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This healthcare service has 2 current healthcare service locations.
ENT Outpatient Clinic   at
Grey Nuns Community Hospital
Specialty: Otolaryngology
Connect Care Department: EDM GNH ENT OP
Estimated time to routine appointment: Not Available
Covenant Health
SERVICE DESCRIPTION
Offers assessment and treatment for adults with a variety of ear, nose and throat problems.This clinic offers pre-operative consultations, assessment of urgent cases, post-operative follow up and minor procedures within Otolaryngology subspecialties.
Offers assessment and treatment for adults with a variety of ear, nose and throat problems.This clinic offers pre-operative consultations, assessment of urgent cases, post-operative follow up and minor procedures within Otolaryngology subspecialties.
ELIGIBILITY REQUIREMENTS
Determined by the individual ENT specialists.
Determined by the individual ENT specialists.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Please send all referalls directly to the office of the ENT specialists who are linked to this clinic.
Complete the referral form and fax it to the service using the contact information in this profile.
The phone number listed is only for the day of the appointment if you need assistance directly from the ENT Clinic. Please do not call this number to book appoints or send a referral.
Please send all referalls directly to the office of the ENT specialists who are linked to this clinic.
Complete the referral form and fax it to the service using the contact information in this profile.
The phone number listed is only for the day of the appointment if you need assistance directly from the ENT Clinic. Please do not call this number to book appoints or send a referral.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Otolaryngology, type EDM GNH ENT OP in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Otolaryngology, type EDM GNH ENT OP in the “To Department” section and complete order. 
 
PHONE
780-735-7399
FAX
780-735-7887
REFERRAL FORM
Please use the Alberta Connect Care Referral Order Form.

Referral Form

Please use the Alberta Connect Care Referral Order Form.

Referral Form

CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
ENT - Ear, nose and throat examination
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Ear, nose and throat examination
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Ear/nose/throat symptom
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Patient referral
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Patient referral
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
Emergent Reason for Referral
Additional Details
+-
Patient referral
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Determined by each ENT specialists office.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
Determined by each ENT specialists office.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday:
Thursday:
Friday: 8:00 am - 4:15 pm
   
 
ADDRESS
1100 Youville Drive NW
Edmonton Alberta
T6L 5X8
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
ENT Outpatient Clinic is located on the first floor of the Grey Nuns Hospital, across from the admitting department at the main entrance to the hospital.
ENT Outpatient Clinic is located on the first floor of the Grey Nuns Hospital, across from the admitting department at the main entrance to the hospital.
 
PHONE
780-735-7399
 
PARKING INSTRUCTIONS

Metered parking is available south of the hospital a short distance from the hospital front door. Rates follow Alberta Health Services guidelines.

Metered parking is available south of the hospital a short distance from the hospital front door. Rates follow Alberta Health Services guidelines.

 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5