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Neurovestibular Clinic   at
South Health Campus
Specialty: Neurology
Connect Care Department: CGY SHC NEUROVESTIBULAR CL
Estimated time to routine appointment: Within 6 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
The Neurovestibular Clinic, also called Vertigo Clinic, is a multidisciplinary clinic integrating Neuro-otology and Vestibular Rehabilitation.The care focuses on vertigo and provides objective testing, assessment, diagnosis, intervention, and education for people with vestibular disorders, which include but are not limited to:
  • benign paroxysmal positional vertigo (BPPV)
  • vestibular neuritis
  • labyrinthitis ménière’s disease (idiopathic endolymphatic hydrops)
Audiology and vestibular testing include:
  • clinical audiology assessments
  • vestibular laboratory assessments
The Neurovestibular Clinic, also called Vertigo Clinic, is a multidisciplinary clinic integrating Neuro-otology and Vestibular Rehabilitation.The care focuses on vertigo and provides objective testing, assessment, diagnosis, intervention, and education for people with vestibular disorders, which include but are not limited to:
  • benign paroxysmal positional vertigo (BPPV)
  • vestibular neuritis
  • labyrinthitis ménière’s disease (idiopathic endolymphatic hydrops)
Audiology and vestibular testing include:
  • clinical audiology assessments
  • vestibular laboratory assessments
ELIGIBILITY REQUIREMENTS
Inclusion Criteria
1.Isolated vertigo of peripheral etiology meeting criterion 2.(Note: if vertigo is associated with hearing loss, tinnitus,or aural fullness, an audiogrammust accompany referral. Non-vertigo type dizziness referrals will not be accepted).2.All treatment options including vestibular physiotherapy and medications have been tried(Refer toSpecialist Link -Enhanced Primary Care Pathway: Vertigo).

Exclusion Criteria
1.Referrals with insufficient information. (Required: characterization of vertigo, onset, frequency, duration, triggersand contributingfactors, associated neurological and otological symptoms).
2.Primary balance problem (imbalance without vertigo, disequilibrium,or ataxia).
3.Post-concussive or traumatic vestibular symptoms.
4.Light-headedness, giddiness, floating sensation, being on a boat, disorientation, wooziness,black-outs or pre-syncope/syncope.
5.Referrals only for vestibular physiotherapy.
6.Central vertigo/dizziness (caused by stroke, epilepsy, multiple sclerosis, tumors, Parkinson’s disease).
7.In-patient referrals(neurology team on call should be consulted).
8.Out of province referrals.
9.Pediatric vertigo/dizzinessreferrals.
10.Referrals requesting a second opinion (No second opinion will be provided for patients with established diagnosis made by a Neuro-Otologist either at SHC vertigo clinic or another facility).
11.Dizziness related to anxiety and functional neurological disorder.
12.Referrals directly from Emergency Department.
13.Dizziness related to medications, orthostatic hypotension and medical conditions.
Inclusion Criteria
1.Isolated vertigo of peripheral etiology meeting criterion 2.(Note: if vertigo is associated with hearing loss, tinnitus,or aural fullness, an audiogrammust accompany referral. Non-vertigo type dizziness referrals will not be accepted).2.All treatment options including vestibular physiotherapy and medications have been tried(Refer toSpecialist Link -Enhanced Primary Care Pathway: Vertigo).

Exclusion Criteria
1.Referrals with insufficient information. (Required: characterization of vertigo, onset, frequency, duration, triggersand contributingfactors, associated neurological and otological symptoms).
2.Primary balance problem (imbalance without vertigo, disequilibrium,or ataxia).
3.Post-concussive or traumatic vestibular symptoms.
4.Light-headedness, giddiness, floating sensation, being on a boat, disorientation, wooziness,black-outs or pre-syncope/syncope.
5.Referrals only for vestibular physiotherapy.
6.Central vertigo/dizziness (caused by stroke, epilepsy, multiple sclerosis, tumors, Parkinson’s disease).
7.In-patient referrals(neurology team on call should be consulted).
8.Out of province referrals.
9.Pediatric vertigo/dizzinessreferrals.
10.Referrals requesting a second opinion (No second opinion will be provided for patients with established diagnosis made by a Neuro-Otologist either at SHC vertigo clinic or another facility).
11.Dizziness related to anxiety and functional neurological disorder.
12.Referrals directly from Emergency Department.
13.Dizziness related to medications, orthostatic hypotension and medical conditions.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Neurology, type CGY SHC NEUROVESTIBULAR CL in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Neurology, type CGY SHC NEUROVESTIBULAR CL in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
Referred patients should have vertigo (non-vertigo type of dizziness referrals will not be accepted).Imbalance/disequilibrium/ataxia referrals will not be accepted.Patients with additional neurological symptoms or migraine should be referred to a general neurologist through Neurology CAT(fax 403-476-8771) or, if acute,the Emergency Department.
Referred patients should have vertigo (non-vertigo type of dizziness referrals will not be accepted).Imbalance/disequilibrium/ataxia referrals will not be accepted.Patients with additional neurological symptoms or migraine should be referred to a general neurologist through Neurology CAT(fax 403-476-8771) or, if acute,the Emergency Department.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 2 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-956-3462
FAX
403-476-8771 (New Referrals)
403-956-3494 (Direct Clinic Fax)
REFERRAL PHONE
403-956-3462
REFERRAL FAX
403-476-8771
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Vertigo
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Symptom description; *date of onset, *duration(seconds, minutes, hours days, weeks or constant)*triggers (e.g., position change, head motion,elevators, darkness, valsalva)*otologic symptoms (e.g., ear pain, fullness,hearing loss, tinnitus)
 
Current
Results of ALL tests;*CT,MRI brain/IACs; if CT or MRI scans done outside Calgary are not available on Netcare, scans on CD should accompany the referral
 
Current
Results of ALL tests; including blood work
 
Current
Results of hearing and vestibularlaboratory testing
 
Current
Letters from all relevant consultations
 
Current
Routine (typically seen within 12 months);
 
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Vertigo
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
See requirements below.
 
As relevant

Urgent referrals are managed through Neurology CAT, please Fax complete referral to 403-476-8771.

+-
Emergent Reason for Referral
Additional Details
+-
Acute vestibular syndrome
The following reason for referral is considered emergent and the patient should be referred directly to the Emergency Department or contact RAAPID South at 1-800-661-1700 or 403-944-4486:
Acute vestibular syndrome (with or without other neurological symptoms or neck pain, vertigo, nausea, vomiting, imbalance developing over seconds or minutes and lasting for 24 hours or longer). 
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
Description:
Closed statutory holidays.
   
 
ADDRESS
5th Floor
4448 Front Street SE
Calgary Alberta
T3M 1M4
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.

 
PHONE
403-956-3462
 
PARKING INSTRUCTIONS
There is limited 2 hour free parking on Front Street in front of the hospital.

Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
There is limited 2 hour free parking on Front Street in front of the hospital.

Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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