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This healthcare service has 2 current healthcare service locations.
Endocrinology Clinic   at
Kaye Edmonton Clinic
Specialty: Endocrinology
Connect Care Department: EDM UAH KEC ENDOCRINOLOGY
Estimated time to routine appointment: Not Available
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Provides care for people who have Endocrin issues.Consultation services provided by referral only.
Provides care for people who have Endocrin issues.Consultation services provided by referral only.
ELIGIBILITY REQUIREMENTS
Patients who could benefit from seeing an endocrinologist.
Patients who could benefit from seeing an endocrinologist.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Call the service for a referral form.  Complete the referral form and fax it to the service using the contact information in this profile.
If urgent, call the on-call Endocrinologist.
Diabetes Referral are referred through the Edmonton Zone Diabetes Program 780-407-8291.
Call the service for a referral form.  Complete the referral form and fax it to the service using the contact information in this profile.
If urgent, call the on-call Endocrinologist.
Diabetes Referral are referred through the Edmonton Zone Diabetes Program 780-407-8291.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Endocrinology, type EDM UAH KEC ENDOCRINOLOGY in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Endocrinology, type EDM UAH KEC ENDOCRINOLOGY in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
  1. Obesity without specific endocrine cause Refer to Weight Wise, Click here for more information.
  2. Unspecified chronic fatigue, chronic pain without identified endocrine cause.
  3. Thyroid cancer please refer to Cross Cancer Institute Thyroid Clinic.
  4. Secondary hyperparathyroidism due to vitamin D deficiency.
  5. Diabetes referrals are referred through the Edmonton Zone Diabetes Program. Click here  
  1. Obesity without specific endocrine cause Refer to Weight Wise, Click here for more information.
  2. Unspecified chronic fatigue, chronic pain without identified endocrine cause.
  3. Thyroid cancer please refer to Cross Cancer Institute Thyroid Clinic.
  4. Secondary hyperparathyroidism due to vitamin D deficiency.
  5. Diabetes referrals are referred through the Edmonton Zone Diabetes Program. Click here  
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Acromegaly
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Serum IGF-1
 
Within 3 months

Adrenal insufficiency
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

AM Cortisol (Serum)
 
Within 3 months

Creatinine measurement, serum
 
Within 3 months

Electrolytes measurement, serum
 
Within 3 months
Red flags: 
  • Hypotension
  • Abdominal Pain
  •  N & V
  • Decreased LOC
If any of these symptoms, please label referral as urgent AND call Specialist Link

Adrenal mass
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

24 hour urine Cortisol
 
Within 3 months

24 hr urine metanephrines or plasma free metanephrines
 
Within 3 months

<4 cm
 
Within 3 months

BP History
 
Within 3 months

Radiology report (US, CT or MRI)
 
Within 3 months

Serum electrolytes
 
Within 3 months

Amenorrhea
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Estradiol
 
Within 3 months

LH
 
Within 3 months

Pituitary follicle stimulating hormone
 
Within 3 months

Pregnancy test
 
Within 1 month

Prolactin
 
Within 3 months

Random Testosterone
 
Within 3 months

Thyroid stimulating hormone
 
Within 3 months
Helpful Investigations:
  • TSH
  • Prolactin
  • FSH
  • LH
  • Estradiol
  • Free Androgen Index
  • Progresterone Challenge

Cushing's syndrome
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

24 hr urine for cortisol and Cr
 
Within 6 months
Helpful Investigations:
  • BP
  • Lipid profile
  • HgbA1c
  • Serum Cr

Galactorrhea
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Prolactin
 
Within 1 month

TSH
 
Within 1 month

Gender dysphoria
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Confirmed by qualified Mental Health Professional with ongoing support
 
Within 3 months

Gestational diabetes mellitus
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

See diabetes in pregnancy profile for specific referral guidelines
 
N/A

Goiter
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

US scan of thyroid
 
Within 1 month
Helpful investigation:
  • TSH

Gynecomastia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

AM Testosterone
 
Within 1 month

Hirsutism
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Free androgen index
 
If available/helpful

Serum electrolytes
 
If available/helpful

Hyperaldosteronism
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Creatinine
 
Within 3 months

Serum electrolytes
 
Within 3 months

Hypercalcemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Calcium
 
Within 1 month
If serum calcium >3.5mmol/L, please direct referral to ER

Red Flag
  • Polyuria, polydipsia, confusion, severe constipation, kidney stones
If any of above present, please refer as URGENT and call Specialist LINK

Helpful Investigations
  • PTH
  • Phosphate
  • Albumin
  • Bone Density 
  • Renal Ultrasound history of kidney stones

Hyperlipidemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

ALT, CK and Alk Phos
 
Within 3 months

Fasting blood glucose
 
Within 3 months

Lipid Profiles (recent and past)
 
Within 3 months

Thyroid stimulating hormone (TSH)
 
Within 3 months

Urinalysis
 
Within 3 months

Hyperprolactinemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Aldosterone / Renin Ratio
 
Within 3 months

Prolactin
 
Within 3 months

Thyroid stimulating hormone (TSH)
 
Within 3 months

Hypertension
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

If suspected Endocrine cause
 
Within 6 months
Helpful Investigations if suspect Endocrine cause:
  • Electrolyte Panel
  • Creatinine
  • Serum Aldosterone to Renin Ratio
  • 24 hr urine Metanephrines

Hyperthyroidism
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Free thyroxin
 
Within 1 month

Thyroid stimulating hormone
 
Within 1 month
IF any of the following symptoms, include details in medical history:
  • weight loss
  • tremor
  • palpitations
  • muscle weakness
  • shortness of breath
IF Nodule felt clinically:
  • Thyroid Ultrasound

Hypertriglyceridemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Lipid Profile
 
Within 1 month
Helpful Investigations: 
  • TSH
  • ALT
  • Lipase
  • HgBA1c

Hypoglycemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months
Helpful Investigations: 
  • ALT
  • AST
  • Creatinine

Hypogonadism
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

AM testosterone / SHBG
 
Within 3 months

LH
 
Within 3 months

Pituitary follicle stimulating hormone
 
Within 3 months

Prolactin
 
Within 3 months

Hypopituitarism
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Describe issue/concern
 
As relevant
MRI OR CT SCAN demonstrating adrenal nodule must accompany referral

Helpful investigations:
  • Serum Electrolytes/Serum Creatinine
  • 24 hr urine for metanephrine/normetanephrines/Creatinine
  • IF pt appears Cushingoid: 24 hr urine for Cortisol and Creatinine
  • IF excessive hirutism: serum DHEAS and free androgen index for women only
  • IF HTN: serum aldosterone to renin ratio

Neuroendocrinologist
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Disorders
 
Within 3 months

Nodular adrenal cortex
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Computerized axial tomography
 
Within 1 month

Magnetic resonance imaging
 
Within 1 month

Osteoporosis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Albumin
 
Within 3 months

Alk Phos
 
Within 3 months

Bone Density
 
Within 3 months

PA & lateral, T&L, spine xrays
 
Within 3 months

Phosphate
 
Within 3 months

R/O compression fracture
 
Within 3 months

Serum calcium
 
Within 3 months

Pituitary dependent hypercortisolism
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

24 hr urine free cortisol
 
Within 3 months

Pituitary mass
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

MRI or CT scan of pituitary lesion
 
Within 12 months
Helpful investigations:
  • Prolactin
  • IGF-1
  • Free T4
  • AM cortisol (if >1 cm)
Red Flags
  • Hypotension, abdominal pain, nausea, vomiting, decreased level of consciousness
If any of these symptoms, please refer as URGENT and call Specialist LINK

Pituitary tumor
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

AM Cortisol (before 0900 serum)
 
Within 3 months

FEMALE - FHS, Estradiol
 
Within 3 months

IGF 1 - Insulin like growth factor 1
 
Within 3 months

MALE - AM TEST, SHBG, LH
 
Within 3 months

Pituitary Imaging Report (MRI preferable)
 
Within 3 months

Prolactin
 
Within 3 months

T4 free measurement
 
Within 3 months

Thyroid stimulating hormone (TSH)
 
Within 3 months

Thyroid dysfunction
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Thyroid stimulating hormone (TSH) - progressive test
 
Within 3 months

Thyroid nodule
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

US scan of thyroid
 
Within 1 month
Helpful investigations:
  • TSH
  • Thyroid scan if TSH <0.2

Type 1 diabetes mellitus
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Bicarbonate
 
Within 1 month

Electrolytes measurement
 
Within 1 month

Glycosylated hemoglobin A
 
Within 1 month

Serum Ketones
 
Within 1 month
Helpful investigations:
  • Lipid Profile (<1year)
  • Urine Microalbumin to Creatine Ratio
  • Creatinine
  • CBC
  • ALT

Type 2 diabetes mellitus
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Glycosylated hemoglobin A
 
Within 1 month
Helpful investigations:
  • Lipid Profile (<1year)
  • Urine Microalbumin to Creatine Ratio
  • Creatine
  • CBC
  • ALT

Unexplained infertility
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Specific Reason for Referral and Endocrine question to be answered
 
Within 1 month

Surgical History
 
Within 12 months

Describe issue/concern
 
As relevant
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Adrenal insufficiency
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

AM Cortisol, serum
 
Within 3 months

Creatinine measurement, serum
 
Within 3 months

Electrolytes measurement, serum
 
Within 3 months
Red flags: 
  • Hypotension
  • Abdominal pain
  • Nausea
  • Vomiting
  • Decreased level of consciousness
If any of above present, please label referral as urgent and call Specialist LINK.

Adrenal mass
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

24 hour urine cortisol
 
Within 1 month

24 hour urine metanephrines or plasma free metanephrines
 
Within 1 month

>4 cm
 
Within 1 month

BP History
 
Within 1 month

Electrolytes measurement, serum
 
Within 1 month

Radiology report (US, CT or MRI)
 
Within 1 month

Endocrine, nutritional and metabolic disease complicating pregnancy, childbirth and puerperium
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

History
 
Within 1 month

Hypercalcemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

>3 mmol/l
 
Within 1 month

Creatinine
 
Within 1 month

Parathyroid hormone measurement
 
Within 1 month

Phosphate, Albumin, Magnesium
 
Within 1 month

Serum calcium levels
 
Within 1 month
Red flags: 
  • Hypotension
  • Abdominal pain
  • Nausea
  • Vomiting
  • Decreased level of consciousness
If any of above present, please label referral as urgent and call Specialist LINK.

Hypertriglyceridemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

>15 mmol/l
 
Within 1 month

ALT, CK and Alk Phos
 
Within 1 month

Fasting Glucose
 
Within 1 month

Lipid profiles (recent and past)
 
Within 3 months

Thyroid stimulating hormone (TSH)
 
Within 1 month

Urinalysis
 
Within 1 month

Hypoglycemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

A1C
 
Within 1 month

ALT
 
Within 1 month

AM cortisol
 
Within 1 month

Creatinine
 
Within 1 month

Fasting insulin and C-peptide
 
Within 1 month

Lab Glucose <3.5 mmol/l
 
Within 1 month

Hypothyroidism
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

New diagnosis and Symptomatic
 
Within 1 month

T4 - Free thyroxine
 
Within 1 month

TSH receptor Ab
 
Within 1 month

Thyroid stimulating hormone (TSH)
 
Within 1 month

Pheochromocytoma
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

24 hour urine metanephrines or plasma free metanephrines
 
Within 1 month

Pituitary mass
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

MRI or CT scan of pituitary lesion
 
Within 12 months
Red flags: 
  • Hypotension
  • Abdominal pain
  • Nausea
  • Vomiting
  • Decreased level of consciousness
If any of above present, please label referral as urgent and call Specialist LINK.

Pituitary tumor
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

AM Cortisol (before 0900 serum)
 
Within 1 month

FEMALE - FSH, Estradiol
 
Within 1 month

IGF 1 - Insulin like growth factor 1
 
Within 1 month

MALE - AM test, SHBG, LH
 
Within 1 month

Pituitary Imaging Report (MRI preferable)
 
Within 1 month

Pituitary hypofunction
 
Within 1 month

Prolactin
 
Within 1 month

T4 - Free thyroxine
 
Within 1 month

Thyroid stimulating hormone (TSH)
 
Within 1 month

Thyroid nodule
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

>3 cm or family history of thyroid cancer or cervical lymphoadenopathy
 
Within 1 month

Microcalcification on Thyroid US
 
Within 1 month

Thyroid stimulating hormone (TSH)
 
Within 1 month
Emergent Reason for Referral
Additional Details
+-
Adrenal crisis
Hypotension, vomiting                       SEND TO EMERGENCY

+-
Adrenal insufficiency
Emergency patients should proceed directly to Emergency or call RAAPID South: 1-800-661-1700 or 403-944-4486. 
  • Severe Adrenal Insufficiency: hypotension, abdominal pain, nausea, vomiting, decreased level of consciousness

+-
Diabetic ketoacidosis
With Nausea and Vomiting        SEND TO EMERGENCY

+-
Hypercalcemia
Emergency patients should proceed directly to Emergency or call RAAPID South: 1-800-661-1700 or 403-944-4486. 
  • Severe Hypercalcemia: >3.5mmol/L, polyuria, polydipsia,confusion, severe constipation, kidney stones  

+-
Hyperthyroidism
Emergency patients should proceed directly to Emergency or call RAAPID South: 1-800-661-1700 or 403-944-4486. 
  • Hyperthyroidism: Unstable or evidence of CHF, arrhythmia, chest pain

+-
Hypertriglyceridemia
Emergency patients should proceed directly to Emergency or call RAAPID South: 1-800-661-1700 or 403-944-4486. 
  • Hypertriglyceridemia: Severe epigastric discomfort, nausea, emesis to suggest pancreatitis

+-
Hypopituitarism
With acute symptoms or visual defect           CALL ON CALL ENDOCRINOLOGIST

+-
Newly diagnosed diabetes
Not in DKA i.e., HCO3>18                CALL ON CALL ENDOCRINOLOGIST

+-
Type 1 diabetes mellitus
Emergency patients should proceed directly to Emergency or call RAAPID South: 1-800-661-1700 or 403-944-4486. 
  • Type 1 Diabetes Mellitus: Newly diagnosed, evidence of Diabetic Ketoacidosis, polyuria, polydipsia, abdominal pain, nausea, anorexia, vomiting, weight loss, decreased level of consciousness
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
   
 
ADDRESS
3B
11400 University Avenue NW
Edmonton Alberta
T6G 1Z1
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS

Bus stops at 114 Street NW.

LRT station is located NE of the Kaye Edmonton Clinic along 114 Street NW.

Bus stops at 114 Street NW.

LRT station is located NE of the Kaye Edmonton Clinic along 114 Street NW.

 
PHONE
780-492-3626
 
PARKING INSTRUCTIONS

Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.

Pay by Plate machines accept Canadian coins or credit card(Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.

Pay on Foot machines accept Canadian coins and bills, or credit card (Visa, MasterCard, American Express). These machines will provide change.
Parking Office accepts payment by cash, credit card, debit or cheque.

Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.

Pay by Plate machines accept Canadian coins or credit card(Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.

Pay on Foot machines accept Canadian coins and bills, or credit card (Visa, MasterCard, American Express). These machines will provide change.
Parking Office accepts payment by cash, credit card, debit or cheque.

 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

Barrier-free parking available in parkade located on west side of Kaye Edmonton Clinic.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5