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This healthcare service has 1 current healthcare service locations.
Gender Program, The   at
University of Alberta Hospital
Specialty: Addiction and Mental Health
Connect Care Department: EDM UAH WMC AMH GENDER PROG
Estimated time to routine appointment: Greater than 18 months
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
The Gender Program provides comprehensive support for individuals of all ages who experience a misalignment between their assigned sex at birth and their lived gender identity.The service is an innovative program which offers a multidisciplinary approach to the diagnosis and management of Gender Dysphoria. It provides comprehensive assessments and facilitates gender-affirming interventions to help individuals lead full, comfortable lives.

This service offers:

Psychiatry: Our psychiatry team provides short term support and assessments tailored to the unique needs of individuals experiencing Gender Dysphoria.

Endocrinology: Our endocrinologists specialize in managing hormone therapies essential for gender-affirming treatments. They ensure appropriate hormone levels and monitor for any side effects or complications, adjusting treatments as necessary to achieve desired outcomes safelyPlease note at this time we cannot offer continuation of hormone therapy that has already been initiated in the community.

Pediatric and Adolescent Medicine: This branch of our service focuses on the medical care of children and teenagers with Gender Incongruence. Specialists in Pediatric and Adolescent Medicine provide age-appropriate assessments, treatments, and support, addressing both developmental and medical needs.

Nursing Support: Our nursing staff offers support, including administering medications, monitoring patient progress, and providing education about treatment plans.

Dietitian Support: Our dietitian offers personalized nutritional guidance to support overall health and wellness throughout the gender-affirming treatment process, ensuring that dietary needs are met during this transformative period.

We acknowledge that extended wait times can be challenging and inconvenient. Nevertheless, we would like to offer you some resources that can be beneficial to you while you navigate through your wait.
The Gender Program provides comprehensive support for individuals of all ages who experience a misalignment between their assigned sex at birth and their lived gender identity.The service is an innovative program which offers a multidisciplinary approach to the diagnosis and management of Gender Dysphoria. It provides comprehensive assessments and facilitates gender-affirming interventions to help individuals lead full, comfortable lives.

This service offers:

Psychiatry: Our psychiatry team provides short term support and assessments tailored to the unique needs of individuals experiencing Gender Dysphoria.

Endocrinology: Our endocrinologists specialize in managing hormone therapies essential for gender-affirming treatments. They ensure appropriate hormone levels and monitor for any side effects or complications, adjusting treatments as necessary to achieve desired outcomes safelyPlease note at this time we cannot offer continuation of hormone therapy that has already been initiated in the community.

Pediatric and Adolescent Medicine: This branch of our service focuses on the medical care of children and teenagers with Gender Incongruence. Specialists in Pediatric and Adolescent Medicine provide age-appropriate assessments, treatments, and support, addressing both developmental and medical needs.

Nursing Support: Our nursing staff offers support, including administering medications, monitoring patient progress, and providing education about treatment plans.

Dietitian Support: Our dietitian offers personalized nutritional guidance to support overall health and wellness throughout the gender-affirming treatment process, ensuring that dietary needs are met during this transformative period.

We acknowledge that extended wait times can be challenging and inconvenient. Nevertheless, we would like to offer you some resources that can be beneficial to you while you navigate through your wait.
ELIGIBILITY REQUIREMENTS
The program helps persons across the age spectrum who feel that their assigned sex at birth is misaligned with their lived gender (transgender and nonbinary individuals). For youth 15 and under, at this time Gender Program will only be accepting semi-urgent referrals for youth who are actively going through pubertal changes and would like to consider pubertal suppression as an option.
The Gender Program accepts patients of all ages and tailors care to their age and needs. Referrals are accepted from all physicians, nurse practitioners, psychologists, social workers and others with a PRACID. The Gender Program offers specialty gender affirming care and does not replace the role of primary care in this patient’s health. If you have questions about providing care for your patient you are welcome to contact us for resources, for example we recommend Trans Health Guide
The program helps persons across the age spectrum who feel that their assigned sex at birth is misaligned with their lived gender (transgender and nonbinary individuals). For youth 15 and under, at this time Gender Program will only be accepting semi-urgent referrals for youth who are actively going through pubertal changes and would like to consider pubertal suppression as an option.
The Gender Program accepts patients of all ages and tailors care to their age and needs. Referrals are accepted from all physicians, nurse practitioners, psychologists, social workers and others with a PRACID. The Gender Program offers specialty gender affirming care and does not replace the role of primary care in this patient’s health. If you have questions about providing care for your patient you are welcome to contact us for resources, for example we recommend Trans Health Guide
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Please request a Referral form by emailing genderprogram@ahs.ca and include as much of the following information as possible. This information helps us triage referrals to appropriate providers within The Gender Program.
Patient’s preferred name and pronouns:
Sex assigned at birth? (Male, female or intersex?)
Current Gender Identity? (transgender man/masculine, transgender woman/feminine, nonbinary, gender questioning, other identity label?)
Current transition/timeline: when did this patient realize that their gender assigned at birth did not match their gender identity? (how long ago?)
Have they socially transitioned and when? (have they disclosed gender identity to those around them? Have they changed their name and pronouns? Have they made changes to their appearance/gender expression? Do they wear gender affirming gear like binder, packer, wig, breast forms? Have there been barriers or challenges to their transition, for example negative reactions from family or workplace?)
Reasons for referral: does this patient want to start hormone therapy or need ongoing monitoring of hormone therapy previously initiated?
Is the patient seeking gender affirming surgery? Have they already had surgery?
Other goals?
Are you referring a gender diverse child/youth seeking information or puberty blocker? If yes, have they experienced any pubertal changes? If so, what changes have been documented/self-reported? (breast budding, pubic hair, or menses for female bodies individuals or testicular enlargement or pubic hair for male bodied individuals) 
Please include past relevant medical history, mental health history, substance use, and previous admissions for mental health reasons
Please request a Referral form by emailing genderprogram@ahs.ca and include as much of the following information as possible. This information helps us triage referrals to appropriate providers within The Gender Program.
Patient’s preferred name and pronouns:
Sex assigned at birth? (Male, female or intersex?)
Current Gender Identity? (transgender man/masculine, transgender woman/feminine, nonbinary, gender questioning, other identity label?)
Current transition/timeline: when did this patient realize that their gender assigned at birth did not match their gender identity? (how long ago?)
Have they socially transitioned and when? (have they disclosed gender identity to those around them? Have they changed their name and pronouns? Have they made changes to their appearance/gender expression? Do they wear gender affirming gear like binder, packer, wig, breast forms? Have there been barriers or challenges to their transition, for example negative reactions from family or workplace?)
Reasons for referral: does this patient want to start hormone therapy or need ongoing monitoring of hormone therapy previously initiated?
Is the patient seeking gender affirming surgery? Have they already had surgery?
Other goals?
Are you referring a gender diverse child/youth seeking information or puberty blocker? If yes, have they experienced any pubertal changes? If so, what changes have been documented/self-reported? (breast budding, pubic hair, or menses for female bodies individuals or testicular enlargement or pubic hair for male bodied individuals) 
Please include past relevant medical history, mental health history, substance use, and previous admissions for mental health reasons
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM UAH WMC AMH GENDER PROG in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM UAH WMC AMH GENDER PROG in the “To Department” section and complete order. 
COMMUNICATION PROCESS
  • Referral receipt to referring source within 3 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 1 days.
  • Appointment outcome to referral source within 10 days.
 
PHONE
780-407-6693
FAX
780-407-7767
REFERRAL PHONE
780-407-6693
REFERRAL FAX
780-407-7767
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Gender dysphoria
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 3:00 pm
Tuesday: 8:00 am - 3:00 pm
Wednesday: 8:00 am - 3:00 pm
Thursday: 8:00 am - 3:00 pm
Friday: 8:00 am - 3:00 pm
   
 
ADDRESS
Suite WMC 1E1
8440 112 Street NW
Edmonton Alberta
T6G 2B7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
University of Alberta Hospital is located between 83rd and  87th Avenue and between 112th Street an 114th Street in NW Edmonton.  Bus stops at both 112 St and 114 St
LRT Health Sciences station is located west across 114 St.
University of Alberta Hospital is located between 83rd and  87th Avenue and between 112th Street an 114th Street in NW Edmonton.  Bus stops at both 112 St and 114 St
LRT Health Sciences station is located west across 114 St.
 
PHONE
780-407-6693
 
PARKING INSTRUCTIONS
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.
Pay by Plate machines accept Canadian coins or credit card (Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies.
Machines provide no change.Pay on Foot machines accept Canadian coins and bills, or credit card (Visa, MasterCard, American Express). These machines will provide change.
Parking Office accepts payment by cash, credit card, debit or cheque.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.
Pay by Plate machines accept Canadian coins or credit card (Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies.
Machines provide no change.Pay on Foot machines accept Canadian coins and bills, or credit card (Visa, MasterCard, American Express). These machines will provide change.
Parking Office accepts payment by cash, credit card, debit or cheque.
 
EMAIL
Gender.Program@recoveryalberta.ca
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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