for clients that reside in locations where there are resources already established (i.e. Calgary, Red Deer, Edmonton, Grande Prairie)
  • We do not accept referrals that are required for court, drivers license, etc
  • Referral is incomplete
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals are received via fax, occasional via email.
Referrals are recorded on a spreadsheet and a fax receipt to accept/decline is sent back to the referral source.
Referrals are triaged and placed in the que for an appointment.

Complete the referral form and fax it to the service using the contact information in this profile.
Referrals are received via fax, occasional via email.
Referrals are recorded on a spreadsheet and a fax receipt to accept/decline is sent back to the referral source.
Referrals are triaged and placed in the que for an appointment.

Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Referrals are recorded on a spreadsheet and a fax receipt to accept/decline is sent back to the referral source.
Referrals are triaged and placed in the que for an appointment.

Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type PON CCMHBI AMH TELEPSYCHIATRY in the “To Department” section and complete order.
Referrals are recorded on a spreadsheet and a fax receipt to accept/decline is sent back to the referral source.
Referrals are triaged and placed in the que for an appointment.

Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type PON CCMHBI AMH TELEPSYCHIATRY in the “To Department” section and complete order.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 3 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Appointment outcome to referral source within 7 days.
 
PHONE
403-783-7600 (Switchboard)
FAX
403-783-7774
REFERRAL PHONE
403-783-7887
REFERRAL FAX
403-783-7641
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
ADHD - Attention deficit disorder with hyperactivity
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Anxiety
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Depression
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
OCD - Obsessive-compulsive disorder
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Hallucinations
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
High risk of harm to others
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mania
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Schizophrenia
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Self-harm
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
424069 Range Road 255
Ponoka Alberta
T4J 1R8
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Not applicable - virtual appointments are only offered.
Not applicable - virtual appointments are only offered.
 
PHONE
403-783-7600 (Switchboard)
 
PARKING INSTRUCTIONS
Not applicable - virtual appointments are only offered.
Not applicable - virtual appointments are only offered.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments only: New consults: Telehealth or Zoom
Follow up consults: Telehealth, Zoom or Phone
Virtual appointments only: New consults: Telehealth or Zoom
Follow up consults: Telehealth, Zoom or Phone
 
PARKING MAP
Not applicable - virtual appointments are only offered.
Not applicable - virtual appointments are only offered.
 
WHEELCHAIR ACCESSIBILITY
Yes

Main entrance


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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