Test Environment
  
Alberta Hip and Knee Program   at
Gulf Canada Square
Specialty: Orthopaedic Surgery
Estimated time to routine appointment: Within 18 months
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
Provides care to people who have been referred to an orthopedic surgeon for a hip or knee replacement.Provides a healthcare team approach to assess and treat people who need total joint replacement surgery. The first appointment may be with a musculoskeletal (MSK) specialist or an orthopedic surgeon. An MSK (musculoskeletal) specialist will determine whether you are a surgical candidate.
  • If you are a surgical candidate, you will be placed back on the surgeon consultation waitlist in your original position
  • If you are non-surgical, the MSK (musculoskeletal) specialist will provide you with recommendations to improve your pain and function
The program will continue to follow your progress until after your surgery.
Provides care to people who have been referred to an orthopedic surgeon for a hip or knee replacement.Provides a healthcare team approach to assess and treat people who need total joint replacement surgery. The first appointment may be with a musculoskeletal (MSK) specialist or an orthopedic surgeon. An MSK (musculoskeletal) specialist will determine whether you are a surgical candidate.
  • If you are a surgical candidate, you will be placed back on the surgeon consultation waitlist in your original position
  • If you are non-surgical, the MSK (musculoskeletal) specialist will provide you with recommendations to improve your pain and function
The program will continue to follow your progress until after your surgery.
ELIGIBILITY REQUIREMENTS
Clients who have been referred to an orthopedic surgeon for a hip or knee replacement.
Clients who have been referred to an orthopedic surgeon for a hip or knee replacement.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Fax the completed form, relevant medical history and recent x-ray report directly to your Zonal FAST Office and indicate the preferred clinic location or surgeon. 
Please indicate if this is a WCB claim and if so, specify claim number.
Referral for a total hip or total knee replacement may be made to a specific orthopedic surgeon or to the next available orthopedic surgeon.
Please be aware that the initial appointment may be with a musculoskeletal (MSK) specialist. This specialist will determine whether the patient is a surgical candidate. If a surgical candidate, the patient will be placed back on the surgeon consultation waitlist in their original position. If non-surgical, the MSK specialist will provide patient with recommendations to improve their pain and function.
Refer to the provincial pathway.Urgent Referrals: Please indicate on referral form if referral is Urgent or contact the on call orthopedic surgeon directly to discuss.
Fax the completed form, relevant medical history and recent x-ray report directly to your Zonal FAST Office and indicate the preferred clinic location or surgeon. 
Please indicate if this is a WCB claim and if so, specify claim number.
Referral for a total hip or total knee replacement may be made to a specific orthopedic surgeon or to the next available orthopedic surgeon.
Please be aware that the initial appointment may be with a musculoskeletal (MSK) specialist. This specialist will determine whether the patient is a surgical candidate. If a surgical candidate, the patient will be placed back on the surgeon consultation waitlist in their original position. If non-surgical, the MSK specialist will provide patient with recommendations to improve their pain and function.
Refer to the provincial pathway.Urgent Referrals: Please indicate on referral form if referral is Urgent or contact the on call orthopedic surgeon directly to discuss.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order and sign.
Outgoing orders are not sent electronically and require processing in workqueue 5.
Urgent Referrals: Please indicate on referral form if referral is Urgent or contact the on call orthopedic surgeon directly to discuss.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order and sign.
Outgoing orders are not sent electronically and require processing in workqueue 5.
Urgent Referrals: Please indicate on referral form if referral is Urgent or contact the on call orthopedic surgeon directly to discuss.
ADDITIONAL SERVICE DETAILS
For detailed information related to this program please refer to the Hip and Knee information found on the Alberta Bone and Joint Website.
Note the official clinic names (where applicable) for each clinic location are as follows, all of these clinics are part of the Alberta Hip and Knee Program;
  • Bonnyville (Bonnyville Healthcare Centre) program name: Alberta Hip and Knee Program
  • Calgary (Gulf Canada Square) program name: Alberta Hip and Knee Clinic
  • Calgary (South Health Campus) program name: SHC Bone and Joint Clinic
  • Camrose (Duggan Mall) program name: Camrose Musculoskeletal Clinic
  • Edmonton (Northgate Centre) program name: Edmonton Bone and Joint Centre
  • Grande Prairie 97th Street (Orthopaedic Associates) program name: Alberta Hip and Knee Program
  • Grande Prairie 67th Ave (Orthopedic Surgeons) program name: Alberta Hip and Knee Program
  • Lethbridge (Chinook Regional Hospital) program name: Chinook Bone and Joint Clinic
  • Medicine Hat (Medicine Hat Regional Hospital) program name: Surgical Optimization Clinic
  • Red Deer (Skyway Professional Centre) program name: Central Alberta Orthopaedics
  • Westlock (Westlock Orthopaedic Surgery Centre) program name: Alberta Hip and Knee Program
For detailed information related to this program please refer to the Hip and Knee information found on the Alberta Bone and Joint Website.
Note the official clinic names (where applicable) for each clinic location are as follows, all of these clinics are part of the Alberta Hip and Knee Program;
  • Bonnyville (Bonnyville Healthcare Centre) program name: Alberta Hip and Knee Program
  • Calgary (Gulf Canada Square) program name: Alberta Hip and Knee Clinic
  • Calgary (South Health Campus) program name: SHC Bone and Joint Clinic
  • Camrose (Duggan Mall) program name: Camrose Musculoskeletal Clinic
  • Edmonton (Northgate Centre) program name: Edmonton Bone and Joint Centre
  • Grande Prairie 97th Street (Orthopaedic Associates) program name: Alberta Hip and Knee Program
  • Grande Prairie 67th Ave (Orthopedic Surgeons) program name: Alberta Hip and Knee Program
  • Lethbridge (Chinook Regional Hospital) program name: Chinook Bone and Joint Clinic
  • Medicine Hat (Medicine Hat Regional Hospital) program name: Surgical Optimization Clinic
  • Red Deer (Skyway Professional Centre) program name: Central Alberta Orthopaedics
  • Westlock (Westlock Orthopaedic Surgery Centre) program name: Alberta Hip and Knee Program
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-266-3471
FAX
403-221-4387
REFERRAL PHONE
403-265-5228
REFERRAL FAX
403-221-4387
REFERRAL ADVICE
RAAPID
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Hip pain
Relevant medical history/EMR record
 
Current
Medication List (dose, frequency, route)
 
Within 1 month
Height, weight, BMI
 
Current
What is the primary reason for the referral?
 
Current
What is the type of problem; -primary? -revision?
 
Current
Previous orthopaedic surgeries? If yes, describe surgery, surgeon and year
 
If applicable
Is patient currently controlling joint pain with medication? If yes, describe
 
Current
Please indicate if this is a WCB claim and if so, indicate claim number.
 
Current
Indicate the primary affected joint;Hip - right, left or bilateral?Describe duration of symptoms.
 
Current
X-ray; AP pelvis centered at pubis, AP and lateral of proximal half of affected femur
 
Within 6 months
Please be aware that a MRI is not required for this referral.
+-
Knee pain
Relevant medical history/EMR record
 
Current
Medication List (dose, frequency, route)
 
Within 1 month
Height, weight, BMI
 
Current
What is the primary reason for the referral?
 
Current
What is the type of problem; -primary? -revision?
 
Current
Previous orthopaedic surgeries? If yes, describe surgery, surgeon and year
 
If applicable
Is patient currently controlling joint pain with medication? If yes, describe
 
Current
Please indicate if this is a WCB claim and if so, indicate claim number.
 
Current
Indicate the primary affected joint;Knee - right, left or bilateral?Describe duration of symptoms.
 
Current
X-ray; AP weight bearing, lateral of knee with knee flexed, Skyline
 
Within 6 months
Please be aware that a MRI is not required for this referral.
+-
Osteoarthritis of hip
Relevant medical history/EMR record
 
Current
Medication List (dose, frequency, route)
 
Within 1 month
Height, weight, BMI
 
Current
What is the primary reason for the referral?
 
Current
What is the type of problem; -primary? -revision?
 
Current
Previous orthopaedic surgeries? If yes, describe surgery, surgeon and year
 
If applicable
Is patient currently controlling joint pain with medication? If yes, describe
 
Current
Please indicate if this is a WCB claim and if so, indicate claim number.
 
Current
Indicate the primary affected joint;Hip - right, left or bilateral?Describe duration of symptoms.
 
Current
X-ray; AP pelvis centered at pubis, AP and lateral of proximal half of affected femur
 
Within 6 months
Please be aware that a MRI is not required for this referral.
+-
Osteoarthritis of knee
Relevant medical history/EMR record
 
Current
Medication List (dose, frequency, route)
 
Within 1 month
Height, weight, BMI
 
Current
What is the primary reason for the referral?
 
Current
What is the type of problem; -primary? -revision?
 
Current
Previous orthopaedic surgeries? If yes, describe surgery, surgeon and year
 
If applicable
Is patient currently controlling joint pain with medication? If yes, describe
 
Current
Please indicate if this is a WCB claim and if so, indicate claim number.
 
Current
Indicate the primary affected joint;Knee - right, left or bilateral?Describe duration of symptoms.
 
Current
X-ray; AP weight bearing, lateral of knee with knee flexed, Skyline
 
Within 6 months
Please be aware that a MRI is not required for this referral.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Clinic will communicate cancellation preferences and missed appointment guidelines to patient at time of initial appointment scheduling.
Clinic will communicate cancellation preferences and missed appointment guidelines to patient at time of initial appointment scheduling.
 
HOURS OF OPERATION
Monday: 9:00 am - 4:00 pm
Tuesday: 9:00 am - 4:00 pm
Wednesday: 9:00 am - 4:00 pm
Thursday: 9:00 am - 4:00 pm
Friday: 9:00 am - 4:00 pm
   
 
ADDRESS
Suite 335
401 9 Avenue SW
Calgary Alberta
T2P 3C5
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
We are located in Gulf Canada Square: Suite 335, 401 9th Avenue SW.
We are located in Gulf Canada Square: Suite 335, 401 9th Avenue SW.
 
PHONE
403-266-3471
 
PARKING INSTRUCTIONS

The most convenient parking lot is a City of Calgary parking lot attached to Gulf Canada Square. Enter the Parking Structure immediately east of Gulf Canada Square at the intersection of 9th Avenue and 2nd Street SW. Follow the ramp up to the third level and enter the short term parking section to the right (4 hour maximum stay). The Alberta Hip and Knee Clinic is located just behind the elevators when you enter the doors connected to the short term parking lot. 

Rates: Daytime Mon- Fri (06:00 - 18:00)

$3.25 per 1/2 hour to maximum of $25.00 (Minimum purchase $3.25)

There are also many other parking structures and street parking spots available near Gulf Canada Square. Please give yourself enough time to find a parking spot you are comfortable with.

 

Transit Information

The Alberta Hip and Knee Clinic is conveniently located 2 short blocks from the C-Train line. If you are coming from the East, you should get off at the 1stStreet SW Station. If you are coming from the West, you should get off at the 3rdStreet SW Station. 

The most convenient parking lot is a City of Calgary parking lot attached to Gulf Canada Square. Enter the Parking Structure immediately east of Gulf Canada Square at the intersection of 9th Avenue and 2nd Street SW. Follow the ramp up to the third level and enter the short term parking section to the right (4 hour maximum stay). The Alberta Hip and Knee Clinic is located just behind the elevators when you enter the doors connected to the short term parking lot. 

Rates: Daytime Mon- Fri (06:00 - 18:00)

$3.25 per 1/2 hour to maximum of $25.00 (Minimum purchase $3.25)

There are also many other parking structures and street parking spots available near Gulf Canada Square. Please give yourself enough time to find a parking spot you are comfortable with.

 

Transit Information

The Alberta Hip and Knee Clinic is conveniently located 2 short blocks from the C-Train line. If you are coming from the East, you should get off at the 1stStreet SW Station. If you are coming from the West, you should get off at the 3rdStreet SW Station. 

 
EMAIL
WEBSITE
http://albertahipandknee.ca
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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