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This healthcare service has 1 current healthcare service locations.
Urgent General Internal Medicine Clinic   at
Royal Alexandra Hospital
Specialty: General Internal Medicine
Connect Care Department: EDM RAH ATC UGIM
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
The UGIM clinic serves patients with newly diagnosed / ongoing medical conditions who require urgent appointments that would otherwise require emergent care or admission to hospital.Provides patients requiring an urgent appointment may include new diagnosis or unstable findings for:
  • diabetes
  • hypertension
  • infection
  • electrolyte abnormalities
  • hematologic abnormalities
  • respiratory issues
The UGIM clinic serves patients with newly diagnosed / ongoing medical conditions who require urgent appointments that would otherwise require emergent care or admission to hospital.Provides patients requiring an urgent appointment may include new diagnosis or unstable findings for:
  • diabetes
  • hypertension
  • infection
  • electrolyte abnormalities
  • hematologic abnormalities
  • respiratory issues
ELIGIBILITY REQUIREMENTS
The UGIM clinic serves patients with newly diagnosed / ongoing medical conditions who require urgent appointments that would otherwise require emergent care or admission to hospital.

Patients requiring an urgent appointment may include new diagnosis or unstable findings for:
  • diabetes
  • hypertension
  • infection
  • electrolyte abnormalities
  • hematologic abnormalities
  • respiratory issues
The UGIM clinic serves patients with newly diagnosed / ongoing medical conditions who require urgent appointments that would otherwise require emergent care or admission to hospital.

Patients requiring an urgent appointment may include new diagnosis or unstable findings for:
  • diabetes
  • hypertension
  • infection
  • electrolyte abnormalities
  • hematologic abnormalities
  • respiratory issues
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals are ONLY accepted from the following areas: Emergency Depts - RAH, North East Health Centre and Strathcona Community hospital, and Internal referrals from RAH - Outpatient IV clinic and GIM wards.
Complete the referral form and fax it to the service using the contact information in this profile.
Referrals are ONLY accepted from the following areas: Emergency Depts - RAH, North East Health Centre and Strathcona Community hospital, and Internal referrals from RAH - Outpatient IV clinic and GIM wards.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to General Internal Medicine, type EDM RAH ATC UGIM in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to General Internal Medicine, type EDM RAH ATC UGIM in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
Referrals will be triaged by the GIM physician on call that week and an appointment will be provided in the RAH - Outpatient dept within 2-7 days. Clerical and Nursing support is provided in dept.
Referrals will be triaged by the GIM physician on call that week and an appointment will be provided in the RAH - Outpatient dept within 2-7 days. Clerical and Nursing support is provided in dept.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-735-4450 (Outpatient Dept)
FAX
780-735-5818
REFERRAL PHONE
780-735-4450
REFERRAL FAX
780-735-5818
REFERRAL FORM
The referral form has been circulated to the relevant departments.

Referrals will be triaged by the GIM physician on call that week and an appointment will be provided in the RAH - Outpatient dept within 2-7 days. Clerical and Nursing support is provided in dept.
The referral form has been circulated to the relevant departments.

Referrals will be triaged by the GIM physician on call that week and an appointment will be provided in the RAH - Outpatient dept within 2-7 days. Clerical and Nursing support is provided in dept.
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Cardiac feature
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Disorder due to infection
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Electrolyte regulation
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Hematologic
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Respiratory finding
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please give as much notice as possible when cancelling appointments. Please call 780 735-4450 to cancel.  If more than 3 cancelled appointments; a new referral is required.
Please give as much notice as possible when cancelling appointments. Please call 780 735-4450 to cancel.  If more than 3 cancelled appointments; a new referral is required.
 
HOURS OF OPERATION
Monday: 12:30 pm - 4:00 pm
Tuesday:
Wednesday:
Thursday: 8:00 am - 12:00 pm
Friday:
   
 
ADDRESS
Active Treatment Centre (ATC) Basement B410
10240 Kingsway NW
Edmonton Alberta
T5H 3V9
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
The UGIM clinic is located at the Royal Alexandra Hospital, in the Active Treatment Centre (ATC) in the Outpatient Dept B410 (basement area).

Royal Alexandra is located in Edmonton's inner-city. Just off of Kingsway NW and 101 St NW.Bus stop 111 Ave, 106 St NW
LRT station; Kingsway
The UGIM clinic is located at the Royal Alexandra Hospital, in the Active Treatment Centre (ATC) in the Outpatient Dept B410 (basement area).

Royal Alexandra is located in Edmonton's inner-city. Just off of Kingsway NW and 101 St NW.Bus stop 111 Ave, 106 St NW
LRT station; Kingsway
 
PHONE
780-735-4450 (Outpatient Dept)
 
PARKING INSTRUCTIONS
Parking is located around the campus including the closest entrance located off of Kingsway Ave.  Use the lower / basement parking area.  Parking is pay only.  Pay for your parking when you enter the hosptial building at the pay station.  You can do this using a credit card and by registering your license plate.
Parking is located around the campus including the closest entrance located off of Kingsway Ave.  Use the lower / basement parking area.  Parking is pay only.  Pay for your parking when you enter the hosptial building at the pay station.  You can do this using a credit card and by registering your license plate.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are not available at this time.
Virtual appointments are not available at this time.
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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V6.5