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This healthcare service has 5 current healthcare service locations.
Community Diabetes Team and Regional Diabetes Service Access   at
Kaye Edmonton Clinic
Specialty: Endocrinology
Connect Care Department: EDM UAH KEC DIABETES
Estimated time to routine appointment: Within 9 months
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
This program offers education and support for people living with prediabetes and diabetes. Community education classes (currently online) are available to the general public. Diabetes assessments and ongoing management of diabetes concerns with a health care team is done at the diabetes specialty clinics in the Edmonton area.Patient services include:
Healthcare provider services include:
Community services include:
Service offerings may differ depending on location. Please call the specific location for details.
This program offers education and support for people living with prediabetes and diabetes. Community education classes (currently online) are available to the general public. Diabetes assessments and ongoing management of diabetes concerns with a health care team is done at the diabetes specialty clinics in the Edmonton area.Patient services include:
Healthcare provider services include:
Community services include:
Service offerings may differ depending on location. Please call the specific location for details.
ELIGIBILITY REQUIREMENTS
Inclusion Criteria - Note elevated HbA1c is not a criteria for acceptance
  • 18 years or older at time of first visit who are permanent or temporary (ie Student) residents of Alberta or Northwest Territories, unless an exception applies (see exclusion criteria)
  • A clearly stated diagnostic or therapeutic question
  • Diabetes with diagnostic uncertainty or management complexity requiring subspecialty consultation with Endocrinology and meeting the following criteria with rare exceptions:
  • Type 1 diabetes or complex diabetes needing consultative advice
  • Type 1 diabetes on insulin pump therapy/wishing to learn more about insulin pump therapy (excluding pregnancy)
  • Diabetes with severe hypoglycemia unawareness
  • Type 1 on multiple daily injections (MDI) of insulin with educational updates/optimization needed
  • Patients with Type 1 diabetes transitioning from pediatric to adult care
  • Type 3c/post pancreatectomy
  • Cystic fibrosis-associated diabetes
  • Genetic causes of diabetes (MODY, etc)
Exclusion Criteria
  • Patients outside of the Edmonton Zone:
  • Referrals from other zones will be accepted on a case-by-case basis where there are diagnostic or therapeutic concerns that cannot be addressed in the patient’s home zone. Must be justified on consultation request.
  • Age less than 18 years of age at first visit
  • Pregnancy or pre-conception counselling
  • Patients without diabetes
  • Secondary hyperglycemia due to steroid therapy or acute illness
  • Type 2 diabetes, regardless of A1c, with rare exceptions. Must be justified on consultation request to be considered.
  • Automated KEC Diabetes referral for ongoing DM follow-up, after discharge from Hospital
Inclusion Criteria - Note elevated HbA1c is not a criteria for acceptance
  • 18 years or older at time of first visit who are permanent or temporary (ie Student) residents of Alberta or Northwest Territories, unless an exception applies (see exclusion criteria)
  • A clearly stated diagnostic or therapeutic question
  • Diabetes with diagnostic uncertainty or management complexity requiring subspecialty consultation with Endocrinology and meeting the following criteria with rare exceptions:
  • Type 1 diabetes or complex diabetes needing consultative advice
  • Type 1 diabetes on insulin pump therapy/wishing to learn more about insulin pump therapy (excluding pregnancy)
  • Diabetes with severe hypoglycemia unawareness
  • Type 1 on multiple daily injections (MDI) of insulin with educational updates/optimization needed
  • Patients with Type 1 diabetes transitioning from pediatric to adult care
  • Type 3c/post pancreatectomy
  • Cystic fibrosis-associated diabetes
  • Genetic causes of diabetes (MODY, etc)
Exclusion Criteria
  • Patients outside of the Edmonton Zone:
  • Referrals from other zones will be accepted on a case-by-case basis where there are diagnostic or therapeutic concerns that cannot be addressed in the patient’s home zone. Must be justified on consultation request.
  • Age less than 18 years of age at first visit
  • Pregnancy or pre-conception counselling
  • Patients without diabetes
  • Secondary hyperglycemia due to steroid therapy or acute illness
  • Type 2 diabetes, regardless of A1c, with rare exceptions. Must be justified on consultation request to be considered.
  • Automated KEC Diabetes referral for ongoing DM follow-up, after discharge from Hospital
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Endocrinology, type EDM UAH KEC DIABETES in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Endocrinology, type EDM UAH KEC DIABETES in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS
Your patient will be booked as appointments become available. The estimated wait times for diabetes specialty appointments are approximate and vary by site and service requested.

** Please note: Some Type 2 patients may only be eligible for group education as per Specialty Diabetes triage guidelines, and may NOT qualify for one of the appointments listed above **
Your patient will be booked as appointments become available. The estimated wait times for diabetes specialty appointments are approximate and vary by site and service requested.

** Please note: Some Type 2 patients may only be eligible for group education as per Specialty Diabetes triage guidelines, and may NOT qualify for one of the appointments listed above **
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-407-6696
825-404-7460 - Press 1 (Diabetes "Hot Line")
780-401-2665 (BOOK) (Central Access)
FAX
780-735-3553 (Fax Referral)
REFERRAL FAX
780-735-3553
REFERRAL ADVICE
Connect MD
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Diabetes mellitus
Past medical history
 
Within 1 month
Medication List (dose, frequency, route)
 
Within 1 month
A1C (preferred) or Fasting Glucose or Random Clucose
 
Within 3 months
Blood Pressure
 
Within 3 months
Diagnosis
 
When discovered
Hypoglycemic event in diabetes
 
If applicable
+-
Gestational diabetes mellitus
Past medical history
 
Within 1 month
Medication List (dose, frequency, route)
 
Within 1 month
Blood Pressure
 
Within 3 months
Diagnosis
 
When discovered
Gestational Diabetes History
 
Within 3 months
Tolerance test, oral
 
Within 3 months
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
In the event of 2 missed appointments your referral will be cancelled and a new referral will be required.
In the event of 2 missed appointments your referral will be cancelled and a new referral will be required.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
3B.101
11400 University Avenue NW
Edmonton Alberta
T6G 1Z1
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
 
DIRECTIONS

Bus stops at 114 Street NW

LRT station is located NE of the Kaye Edmonton Clinic along 114 Street NW 

Bus stops at 114 Street NW

LRT station is located NE of the Kaye Edmonton Clinic along 114 Street NW 

 
PHONE
780-407-6696
825-404-7460 - Press 1 (Diabetes "Hot Line")
780-401-2665 (BOOK) (Central Access)
 
PARKING INSTRUCTIONS

Rates apply 24 hours per day, and are in effect for all publicparkers, including those with provincially issued placards for personswith disabilities. Public parking is GST exempt.

Pay by Plate machines accept Canadian coins or credit card(Visa, MasterCard, American Express). Maximum 28 Canadian coins pertransaction, no pennies. Machines provide no change.

Pay on Foot machines accept Canadian coins and bills, or creditcard (Visa, MasterCard, American Express). These machines will providechange.
Parking Office accepts payment by cash, creditcard, debit or cheque.

Rates apply 24 hours per day, and are in effect for all publicparkers, including those with provincially issued placards for personswith disabilities. Public parking is GST exempt.

Pay by Plate machines accept Canadian coins or credit card(Visa, MasterCard, American Express). Maximum 28 Canadian coins pertransaction, no pennies. Machines provide no change.

Pay on Foot machines accept Canadian coins and bills, or creditcard (Visa, MasterCard, American Express). These machines will providechange.
Parking Office accepts payment by cash, creditcard, debit or cheque.

 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are available.
Virtual appointments are available.
 
 
WHEELCHAIR ACCESSIBILITY
Yes

Barrier-free parking available in parkade located on west side of Kaye Edmonton Clinic.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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