Test Environment
  
Addiction and Mental Health - Diversion Services   at
Centre of Hope
Specialty: Addiction and Mental Health
Connect Care Department: CGY CHSA AMH CDS CLINICAL
Estimated time to routine appointment: Not Available
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
Unlock a path to recovery and growth with our innovative Provincial Mental Health Diversion Program! If you or a loved one, whether adult or youth, are facing legal issues due to a suspected or diagnosed mental disorder and charged with low-risk minor offence(s), our program is here to help.This program offers:

Community Connection
  • connect you to long-term, local community-based services tailored to address various needs such as mental health, addiction, social well-being, physical health, education, life skills, and spiritual health
Diverse Treatment Approaches
  • our experienced staff employs short-term treatments using various modalities like Cognitive Behavioral Therapy (CBT), Brief Solution-Focused Therapy, and other evidence-based approaches. We customize the treatment plan to your unique needs
Structured Success
  • successfully complete your personalized goals within the court-adjournment timeframe (three months for adults, four months for youth), and watch as your charges are withdrawn by the Crown Prosecutor. It's a journey towards a brighter future
Supportive Path for All
  • if you are assessed as not eligible for the program, rest assured that we provide valuable mental health and addiction support recovery recommendations to you and the referring Crown Prosecutor
Choose a program that cares about your well-being and guides you toward a positive, legal outcome. Embrace change with our Provincial Mental Health Diversion Program. For additional information about the program either contact the closest Mental Health Diversion Site directly or contact us by email.
Unlock a path to recovery and growth with our innovative Provincial Mental Health Diversion Program! If you or a loved one, whether adult or youth, are facing legal issues due to a suspected or diagnosed mental disorder and charged with low-risk minor offence(s), our program is here to help.This program offers:

Community Connection
  • connect you to long-term, local community-based services tailored to address various needs such as mental health, addiction, social well-being, physical health, education, life skills, and spiritual health
Diverse Treatment Approaches
  • our experienced staff employs short-term treatments using various modalities like Cognitive Behavioral Therapy (CBT), Brief Solution-Focused Therapy, and other evidence-based approaches. We customize the treatment plan to your unique needs
Structured Success
  • successfully complete your personalized goals within the court-adjournment timeframe (three months for adults, four months for youth), and watch as your charges are withdrawn by the Crown Prosecutor. It's a journey towards a brighter future
Supportive Path for All
  • if you are assessed as not eligible for the program, rest assured that we provide valuable mental health and addiction support recovery recommendations to you and the referring Crown Prosecutor
Choose a program that cares about your well-being and guides you toward a positive, legal outcome. Embrace change with our Provincial Mental Health Diversion Program. For additional information about the program either contact the closest Mental Health Diversion Site directly or contact us by email.
ELIGIBILITY REQUIREMENTS
Adults and youth living with severe and persistent mental disorders who have been charged with low risk minor offences that require immediate support and referral to mental health services.
All other indididuals are assessed on a case-by-case basis.
Adults and youth living with severe and persistent mental disorders who have been charged with low risk minor offences that require immediate support and referral to mental health services.
All other indididuals are assessed on a case-by-case basis.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
You must be referred by the Crown Prosecutor's Office.
To initiate a referral please call the program directly or complete referral form and fax to the service using the contact information in this profile.
You must be referred by the Crown Prosecutor's Office.
To initiate a referral please call the program directly or complete referral form and fax to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY CHSA AMH CDS CLINICAL in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY CHSA AMH CDS CLINICAL in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS
All diversions must be approved by the Crown Prosecutors office before sentencing or plea.

Diversion is a joint partnership with AHS and the Justice Department.  The program redirects eligible individuals with addiciton or mental health issues and low-risk minor criminal offenses from the criminal justice system.  Clients are assessed and goals are established to assist in the access and treatment of addiction and mental health.  Working in collaboration with the Justice Department, charges may be withdrawn when the client's goals are achieved.  

Clients who successfully complete their goals within the allotted court adjournment time (three months for adults and four months for youth) may have their charge(s) withdrawn by the Crown.
Clients who are unsuccessful in the program will have their charge(s) returned to court. Recommendations may be provided to the Crown Prosecutors to assist in sentencing provisions in relation to addiction and mental health treatment.
This service is voluntary and client driven.
All diversions must be approved by the Crown Prosecutors office before sentencing or plea.

Diversion is a joint partnership with AHS and the Justice Department.  The program redirects eligible individuals with addiciton or mental health issues and low-risk minor criminal offenses from the criminal justice system.  Clients are assessed and goals are established to assist in the access and treatment of addiction and mental health.  Working in collaboration with the Justice Department, charges may be withdrawn when the client's goals are achieved.  

Clients who successfully complete their goals within the allotted court adjournment time (three months for adults and four months for youth) may have their charge(s) withdrawn by the Crown.
Clients who are unsuccessful in the program will have their charge(s) returned to court. Recommendations may be provided to the Crown Prosecutors to assist in sentencing provisions in relation to addiction and mental health treatment.
This service is voluntary and client driven.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-410-1132
FAX
403-410-1093
REFERRAL PHONE
403-410-1132
REFERRAL FAX
403-410-1093
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Addiction
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Referral to Service
 
Within 1 month
+-
Mental health treatment assessment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Referral to Service
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please ensure at least 24 hours notification of cancellation for an appointment. Clients who are unsuccessful in the program will have their charge(s) returned to court.
Please ensure at least 24 hours notification of cancellation for an appointment. Clients who are unsuccessful in the program will have their charge(s) returned to court.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
6th floor
420 9 Avenue SE
Calgary Alberta
T2G 0R9
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
4th Street SE and 9th Avenue SE
4th Street SE and 9th Avenue SE
 
PHONE
403-410-1132
 
PARKING INSTRUCTIONS
Parking is provided outside the main entrance to the facility.
Parking is provided outside the main entrance to the facility.
 
EMAIL
PMHDP@recoveryalberta.ca
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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