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This healthcare service has 1 current healthcare service locations.
ENT Clinic   at
Richmond Road Diagnostic and Treatment Centre
Specialty: Otolaryngology
Connect Care Department: CGY RRDTC ENT SURG CL
Estimated time to routine appointment: Not Available
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
ENT clinic is a Physician clinic for the identification, monitoring, and biopsies of head and neck cancers as well as other otolaryngeal disorders.Patients access ENT assessment in a Clinic set-up with approximately 20 patients / clinic / ENT. Clinics are booked with 2 - 3 ENT Doctors to align with part-time LPN support staffing.

The Ear Nose & Throat Clinic (Otolaryngology - Head and Neck Surgery Clinic) provides assessment by subspecialists in:
  • General ENT
  • Otolaryngology
  • Otology (ear disorders, hearing loss, vertigo)
  • Head and neck cancer
  • Thyroid disease Rhinology (nose and sinus disorders)
  • Swallowing and Voice disorders
Clinic Otolaryngologists - Head and Neck Surgeons work closely with Neurosurgeons, Plastic Surgeons, Ophthalmologists, Oral Surgeons, Allergists, Dermatologists, Oncologists, Audiologists, Speech Language Pathologists and others. A significant amount of research is generated by the OTO-HNS Clinic, with improvements in care and outcomes resulting from this research.

Unfortunately the clinic does not have a central triage, so please select a doctor and fax their individual office for triaging.

Fax numbers are located on the Alberta Referral Directory.
ENT clinic is a Physician clinic for the identification, monitoring, and biopsies of head and neck cancers as well as other otolaryngeal disorders.Patients access ENT assessment in a Clinic set-up with approximately 20 patients / clinic / ENT. Clinics are booked with 2 - 3 ENT Doctors to align with part-time LPN support staffing.

The Ear Nose & Throat Clinic (Otolaryngology - Head and Neck Surgery Clinic) provides assessment by subspecialists in:
  • General ENT
  • Otolaryngology
  • Otology (ear disorders, hearing loss, vertigo)
  • Head and neck cancer
  • Thyroid disease Rhinology (nose and sinus disorders)
  • Swallowing and Voice disorders
Clinic Otolaryngologists - Head and Neck Surgeons work closely with Neurosurgeons, Plastic Surgeons, Ophthalmologists, Oral Surgeons, Allergists, Dermatologists, Oncologists, Audiologists, Speech Language Pathologists and others. A significant amount of research is generated by the OTO-HNS Clinic, with improvements in care and outcomes resulting from this research.

Unfortunately the clinic does not have a central triage, so please select a doctor and fax their individual office for triaging.

Fax numbers are located on the Alberta Referral Directory.
ELIGIBILITY REQUIREMENTS
Access to the clinic is via referral through Physicians, Audiologists or Speech Language Pathologists for diagnosis and treatment of conditions of the ears, nose, sinuses, larynx, mouth, throat, head, and neck.

Services provided may include assessment for people referred by an Emergency Department or their family doctor for possible diagnosis or further treatment for ear, nose, or throat issue.
Access to the clinic is via referral through Physicians, Audiologists or Speech Language Pathologists for diagnosis and treatment of conditions of the ears, nose, sinuses, larynx, mouth, throat, head, and neck.

Services provided may include assessment for people referred by an Emergency Department or their family doctor for possible diagnosis or further treatment for ear, nose, or throat issue.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it directly to the specific Consultant's office.
  • For Sinus Disease referrals please see Dr. Rudmik
  • For Head & Neck Cancer referrals please see Dr. Chandarana, Dr. Hart, Dr. Hinther, or Dr. Matthews
  • For General referrals please see Dr. Hoy
Click the Specialist's linked profile, listed to the right, for fax number.
Urgent Referrals: Indicate 'Urgent' on referral and call to discuss.
Complete the referral form and fax it directly to the specific Consultant's office.
  • For Sinus Disease referrals please see Dr. Rudmik
  • For Head & Neck Cancer referrals please see Dr. Chandarana, Dr. Hart, Dr. Hinther, or Dr. Matthews
  • For General referrals please see Dr. Hoy
Click the Specialist's linked profile, listed to the right, for fax number.
Urgent Referrals: Indicate 'Urgent' on referral and call to discuss.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Otolaryngology, enter CGY RRDTC ENT SURG CL in the “To Department” section and complete order.
Urgent Referrals: Indicate 'Urgent' on referral and call to discuss.
Send an Internal Referral using the Ambulatory Referral Order to Otolaryngology, enter CGY RRDTC ENT SURG CL in the “To Department” section and complete order.
Urgent Referrals: Indicate 'Urgent' on referral and call to discuss.
ADDITIONAL SERVICE DETAILS

The Ear Nose & Throat Clinic (Otolaryngology - Head and Neck Surgery Clinic) provides assessment by subspecialists in:

  • General ENT
  • Otolaryngology
  • Otology (ear disorders, hearing loss, vertigo)
  • Head and neck cancer
  • Thyroid disease Rhinology (nose and sinus disorders)
  • Swallowing and Voice disorders

   

Clinic Otolaryngologists - Head and Neck Surgeons work closely with Neurosurgeons, Plastic Surgeons, Ophthalmologists, Oral Surgeons, Allergists, Dermatologists, Oncologists, Audiologists, Speech Language Pathologists and others.  A significant amount of research is generated by the OTO-HNS Clinic, with improvements in care and outcomes resulting from this research.

Ask an Adult Otolaryngologist non-urgent questions through eReferral Advice Request. For more information, go online

The Ear Nose & Throat Clinic (Otolaryngology - Head and Neck Surgery Clinic) provides assessment by subspecialists in:

  • General ENT
  • Otolaryngology
  • Otology (ear disorders, hearing loss, vertigo)
  • Head and neck cancer
  • Thyroid disease Rhinology (nose and sinus disorders)
  • Swallowing and Voice disorders

   

Clinic Otolaryngologists - Head and Neck Surgeons work closely with Neurosurgeons, Plastic Surgeons, Ophthalmologists, Oral Surgeons, Allergists, Dermatologists, Oncologists, Audiologists, Speech Language Pathologists and others.  A significant amount of research is generated by the OTO-HNS Clinic, with improvements in care and outcomes resulting from this research.

Ask an Adult Otolaryngologist non-urgent questions through eReferral Advice Request. For more information, go online

COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-955-8376
REFERRAL FORM
REFERRAL ADVICE
Specialist LINK
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Chronic sinusitis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CT sinuses; shows inflammation of any sinus(es)
 
Within 3 months
Must have 2 of 4 for more than three months;* Nasal congestion/obstruction* Facial pressure* Nasal discharge* Smell reduced/absent
 
Current
Persistent symptoms despite medical therapy.
+-
Ear symptom
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Audiogram
 
Within 3 months
+-
Ear, nose and throat finding
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Ear, nose and throat symptoms
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Epistaxis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Recurrent
+-
Mass of nasal sinus
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Nasal symptom
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Otolaryngology
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Sinonasal papilloma
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CT; paranasalThe specs for the CT would be: paranasal sinuses, image-guidance protocol (ie. 0.5mm or less axial cuts with coronal and sagittal reformats), non contrast
 
Within 3 months
+-
Sinusitis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CT; sinus
 
Within 3 months
+-
Thyroid
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Ca
 
Within 1 month
TSH
 
Within 1 month
Ultrasound
 
Within 3 months
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Suspected head and neck cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Provincial Head & Neck Cancer Diagnosis & Referral Pathway (albertahealthservices.ca)
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES

When booking appointments, all patients are expected to call back within 2 business days of your reminder call to confirm appointment, or the appointment will be cancelled. Any conversations before this reminder call will only be considered a record of acknowledgement of the appointment, NOT a confirmation.

 

If you are unable to attend scheduled appointment please call and cancel with as much notice as possible. Please consider that we are a busy clinic and we appreciate when patients show up for their scheduled appointment time.

 

If you arrive more than 15 minutes late for your scheduled appointment and have not phoned to advise the clinic of your delay, the appointment may be rescheduled to the next available date.

 

If you miss your appointment and did not call in advance to cancel a re-referral may be required.

When booking appointments, all patients are expected to call back within 2 business days of your reminder call to confirm appointment, or the appointment will be cancelled. Any conversations before this reminder call will only be considered a record of acknowledgement of the appointment, NOT a confirmation.

 

If you are unable to attend scheduled appointment please call and cancel with as much notice as possible. Please consider that we are a busy clinic and we appreciate when patients show up for their scheduled appointment time.

 

If you arrive more than 15 minutes late for your scheduled appointment and have not phoned to advise the clinic of your delay, the appointment may be rescheduled to the next available date.

 

If you miss your appointment and did not call in advance to cancel a re-referral may be required.

 
HOURS OF OPERATION
Monday:
Tuesday: 8:30 am - 4:00 pm
Wednesday: 8:30 am - 4:00 pm
Thursday: 8:30 am - 4:00 pm
Friday: 8:30 am - 4:00 pm
   
 
ADDRESS
1820 Richmond Road SW
Calgary Alberta
T2T 5C7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS

The ENT Clinic is located on the 2nd floor. Please bring valid Health Care Card to every appointment.
Located at the intersection of 17 Avenue SW and Richmond Road SW just off Crowchild Trail SW.

The ENT Clinic is located on the 2nd floor. Please bring valid Health Care Card to every appointment.
Located at the intersection of 17 Avenue SW and Richmond Road SW just off Crowchild Trail SW.

 
PHONE
403-955-8376
 
PARKING INSTRUCTIONS
Underground and surface public parking lots, off Richmond Rd.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins or credit card (Visa, MasterCard, and American Express).
Paystations provide no change.
Underground and surface public parking lots, off Richmond Rd.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins or credit card (Visa, MasterCard, and American Express).
Paystations provide no change.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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