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This healthcare service has 1 current healthcare service locations.
Pediatric Gender Services Clinic   at
Alberta Children's Hospital
Specialty: Pediatric Endocrinology
Connect Care Department: CGY ACH GENDER SERVICES
Estimated time to routine appointment: Within 12 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
This service offers assessment, support and treatment for children, youth and families who are experiencing challenges related to gender identity.A multi-disciplinary team that offers an affirming approach to gender identity and care for patients 5-18 years.
This service offers assessment, support and treatment for children, youth and families who are experiencing challenges related to gender identity.A multi-disciplinary team that offers an affirming approach to gender identity and care for patients 5-18 years.
ELIGIBILITY REQUIREMENTS
Patients 5 - 18 years of age.
Patients 5 - 18 years of age.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile
Complete the referral form and fax it to the service using the contact information in this profile
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Pediatric Endocrinology, type CGY ACH GENDER SERVICES in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Pediatric Endocrinology, type CGY ACH GENDER SERVICES in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS
"Metta" means loving kindness or unconditional love and acceptance.

Our team consists of a booking clerk, clinical resource nurses, a nurse, a family therapist, two pediatric endocrinologists, two adolescent medicine physicians, two child and adolescent psychiatrists and an adult psychiatrist.  
  
What to expect in our clinic:
  • First contact with the clinic may include an intake phone call with a family therapist to determine goals and a plan of care
  • An assessment by a member of the mental health team to get to know the patient and provide an assessment for gender dysphoria, general mental health status and readiness for medical transition if indicated
  • Follow-up assessment(s) by members of the medical team for physical assessment and possible initiation of medical interventions such as as hormone therapy (blockers or cross hormones) and/or surgery
  • Individual or family therapy is available as required
  • Ongoing follow-up and support with all our disciplines is provided as required
"Metta" means loving kindness or unconditional love and acceptance.

Our team consists of a booking clerk, clinical resource nurses, a nurse, a family therapist, two pediatric endocrinologists, two adolescent medicine physicians, two child and adolescent psychiatrists and an adult psychiatrist.  
  
What to expect in our clinic:
  • First contact with the clinic may include an intake phone call with a family therapist to determine goals and a plan of care
  • An assessment by a member of the mental health team to get to know the patient and provide an assessment for gender dysphoria, general mental health status and readiness for medical transition if indicated
  • Follow-up assessment(s) by members of the medical team for physical assessment and possible initiation of medical interventions such as as hormone therapy (blockers or cross hormones) and/or surgery
  • Individual or family therapy is available as required
  • Ongoing follow-up and support with all our disciplines is provided as required
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-955-7381
FAX
403-476-4742
REFERRAL FORM
Please direct referrals to the clinic and NOT to individual physicians.
Referral to individual physicians delays the referral process. 

Non-Connect Care Users

Complete the linked referral form and send it to us via our contact information in this ARD clinic profile: Referral Form

Connect Care Users
Use “outgoing” referral on the Ambulatory Referral Order in Connect Care.
Please direct referrals to the clinic and NOT to individual physicians.
Referral to individual physicians delays the referral process. 

Non-Connect Care Users

Complete the linked referral form and send it to us via our contact information in this ARD clinic profile: Referral Form

Connect Care Users
Use “outgoing” referral on the Ambulatory Referral Order in Connect Care.
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Gender dysphoria
Medication List
 
Current

Is family aware of gender identity question?
 
Current

Is family aware of this gender identity referral?
 
Current

Identified gender
 
Current

Sex assigned at birth?
 
Current

Tanner Stage of Pubertal Development, if known
 
Current

Breast budding?
 
If applicable

Has menstruation started? If yes, when/age?
 
If applicable

Facial hair growth?
 
If applicable

Voice deepening?
 
If applicable

Any signs of emotional distress regarding gender?
 
If applicable

Any other relevant documentation to support this referral
 
If applicable

Gender dysphoria in childhood
Medication List
 
Current

Is family aware of gender identify question?
 
Current

Is family aware of this gender identify referral?
 
Current

Identified gender
 
Current

Sex assigned at birth?
 
Current

Tanner Stage of Pubertal Development, if known
 
Current

Breast budding?
 
If applicable

Has menstruation started? If yes, when/age?
 
If applicable

Facial hair growth?
 
If applicable

Voice deepening?
 
If applicable

Any signs of emotional distress regarding gender?
 
If applicable

Any other relevant documentation to support this referral
 
Current. If applicable

Transgender identity
Medication List
 
Current

Is family aware of gender identify question?
 
Current

Is family aware of this gender identify referral?
 
Current

Identified gender
 
Current

Sex assigned at birth?
 
Current

Tanner Stage of Pubertal Development, if known
 
Current

Breast budding?
 
If applicable

Has menstruation started? If yes, when/age?
 
If applicable

Facial hair growth?
 
If applicable

Voice deepening?
 
If applicable

Any signs of emotional distress regarding gender?
 
If applicable

Any other relevant documentation to support this referral
 
Current. If applicable
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Two consecutive missed appointments with any team member may result in the need for a new referral.
Two consecutive missed appointments with any team member may result in the need for a new referral.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
3rd Floor GI Clinic Reception
28 Oki Drive NW
Calgary Alberta
T3B 6A8
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Located on the corner of 24 Avenue NW and West Campus Drive NW
Located on the corner of 24 Avenue NW and West Campus Drive NW
 
PHONE
403-955-7381
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5