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This healthcare service has 1 current healthcare service locations.
All Locations for Service ▼
Operational Stress Injury Clinic   at
Northgate Centre
Specialty: Addiction and Mental Health
Connect Care Department: EDM NC AMH OSI CLINIC
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Offers specialized operational stress injury specific mental health services for veterans, Canadian Forces members, RCMP members, and their families.Assesses and treats service-related mental health problems caused by shock or stress for veterans, Canadian Forces members, RCMP members, and their families. Services include:
  • comprehensive assessment and psychological therapy
  • medication management
  • counselling (one-to-one)
  • group therapy
This service helps people who have:
  • post-traumatic stress disorder
  • depression and other mood or anxiety disorders
  • substance abuse problems
  • issues with sleep
  • anger, social issues, or workplace problems
  • chronic pain
Offers specialized operational stress injury specific mental health services for veterans, Canadian Forces members, RCMP members, and their families.Assesses and treats service-related mental health problems caused by shock or stress for veterans, Canadian Forces members, RCMP members, and their families. Services include:
  • comprehensive assessment and psychological therapy
  • medication management
  • counselling (one-to-one)
  • group therapy
This service helps people who have:
  • post-traumatic stress disorder
  • depression and other mood or anxiety disorders
  • substance abuse problems
  • issues with sleep
  • anger, social issues, or workplace problems
  • chronic pain
ELIGIBILITY REQUIREMENTS
For veterans, Canadian Forces members, RCMP members and their families.
For veterans, Canadian Forces members, RCMP members and their families.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Veterans: Need to be referred by Veterans Affairs Canada. Call 1-866-522-2122, and ask to speak to an area counsellor.
RCMP and Canadian Forces: Need to be referred by their Senior Area Medical Officer (SAMO) or Benefits Program Officer (BPO). Referrals for serving RCMP members can be obtained through their organization's Divisional Health Services.
Veterans: Need to be referred by Veterans Affairs Canada. Call 1-866-522-2122, and ask to speak to an area counsellor.
RCMP and Canadian Forces: Need to be referred by their Senior Area Medical Officer (SAMO) or Benefits Program Officer (BPO). Referrals for serving RCMP members can be obtained through their organization's Divisional Health Services.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM NC AMH OSI CLINIC in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM NC AMH OSI CLINIC in the “To Department” section and complete order. 
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
CLICK + TO VIEW REFERRAL GUIDELINES
Emergent Reason for Referral
Additional Details
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Anxiety disorder

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Depressive disorder

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Mood disorder

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Posttraumatic stress disorder

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Substance abuse
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Some Tuesday evening appointments available
   
 
ADDRESS
1058 Northgate Centre
9499 137 Avenue
Edmonton Alberta
T5E 5R8
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Main Floor #1058 Northgate Centre at Entrance D
Main Floor #1058 Northgate Centre at Entrance D
 
PHONE
780-342-2792
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments available via Connect Care and Zoom.
Virtual appointments available via Connect Care and Zoom.
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5