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This healthcare service has 1 current healthcare service locations.
Psychiatric Day Hospital Program   at
Peter Lougheed Centre
Specialty: Addiction and Mental Health
Connect Care Department: CGY PLC AMH DAY HOSPITAL
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
The Day Hospital Program (DH Program) is a short term stabilization program for patients experiencing acute, severe mental health issues. It is an alternative option for patients that would otherwise be admitted to an inpatient unit or require crisis services.The DH Program is 4 weeks in duration, operating from Monday to Friday during business hours. The DH Program is an intensive program predominantly focused on group-based skill development, combined with opportunities for individual and supported skills integration. Patients develop and work towards specific goals throughout the program, with primary support from a therapist, and other multidisciplinary team members as required.
The Day Hospital Program (DH Program) is a short term stabilization program for patients experiencing acute, severe mental health issues. It is an alternative option for patients that would otherwise be admitted to an inpatient unit or require crisis services.The DH Program is 4 weeks in duration, operating from Monday to Friday during business hours. The DH Program is an intensive program predominantly focused on group-based skill development, combined with opportunities for individual and supported skills integration. Patients develop and work towards specific goals throughout the program, with primary support from a therapist, and other multidisciplinary team members as required.
ELIGIBILITY REQUIREMENTS
Suitability for Day Hospital:
  • Client requires intensive support to prevent inpatient admission.
  • Client has cognitive capacity to participate in psychoeducational treatment.
  • Client has primary psychiatric diagnosis and requires skill building.
  • Client has sufficient functional support in place (predictable housing, source of income, means of transportation).
  • Client is over age of 18 and willing to sign consent to treatment.
  • Client has a goal to reduce addictive behaviors. Behaviors do not pose active risk to Day Hospital community.
  • Client aware that program is voluntary and agrees to fully attend all parts of treatment for 4 weeks.
  • Client can attend virtual treatment (has private email, device with zoom capacity, phone number with voicemail)
  • LOCUS completed with a Level of Care Recommendation of 4 or higher.
Inclusion/Exclusion Criteria:
  • Community Treatment Orders (CTO): CTOs are accepted when DH is not managing the CTO and the patient is voluntarily attending DH and when the patient meets other DH inclusion criteria.
  • Attendance: Patients need to have medical, physical, functional/psychosocial supports, transportation, predictable housing and child care for the duration of the 4 week program, and be agreeable to and motivated to attend fully (please note that the patient’s housing situation does not need to be permanent, but must be predictably available for the 4 week program, and could include options such as a homeless shelter).
  • Cognitive capacity: Patients are required to have the cognitive capacity to engage in a psychoeducational treatment model.
  • Alcohol and recreational drug use: Patients will benefit more from the DH Program if they refrain from using alcohol and recreational substances for the duration of the program. If full cessation cannot be achieved then patients need to be able to reduce their intake so that they can engage fully in the activities of the program and develop new ways of coping with psychiatric symptoms. Recreational use of substances is NOT permitted during DH hours.
  • Risk: Patients must not pose an active safety risk to the DH community.
  • End point after discharge from DH: There will not need to be an identified AMH endpoint for referrals to DH. Instead, the DH will make recommendations on the most appropriate transition plan for the patient once they are nearing the end of their DH involvement.
    • Patients in active treatment at an Addiction and Mental Health Outpatient Clinic or PAS at the time of admission to DH will most likely return to that clinic following DH treatment (except in rare cases where both the DH and the Outpatient Clinic clinicians believe that discharge from the Outpatient Clinic would be more advantageous to the patient).
    • Patients on a waitlist for treatment at an Addiction and Mental Health Outpatient Clinic at the time of admission to DH will most likely return to his/her original placement on the Outpatient Clinic waitlist (unless an alternative is determined by the DH treatment team).
    • Patients referred to DH from inpatient, PES or UPCC who require ongoing treatment after the DH Program is completed will need to contact Access Mental Health. Access Mental Health will determine the most appropriate end point for the patient. If a patient is deemed at high risk for deterioration on discharge from the DH Program, then consideration for additional supports (e.g. Community Extension Team) could be considered.
    • If it is determined at the end of a patient’s DH stay that they require and meet criteria for an Outpatient Clinic, the referral date used for that transfer would be the date that the patient was initially referred to DH (so they do not lose potential wait time whist they attend the DH programming).
Suitability for Day Hospital:
  • Client requires intensive support to prevent inpatient admission.
  • Client has cognitive capacity to participate in psychoeducational treatment.
  • Client has primary psychiatric diagnosis and requires skill building.
  • Client has sufficient functional support in place (predictable housing, source of income, means of transportation).
  • Client is over age of 18 and willing to sign consent to treatment.
  • Client has a goal to reduce addictive behaviors. Behaviors do not pose active risk to Day Hospital community.
  • Client aware that program is voluntary and agrees to fully attend all parts of treatment for 4 weeks.
  • Client can attend virtual treatment (has private email, device with zoom capacity, phone number with voicemail)
  • LOCUS completed with a Level of Care Recommendation of 4 or higher.
Inclusion/Exclusion Criteria:
  • Community Treatment Orders (CTO): CTOs are accepted when DH is not managing the CTO and the patient is voluntarily attending DH and when the patient meets other DH inclusion criteria.
  • Attendance: Patients need to have medical, physical, functional/psychosocial supports, transportation, predictable housing and child care for the duration of the 4 week program, and be agreeable to and motivated to attend fully (please note that the patient’s housing situation does not need to be permanent, but must be predictably available for the 4 week program, and could include options such as a homeless shelter).
  • Cognitive capacity: Patients are required to have the cognitive capacity to engage in a psychoeducational treatment model.
  • Alcohol and recreational drug use: Patients will benefit more from the DH Program if they refrain from using alcohol and recreational substances for the duration of the program. If full cessation cannot be achieved then patients need to be able to reduce their intake so that they can engage fully in the activities of the program and develop new ways of coping with psychiatric symptoms. Recreational use of substances is NOT permitted during DH hours.
  • Risk: Patients must not pose an active safety risk to the DH community.
  • End point after discharge from DH: There will not need to be an identified AMH endpoint for referrals to DH. Instead, the DH will make recommendations on the most appropriate transition plan for the patient once they are nearing the end of their DH involvement.
    • Patients in active treatment at an Addiction and Mental Health Outpatient Clinic or PAS at the time of admission to DH will most likely return to that clinic following DH treatment (except in rare cases where both the DH and the Outpatient Clinic clinicians believe that discharge from the Outpatient Clinic would be more advantageous to the patient).
    • Patients on a waitlist for treatment at an Addiction and Mental Health Outpatient Clinic at the time of admission to DH will most likely return to his/her original placement on the Outpatient Clinic waitlist (unless an alternative is determined by the DH treatment team).
    • Patients referred to DH from inpatient, PES or UPCC who require ongoing treatment after the DH Program is completed will need to contact Access Mental Health. Access Mental Health will determine the most appropriate end point for the patient. If a patient is deemed at high risk for deterioration on discharge from the DH Program, then consideration for additional supports (e.g. Community Extension Team) could be considered.
    • If it is determined at the end of a patient’s DH stay that they require and meet criteria for an Outpatient Clinic, the referral date used for that transfer would be the date that the patient was initially referred to DH (so they do not lose potential wait time whist they attend the DH programming).
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
All four psychiatric day hospital programs offer one brochure to all referral sources to guide them through the referral process. All four day programs use one referral form. All referral sources must refer to the brochure used by all four day hospital programs as approved by leadership.
The DH Intake Coordinator will contact the referral source to indicate acceptance to the program, or offer suggestions for a more suitable program.
With regards to referrals from an Addiction and Mental Health inpatient unit, it is of significant benefit to patients if they can be referred as early as possible during their stay and that the referral NOT be left to the day of discharge from the inpatient unit. This enables the DH Intake Coordinator the opportunity to more specifically understand the patient’s treatment needs and to meet with the patient before their first day of treatment in the program.
Call the program for a referral form, complete the referral form and fax it to the service using the contact information in this profile.
All four psychiatric day hospital programs offer one brochure to all referral sources to guide them through the referral process. All four day programs use one referral form. All referral sources must refer to the brochure used by all four day hospital programs as approved by leadership.
The DH Intake Coordinator will contact the referral source to indicate acceptance to the program, or offer suggestions for a more suitable program.
With regards to referrals from an Addiction and Mental Health inpatient unit, it is of significant benefit to patients if they can be referred as early as possible during their stay and that the referral NOT be left to the day of discharge from the inpatient unit. This enables the DH Intake Coordinator the opportunity to more specifically understand the patient’s treatment needs and to meet with the patient before their first day of treatment in the program.
Call the program for a referral form, complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY PLC AMH DAY HOSPITAL in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY PLC AMH DAY HOSPITAL in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
Program Admission
The DH Program is designed to support the following patient population from within Calgary Zone:
  • Patients in Psychiatry Emergency Services (PES) who require a “step up” in care intensity and support who would otherwise require an inpatient admission.
    • Referrals to DH at South Health Campus (SHC) are initiated through PES during regular business hours; or through the Psychiatric Outreach Team (PORT) after hours; at all other adult acute care sites (Rockyview General Hospital, Peter Lougheed Hospital, Foothills Medical Centre), referrals to DH can be initiated through the Emergency Response Outreach team (ERO).
  • Patients on an Addiction and Mental Health inpatient unit at any acute care site who require a “step down” service who could be discharged earlier if they were supported by a DH Program.
  • Patients in Addiction and Mental Health Outpatient Clinics who are decompensating and require a “step up” in care, which if not provided, may lead to use of the Emergency Department/PES or inpatient services in the future. Psychiatric assessment is required as part of the referral to DH Program. Ideally the referring clinician will consult with the DH Intake Coordinator at the time of referral to ensure DH is the most appropriate service.
  • Patients from an Urgent Psychiatric Consultation Clinic (UPCC) or the Psychiatric Adult Service (PAS) at FMC.
Program Admission
The DH Program is designed to support the following patient population from within Calgary Zone:
  • Patients in Psychiatry Emergency Services (PES) who require a “step up” in care intensity and support who would otherwise require an inpatient admission.
    • Referrals to DH at South Health Campus (SHC) are initiated through PES during regular business hours; or through the Psychiatric Outreach Team (PORT) after hours; at all other adult acute care sites (Rockyview General Hospital, Peter Lougheed Hospital, Foothills Medical Centre), referrals to DH can be initiated through the Emergency Response Outreach team (ERO).
  • Patients on an Addiction and Mental Health inpatient unit at any acute care site who require a “step down” service who could be discharged earlier if they were supported by a DH Program.
  • Patients in Addiction and Mental Health Outpatient Clinics who are decompensating and require a “step up” in care, which if not provided, may lead to use of the Emergency Department/PES or inpatient services in the future. Psychiatric assessment is required as part of the referral to DH Program. Ideally the referring clinician will consult with the DH Intake Coordinator at the time of referral to ensure DH is the most appropriate service.
  • Patients from an Urgent Psychiatric Consultation Clinic (UPCC) or the Psychiatric Adult Service (PAS) at FMC.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 5 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 5 days.
  • Appointment outcome to referral source within 5 days.
 
PHONE
403-943-6240
FAX
403-219-3568
REFERRAL FAX
403-219-3568
REFERRAL FORM
Please call program for the Addiction and Mental Health Day Hospital referral form.
Please call program for the Addiction and Mental Health Day Hospital referral form.
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Coping skills training
Client Demographic Sheet (verify information with client before sending)
 
Current
List of Medications
 
Current
Most Recent Psychiatric Assessment
 
Within 6 months
+-
Initial psychiatric assessment
Client Demographic Sheet (verify information with client before sending)
 
Current
List of Medications
 
Current
Most Recent Psychiatric Assessment
 
Within 6 months
+-
Mental health disorder
Client Demographic Sheet (verify information with client before sending)
 
Current
List of Medications
 
Current
Most Recent Psychiatric Assessment
 
Within 6 months
+-
Mental health problem
Client Demographic Sheet (verify information with client before sending)
 
Current
List of Medications
 
Current
Most Recent Psychiatric Assessment
 
Within 6 months
+-
Mental health service
Client Demographic Sheet (verify information with client before sending)
 
Current
List of Medications
 
Current
Most Recent Psychiatric Assessment
 
Within 6 months
+-
Social skills training
Client Demographic Sheet (verify information with client before sending)
 
Current
List of Medications
 
Current
Most Recent Psychiatric Assessment
 
Within 6 months
+-
Stabilization
Client Demographic Sheet (verify information with client before sending)
 
Current
List of Medications
 
Current
Most Recent Psychiatric Assessment
 
Within 6 months
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Missed appointments can be discussed. If a client misses three of anything (sessions with case manager, psychiatrist or a group) the file is closed.
Missed appointments can be discussed. If a client misses three of anything (sessions with case manager, psychiatrist or a group) the file is closed.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
Description:
Parking is offered for a fee.  On major bus route, kiosk parking
   
 
ADDRESS
West Wing, Main Floor Room 1926
3500 26 Avenue NE
Calgary Alberta
T1Y 6J4
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Clinic Directions: Enter the PLC from the west entrance. Take a left at Second Cup coffee shop. Our office is the second door on the left past the coffee shop.

Peter Lougheed Centre is located at the intersection of 36 Street NE and 26 Avenue NE.
Clinic Directions: Enter the PLC from the west entrance. Take a left at Second Cup coffee shop. Our office is the second door on the left past the coffee shop.

Peter Lougheed Centre is located at the intersection of 36 Street NE and 26 Avenue NE.
 
PHONE
403-943-6240
 
PARKING INSTRUCTIONS
There is a visitor parking lot. You will need to purchase a ticket upon entering the west entrance. There is a parking kiosk at the west entrance.

Transit:C-train- Blue Line t (Route 202) to RUNDLE station,
Walk 1 block, north to 26 Ave to facility (5 minutes)
City transit - Calgary Transit Routes 34, 48 and 57 serve within 1 block of the facility
Route 19 and 32 lets passengers across the street on 26 Avenue NE.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
There is a visitor parking lot. You will need to purchase a ticket upon entering the west entrance. There is a parking kiosk at the west entrance.

Transit:C-train- Blue Line t (Route 202) to RUNDLE station,
Walk 1 block, north to 26 Ave to facility (5 minutes)
City transit - Calgary Transit Routes 34, 48 and 57 serve within 1 block of the facility
Route 19 and 32 lets passengers across the street on 26 Avenue NE.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

On major bus route and lifts on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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