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This healthcare service has 1 current healthcare service locations.
Access 24 / 7, Adult Intake Services   at
Edmonton Community Health Hub North
Specialty: Addiction and Mental Health
Connect Care Department: EDM ECHHN AMH ACCESS 24/7
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Provides a single point of access to adult addiction and mental health community based programs.Access 24 / 7 provides a range of urgent and non-urgent addiction and mental health services including service navigation, screening, assessment, referral, consultation, crisis intervention, outreach and short term stabilization.
Provides a single point of access to adult addiction and mental health community based programs.Access 24 / 7 provides a range of urgent and non-urgent addiction and mental health services including service navigation, screening, assessment, referral, consultation, crisis intervention, outreach and short term stabilization.
ELIGIBILITY REQUIREMENTS
Adult (18+ years old), however 17 year old people may be considered given individual circumstances. Open to all who have addiction, mental health, concurrent disorders, and psychosocial stressors.

For imminent risk requiring immediate intervention, please call 9-1-1.

Access 24/7 services moved to the Edmonton Community Health Hub North at 13211 Fort Road NW, Edmonton, AB T5A 1C3.  The phone number remains the same at (780) 424-2424 however the fax number will change to (587) 473-0771.
Adult (18+ years old), however 17 year old people may be considered given individual circumstances. Open to all who have addiction, mental health, concurrent disorders, and psychosocial stressors.

For imminent risk requiring immediate intervention, please call 9-1-1.

Access 24/7 services moved to the Edmonton Community Health Hub North at 13211 Fort Road NW, Edmonton, AB T5A 1C3.  The phone number remains the same at (780) 424-2424 however the fax number will change to (587) 473-0771.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and email it to the service at edm.amhaccess247referrals@albertahealthservices.ca. 
Although email is preferred, fax is also accepted.
Complete the referral form and email it to the service at edm.amhaccess247referrals@albertahealthservices.ca. 
Although email is preferred, fax is also accepted.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM ECHHN AMH ACCESS 24/7 in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM ECHHN AMH ACCESS 24/7 in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Self-Referral - Phone (preferred), walk-in (note:  Walk-ins closed from 10:00pm to 08:00am)
Outreach when required
Self-Referral - Phone (preferred), walk-in (note:  Walk-ins closed from 10:00pm to 08:00am)
Outreach when required
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 14 days.
  • Appointment outcome to referral source within 30 days.
 
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Addiction
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Anxiety
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Caregiver support
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Cognitive disturbance
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Crisis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Delusions
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Dementia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Depression
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Developmental disorder
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Disturbance in mood
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Eating problem
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Gender identity observations
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Grief
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Hallucinations
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Homicidal thoughts
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Learning difficulties
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Manic behavior
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Mental health problem
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Personality disorder
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Post-traumatic stress syndrome
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Psychiatry
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Psychosis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Relationship problems
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Self-injurious behavior
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Substance misuse behavior
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Suicidal thoughts
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Suicide risk
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable

Therapy
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

If newborn; include delivery records
 
If applicable
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 24 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 24 hours in advance.
 
HOURS OF OPERATION
Operates 24/7:
 
ADDRESS
13211 Fort Road NW
Edmonton Alberta
T5A 1C3
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Clinic Directions: Enter main entrance of Edmonton Community Health Hub North.
Door is to the left as soon as you enter the building. Upon arrival if door is locked, please use buzzer for entrance.
Proceed to desk for assistance.

Edmonton Community Health Hub North is located between 132 Ave and Fort Road NW.
Clinic Directions: Enter main entrance of Edmonton Community Health Hub North.
Door is to the left as soon as you enter the building. Upon arrival if door is locked, please use buzzer for entrance.
Proceed to desk for assistance.

Edmonton Community Health Hub North is located between 132 Ave and Fort Road NW.
 
PHONE
780-424-2424
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is no parking map available for this site.
There is no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5