Test Environment
  
X Close Window
This healthcare service has 1 current healthcare service locations.
All Locations for Service ▼
Surgical Outpatient Clinic - Ear, Nose and Throat   at
South Health Campus
Specialty: Otolaryngology
Connect Care Department: CGY SHC OTOLOGY NEUROTOLOGY CL
Estimated time to routine appointment: Greater than 18 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Specialist care and surgery as required.Provides access to specialist care and surgery as needed for:
  • ear, nose, and throat (ENT) conditions
Specialist care and surgery as required.Provides access to specialist care and surgery as needed for:
  • ear, nose, and throat (ENT) conditions
ELIGIBILITY REQUIREMENTS
Adult Patients
All ear related referrals are required to have a current audiogram accompany the referrral.
All rhinosinusitis referrals are required to have a current CT result accompany the referral.
Adult Patients
All ear related referrals are required to have a current audiogram accompany the referrral.
All rhinosinusitis referrals are required to have a current CT result accompany the referral.
ROUTINE REFERRAL PROCESS
SOUTH HEALTH CAMPUS OUTPATIENT SURGICAL CLINIC 7A IS NOT CENTRAL TRIAGE FOR CALGARY ZONE OTOLARYNGOLOGY.  All referrals for ENT Central Triage will be DECLINED.

Due to prolonged waitlist we will not be accepting routine referrals at this time.


eConsult advice within 24hours can also be obtained through Alethea (www.aletheamedical.com) or NetCare eReferral.  Specialist Link is also available for ENT phone conultations. If appropriate, we will accept the consultation and see the patient in person.
SOUTH HEALTH CAMPUS OUTPATIENT SURGICAL CLINIC 7A IS NOT CENTRAL TRIAGE FOR CALGARY ZONE OTOLARYNGOLOGY.  All referrals for ENT Central Triage will be DECLINED.

Due to prolonged waitlist we will not be accepting routine referrals at this time.


eConsult advice within 24hours can also be obtained through Alethea (www.aletheamedical.com) or NetCare eReferral.  Specialist Link is also available for ENT phone conultations. If appropriate, we will accept the consultation and see the patient in person.
URGENT REFERRAL PROCESS
We accept URGENT referrals for otologic presentations.

Please submit a detailed referral letter with relavent diagnostic testing results ie: audiogram results, CT results, MRI results. If results/investigations are pending, DO NOT SEND until received/completed.

Provide Audiograms for ALL otologic referrals or referral will be declined (triage is based on this).

Provide CT results for ALL rhinosinusitis referrals or referral will be declined (triage is based on this).
We accept URGENT referrals for otologic presentations.

Please submit a detailed referral letter with relavent diagnostic testing results ie: audiogram results, CT results, MRI results. If results/investigations are pending, DO NOT SEND until received/completed.

Provide Audiograms for ALL otologic referrals or referral will be declined (triage is based on this).

Provide CT results for ALL rhinosinusitis referrals or referral will be declined (triage is based on this).
EMERGENCY REFERRAL PROCESS
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
ADDITIONAL SERVICE DETAILS
ENT specialists that perform BAHA and Cochlear implants
For referral forms for BAHA or Cochlear please contact the clinic at 403-956-3783   ext 1
ENT specialists that perform BAHA and Cochlear implants
For referral forms for BAHA or Cochlear please contact the clinic at 403-956-3783   ext 1
COMMUNICATION PROCESS
  • Referral receipt to referring source within 14 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
 
PHONE
403-956-3770
FAX
403-592-4289
REFERRAL PHONE
403-956-3783 ext 1
REFERRAL FAX
403-592-4289
REFERRAL FORM
AHS Referral Form
For Sudden Sensorineural Hearing Loss or BAHA please call the clinic for proper referral form  403-956-3783 ext 1
AHS Referral Form
For Sudden Sensorineural Hearing Loss or BAHA please call the clinic for proper referral form  403-956-3783 ext 1
REFERRAL ADVICE
eReferral eConsult
Specialist LINK
RAAPID
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
BAHA - Bone anchored hearing aid
Past medical history
 
Within 1 month
Medication List (dose, frequency, route)
 
Within 1 month
Professional Referral Required
 
Within 1 month
Audiogram
 
Within 1 month

1. Conductive or mixed hearing loss (unilateral or bilateral)
2. Single-sided deafness (SSD i.e. unilateral severe to profound sensorineural hearing loss)

*Note: A CROS trial is strongly recommended prior to BAHA candidacy assessment for SSD, unless medically contraindicated

BAHA referral form is required, please contact clinic for this 403-956-3783  ext 1

+-
Chronic ear disease
Past medical history
 
Within 1 month
Medication List (dose, frequency, route)
 
Within 1 month
Professional Referral Required
 
Within 1 month
Audiogram
 
Within 1 month
+-
Hearing loss
Past medical history
 
Within 1 month
Medication List (dose, frequency, route)
 
Within 1 month
Professional Referral Required
 
Within 1 month
Audiogram
 
Within 1 month
+-
Infection of ear
Past medical history
 
Within 1 month
Medication List (dose, frequency, route)
 
Within 1 month
Professional Referral Required
 
Within 1 month
Audiogram
 
Within 1 month
+-
Tinnitus
Past medical history
 
Within 1 month
Medication List (dose, frequency, route)
 
Within 1 month
Professional Referral Required
 
Within 1 month
Audiogram
 
Within 1 month
+-
Trauma of eardrum
Past medical history
 
Within 1 month
Medication List (dose, frequency, route)
 
Within 1 month
Professional Referral Required
 
Within 1 month
Audiogram
 
Within 1 month
+-
Vertigo
Past medical history
 
Within 1 month
Medication List (dose, frequency, route)
 
Within 1 month
Professional Referral Required
 
Within 1 month
Audiogram
 
Within 1 month
Complete Vestibular Physiotherapy Consult
 
Within 1 month
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Sudden sensorineural hearing loss
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Audiogram abnormal
 
Within 3 weeks
if hearing loss was greater than three weeks, it is triaged by an ENT physician and assigned appropriate wait time.

SSNHL referral form is required, please contact clinic at 403-956-3783  ext 1
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please be aware that any appointments cancelled within 2 business days will be considered a missed appointment (No show). 
Missed appointments will are assessed on an individual basis and a new referral may be required  (no-shows).

A new referral may be requested in the event that you have not been seen in our clinic in a 12 month period.
Please be aware that any appointments cancelled within 2 business days will be considered a missed appointment (No show). 
Missed appointments will are assessed on an individual basis and a new referral may be required  (no-shows).

A new referral may be requested in the event that you have not been seen in our clinic in a 12 month period.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Closed statutory holidays.
   
 
ADDRESS
7th Floor
4448 Front Street SE
Calgary Alberta
T3M 1M4
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Go past main desk and take the Outpatient elevators located by the Good Earth Cafe. Go to the 7th floor and follow signs to Clinic 7A- Surgical.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
Go past main desk and take the Outpatient elevators located by the Good Earth Cafe. Go to the 7th floor and follow signs to Clinic 7A- Surgical.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
 
PHONE
403-956-3770
 
PARKING INSTRUCTIONS
Limited 2 hour street parking is available or underground parking near Forest (green) or Mountain (purple) elevators if possible.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express). Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
Limited 2 hour street parking is available or underground parking near Forest (green) or Mountain (purple) elevators if possible.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express). Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

About Us
Terms of Use
Privacy Statement
Disclaimer
ARD Partners
Search Tips
Back to top
FAQ
Contact Us
V6.5