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This healthcare service has 1 current healthcare service locations.
Calgary Fall Prevention Clinic   at
Bridgeland Seniors Health Clinic
Specialty: Geriatric Medicine
Connect Care Department: CGY CBSC FALL PRVN CL
Estimated time to routine appointment: Within 6 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provides in-home assessments for older adults who have fallen.An in-home assessment is completed by a healthcare professional trained in falls prevention. Based on this assessment and a review by a multidisciplinary health care team, fall risks are identified and specific recommendations provided to the client and their family physician, and other health care providers as appropriate.
Provides in-home assessments for older adults who have fallen.An in-home assessment is completed by a healthcare professional trained in falls prevention. Based on this assessment and a review by a multidisciplinary health care team, fall risks are identified and specific recommendations provided to the client and their family physician, and other health care providers as appropriate.
ELIGIBILITY REQUIREMENTS
Inclusion Criteria:
  • Clients must be 65 years of age or older
  • Fallen within the last 12 months
  • Ambulant (with or without a walking aid)
Exclusion Criteria:
  • falls are clearly syncopal in nature, and as such they should be referred directly to Cardiology
  • Clients suffering from a moderate to severe dementia
  • Clients actively overusing substances
  • Terminally ill clients with a life expectancy of 6 months or less
  • older patients with complex presentations where falls are just part of the presenting picture where a Seniors health Clinic referral for a comprehensive evaluation may be more appropriate
  • Residency in a long-term care facility
  • Where the request is for ambulatory physiotherapy
Inclusion Criteria:
  • Clients must be 65 years of age or older
  • Fallen within the last 12 months
  • Ambulant (with or without a walking aid)
Exclusion Criteria:
  • falls are clearly syncopal in nature, and as such they should be referred directly to Cardiology
  • Clients suffering from a moderate to severe dementia
  • Clients actively overusing substances
  • Terminally ill clients with a life expectancy of 6 months or less
  • older patients with complex presentations where falls are just part of the presenting picture where a Seniors health Clinic referral for a comprehensive evaluation may be more appropriate
  • Residency in a long-term care facility
  • Where the request is for ambulatory physiotherapy
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Urgent Referrals: 
  • 5+ falls in the year prior to referral in the absence of a known progressive neurological condition where falls commonly occur (e.g., Parkinson’s disease, Parkinson Plus Syndromes)
  • 2+ falls within last month
  • 1+ fall with significant injury in the last 3 months
  • High risk of a fragility fracture
Urgent referrals are typically seen within 4-8 weeks.
Complete the referral form and fax it to the service using the contact information in this profile.
Urgent Referrals: 
  • 5+ falls in the year prior to referral in the absence of a known progressive neurological condition where falls commonly occur (e.g., Parkinson’s disease, Parkinson Plus Syndromes)
  • 2+ falls within last month
  • 1+ fall with significant injury in the last 3 months
  • High risk of a fragility fracture
Urgent referrals are typically seen within 4-8 weeks.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Geriatric Medicine , enter CGY CBSC FALL PRVN CL in the “To Department” section and complete order.
Urgent Referrals:
  • 5+ falls in the year prior to referral in the absence of a known progressive neurological condition where falls commonly occur (e.g., Parkinson’s disease, Parkinson Plus Syndromes)
  • 2+ falls within last month
  • 1+ fall with significant injury in the last 3 months
  • High risk of a fragility fracture
Urgent referrals are typically seen within 4-8 weeks.
Send an Internal Referral using the Ambulatory Referral Order to Geriatric Medicine , enter CGY CBSC FALL PRVN CL in the “To Department” section and complete order.
Urgent Referrals:
  • 5+ falls in the year prior to referral in the absence of a known progressive neurological condition where falls commonly occur (e.g., Parkinson’s disease, Parkinson Plus Syndromes)
  • 2+ falls within last month
  • 1+ fall with significant injury in the last 3 months
  • High risk of a fragility fracture
Urgent referrals are typically seen within 4-8 weeks.
ADDITIONAL SERVICE DETAILS
The Calgary Fall Prevention Clinic will conduct an in-home assessment by a healthcare professional trained in falls prevention.  Fall risks are identified and specific recommendations are provided to the client and the family physician. In situations where the client resides outside the City of Calgary Administrative boundaries, are homeless, or there are concerns about safety of the assessor if a home visit is performed, an in-home evaluation will not be done (note:  these individuals can be evaluated as an outpatient if otherwise appropriate).
The Calgary Fall Prevention Clinic will conduct an in-home assessment by a healthcare professional trained in falls prevention.  Fall risks are identified and specific recommendations are provided to the client and the family physician. In situations where the client resides outside the City of Calgary Administrative boundaries, are homeless, or there are concerns about safety of the assessor if a home visit is performed, an in-home evaluation will not be done (note:  these individuals can be evaluated as an outpatient if otherwise appropriate).
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-955-1525 (Referrals are triaged through Seniors One Line Referral)
403-955-1500
FAX
403-955-1514
REFERRAL PHONE
403-955-1525
REFERRAL FAX
403-955-1514
REFERRAL FORM
Please identify any patients who, due to cognitive impairment, might be prone to forget or cancel appointments? This will allow our schedulers to understand and accommodate their needs more effectively, without declining their referrals due to misunderstandings. Please indicate an alternate contact under "if patient is unable to book their own appointment" to facilitate booking. 

Seniors Health & Geriatric Medicine Referral Form
Please identify any patients who, due to cognitive impairment, might be prone to forget or cancel appointments? This will allow our schedulers to understand and accommodate their needs more effectively, without declining their referrals due to misunderstandings. Please indicate an alternate contact under "if patient is unable to book their own appointment" to facilitate booking. 

Seniors Health & Geriatric Medicine Referral Form
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Falls assessment
Number of falls
 
Within 12 months
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Consults from other specialists and diagnostic imaging if not on Netcare
 
All relevant information
Cognitively able to follow through with the recommendations made to decrease their likelihood of further falls
 
Within 12 months
Note; client must be cognitively able to participate in the assessment and adhere with interventions commonly recommended for minimizing the risk of future falls (e.g. behavior and medication modifications, physical activity/exercise program) to be accepted into this program.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If a patient cancels on short notice (less than 24 hours) or misses an appointment completely on 2 consecutive occasions, the referral will be closed and the referring physician notified that a re-referral is required.
If a patient cancels on short notice (less than 24 hours) or misses an appointment completely on 2 consecutive occasions, the referral will be closed and the referring physician notified that a re-referral is required.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
1070 McDougall Road NE
Calgary Alberta
T2E 7Z2
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS

If you are arriving by Taxi, please direct driver to the drop-off ramp at East side of the Clinic.

Bridgeland Seniors Health Centre site information.

If you are arriving by Taxi, please direct driver to the drop-off ramp at East side of the Clinic.

Bridgeland Seniors Health Centre site information.

 
PHONE
403-955-1525 (Referrals are triaged through Seniors One Line Referral)
403-955-1500
 
PARKING INSTRUCTIONS
Limited patient parking is available at the east side of the building with wheelchair accessibility via aramp. If no space is available, patients may be dropped off and escorted intothe building prior to parking in the overflow patient parking lot which is accessible from Centre Avenue and has sidewalks, with steps, leading back to the main building. Please see the attached map.
Limited patient parking is available at the east side of the building with wheelchair accessibility via aramp. If no space is available, patients may be dropped off and escorted intothe building prior to parking in the overflow patient parking lot which is accessible from Centre Avenue and has sidewalks, with steps, leading back to the main building. Please see the attached map.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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