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This healthcare service has 1 current healthcare service locations.
Hematology Central Access and Triage   at
Calgary Zone and Area
Central Access Healthcare Service
Specialty: Hematology
Connect Care Department: CALGARY ZONE HEMATOLOGY CAT
Estimated time to routine appointment: Not Available
Alberta Health Services - Calgary Zone
CENTRAL ACCESS SERVICES
This central access referral service provides a single point of entry for hematologists in Calgary. Provides a referral service for doctors, emergency departments, and urgent care centres in Calgary that need to refer people to see hematologists (doctors who specialize in blood diseases and issues).

Hematology Central Access and Triage is a referral service for non-malignant hematological disorders only and provides a referral service for general practitioners, specialists and urgent care physicians to refer patients for an outpatient consult with a hematologist
This central access referral service provides a single point of entry for hematologists in Calgary. Provides a referral service for doctors, emergency departments, and urgent care centres in Calgary that need to refer people to see hematologists (doctors who specialize in blood diseases and issues).

Hematology Central Access and Triage is a referral service for non-malignant hematological disorders only and provides a referral service for general practitioners, specialists and urgent care physicians to refer patients for an outpatient consult with a hematologist
ELIGIBILITY REQUIREMENTS
  • Adults (18 years or older) 
  • No thrombosis/ thrombophilia referrals. 
  • Adults (18 years or older) 
  • No thrombosis/ thrombophilia referrals. 
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and send it to the service using the contact information in this profile.
Please indicate on referral form if referral is of an urgent nature and contact triage clinician at 403-944-8050 to discuss.
For emergent referrals call the Foothills Medical Center main switchboard at 403-944-1110 and have the Hematologist on call paged.
Complete the referral form and send it to the service using the contact information in this profile.
Please indicate on referral form if referral is of an urgent nature and contact triage clinician at 403-944-8050 to discuss.
For emergent referrals call the Foothills Medical Center main switchboard at 403-944-1110 and have the Hematologist on call paged.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Hematology, type CALGARY ZONE HEMATOLOGY CAT in the “To Department” section and complete order.
Indicate if the referral is of an urgent nature and contact triage clinician at 403-944-8050 to discuss.
For emergent referrals call the Foothills Medical Center main switchboard at 403-944-1110 and have the Hematologist on call paged.
Send an Internal Referral using the Ambulatory Referral Order to Hematology, type CALGARY ZONE HEMATOLOGY CAT in the “To Department” section and complete order.
Indicate if the referral is of an urgent nature and contact triage clinician at 403-944-8050 to discuss.
For emergent referrals call the Foothills Medical Center main switchboard at 403-944-1110 and have the Hematologist on call paged.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
ADDITIONAL SERVICE DETAILS
Note:
  • For general questions call 403-944-1582 and for clinical questions call 403-944-8050.
  • Hematology is part of Specialist LINK.  Physicians can request non-urgent tele-advice via the webiste, www.specialistlink.ca, or by calling 403-910-2551 or toll-free at 1-844-962-5465. This service is available Mon - Fri. except stat holidays.
  • Outpatient Hematology Clincs are held at 3 sites: FMC, PLC, and SHC. You may indicate your preferred location on the referral and we will try to accommodate if appropriate.
  • For confirmed, malignant hematological disorders, please fax referral directly to the New Patient Referral at Tom Baker Cancer Centre (TBCC Hematology) at 403-521-3245.
The Division of Hematology and Hematological Malignancies provides service care for patients with malignant and non-malignant hematological disorders. 
Phone consults:
  • Emergent - call the hematologist on call
  • Non-Urgent - send a referral to Hematology Central Access and Triage requesting a booked phone consult OR the Hematology service is part of Specialist LINK. Physicians can request non-urgent tele-advice via the website, www.specialistlink.ca, or by calling 403-910-2551 or toll-free at 1-844-962-5465. This service is available Mon-Fri. except for stat holidays.
Note:
  • For general questions call 403-944-1582 and for clinical questions call 403-944-8050.
  • Hematology is part of Specialist LINK.  Physicians can request non-urgent tele-advice via the webiste, www.specialistlink.ca, or by calling 403-910-2551 or toll-free at 1-844-962-5465. This service is available Mon - Fri. except stat holidays.
  • Outpatient Hematology Clincs are held at 3 sites: FMC, PLC, and SHC. You may indicate your preferred location on the referral and we will try to accommodate if appropriate.
  • For confirmed, malignant hematological disorders, please fax referral directly to the New Patient Referral at Tom Baker Cancer Centre (TBCC Hematology) at 403-521-3245.
The Division of Hematology and Hematological Malignancies provides service care for patients with malignant and non-malignant hematological disorders. 
Phone consults:
  • Emergent - call the hematologist on call
  • Non-Urgent - send a referral to Hematology Central Access and Triage requesting a booked phone consult OR the Hematology service is part of Specialist LINK. Physicians can request non-urgent tele-advice via the website, www.specialistlink.ca, or by calling 403-910-2551 or toll-free at 1-844-962-5465. This service is available Mon-Fri. except for stat holidays.
 
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Amyloidosis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Calcium
 
Within 1 month

INR, PTT and TSH
 
Within 3 months

SPEP, UPEP and serum free light chains
 
Within 1 month
If available, please provide (optional):
  • IMMGLOB (Quantitative Immunoglobulins) 
If Amyloidosis is confirmed by biopsy, send referral to New Patient Referral at Tom Baker Cancer Centre by fax 403-521-3245.

Anemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Folate
 
Within 3 months

Retics
 
Within 3 months

Vit B12, SPEP, TSH, CRP, Ferritin and Iron studies
 
Within 3 months

Bleeding tendency
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Fibrinogen
 
Within 1 month

PT/INR and PTT
 
Within 1 month

Urinalysis
 
Within 1 month
If hemostasis bloodwork previously done, please include (optional)

Easy bleeding

Any history of excessive bleeding with previous surgeries/procedures?
Any upcoming surgeries/procedures?

Easy bruising
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Fibrinogen
 
Within 1 month

PT/INR and PTT
 
Within 1 month

Urinalysis
 
Within 1 month
If hemostasis bloodwork previously done, please include (optional)
Any history of easy bleeding?
Any upcoming procedures/surgeries?

Eosinophilia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Urate
 
Within 3 months
If available please provide (optional):
  • Tryptase
  • Histamine
  • CRP
  • Stool - O&P

Any history of asthma?
Allergy history?
Third world travel?
History of parasitic infection?
 

Hemochromatosis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Fasting glucose
 
Within 1 month

Ferritin
 
Within 1 month

Genetic hemochromatosis bloodwork (use molecular lab requisition and consent form)
 
Within 1 month

Hgb A1C and TSH
 
Within 3 months

If molecular testing for HFE previously completed, include a copy of the results (as not available on Netcare)
 
Within 1 month

Iron, TIBC
 
Within 1 month
If available, please provide (optional):
  • Albumin, AFP, CRP
  • PTH (female)
  • Testosterone (male)
High Ferritin with High FASTING Transferrin SaturationAny family history of Hemochromatosis?

Hemoglobinopathy
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Ferritin
 
Within 3 months

Hep B SAG, Hep C, HIV
 
Within 3 months

Retics
 
Within 3 months

TIBC and Fe
 
Within 3 months

Urinalysis
 
Within 1 month
Current or provide previous results:
Hemoglobinopathy Screen

Any family history?

Ethnicity?

Hereditary angioedema
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

C1 esterase inhibitor, function
 
Within 1 month

C3 and C4
 
Within 1 month
If available, please provide (optional):
  • any allergist and / or  immunologist consult notes

Hypogammaglobulinemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

IMMGLOB (Quantitative immunoglobulins)
 
Within 3 months
Referral will be reviewed and triaged by Dr. J. Grossman.

Iron deficiency anemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Complete blood count
 
Within 1 month

Ferritin
 
Within 1 month

Iron and TIBC
 
Within 1 month
If available, please provide (optional):
  • GGT, ALT, Bili T&D
  • EGD/Colonoscopy
  • IGA Tissue Transglutamidase
Is patient presently on an oral iron supplement? If so, name? frequency? start date?
Ethnicity?

If iron deficiency, refer to GI or Gyne as appropriate.  

Leukocytosis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

C-Reactive Protein
 
Within 3 months
If available, please provide (optional):
  • Calcium
  • Albumin

Lymphadenopathy
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

CT C/A/P
 
Within 1 month

Excisional/incisional biopsy results (*not FNA please)If biopsy confirms malignancy please refer directly to TBCC - fax 403-521-3245.
 
Within 1 month
If available, please provide (optional):
  • Calcium
  • Albumin
  • CRP
  • Beta 2 microglobulin
  • IMMGLOB (Quantitative Immunglobulins)
  • SPEP
Any history of recent night sweats, weight loss or fevers?
Excisional/incisional biopsy required for pathological diagnosis.

If biopsy has been completed and positive for malignancy, they will be redirected to New Patient Referral at Tom Baker Cancer Centre (TBCC Hematology)


Lymphocytosis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

If lymphocytes >5 consistently for 3 months, order;flow cytometry (use flow cytometry requisition - HEM/FLOW/peripheral blood)
 
Within 1 month
If available, please provide (optional):
  • Hep B SAG, Hep C
  • SPEP
  • IMMGLOB (Quantitative Immunoglobulins)
  • Any imaging results
Recent viral illness?
Smoker?

MGUS - monoclonal gammopathy of uncertain significance
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Albumin
 
Within 3 months

Calcium
 
Within 3 months

SPEP, UPEP
 
Within 1 month

serum free light chains
 
Within 1 month
If available, please bring (optional):
  • Beta 2 Microglobulin
  • CRP
  • IMMGLOB (Quantitative Immunoglobulins)
  • Skeletal survey (*not a bone scan)
  • Indicate why the SPEP or serum FLC assay was done

Monoclonal Gammopathy of Undetermined Significance

Macrocytosis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Ferritin
 
Within 3 months

Folate
 
Within 3 months

Retics
 
Within 3 months

Vit B12 and TSH
 
Within 3 months
ETOH history and liver disease?

Mast cell disorder
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Tryptase
 
Within 3 months
Please note that Hematology will NOT be accepting consultations for query Mast Cell Activation. It is advised that these consultations be directed to allergy/immunology.

If directed consult requests are made from an allergist and/or immunologist, these cases will be reviewed on a case-by-case basis for consideration of whether additional pathology testing for diagnosis of systemic mastocytosis is suggested. 
Hematology will accept consult requests for query Systemic Mastocytosis (SM) in the setting of patients with unexplained allergy and/or anaphylaxis and elevated tryptase levels or patients with cytopenias and/or organomegaly and elevated tryptase levels.

If the patient has previously been seen by a Hematologist and/or has available pathology and/or tryptase levels please include these documents with your consultation.

Patients with suspected or confirmed aggressive SM should be referred directly to New Patient Referral at Tom Baker Cancer Centre (TBCC Hematology)

Monocytosis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Neutropenia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

ANA
 
Within 3 months

Folate
 
Within 3 months

RF
 
Within 3 months

Vit B12
 
Within 3 months
Ethnicity?

Pancytopenia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

ANA
 
Within 3 months

LDH
 
Within 3 months
If available, please provide (optional):
  • SPEP
  • HBV
  • HCV
  • Any imaging results

Polycythemia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Chest X-ray (CXR)
 
Within 3 months

Erythropoietin (EPO)
 
Within 3 months

Ferritin
 
Within 3 months

Iron, TIBC
 
Within 3 months

Vitamin B12
 
Within 3 months
If available, please provide (optional):
  • PFTs
  • ABG's (use pulmonary function lab requisition)
  • If male, any anabolic steroid use
Smoking history?

Porphyria
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months
If diagnosis not confirmed, refer to General Internal Medicine Central Access and Triage.

Serum ferritin high
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Fasting iron studies
 
Within 1 month

Ferritin
 
Within 1 month
If available, please provide (optional)
  • Abdominal ultrasound result
  • ETOH history?

Splenomegaly
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Retics
 
Within 1-3 months

Ultrasound of abdomen
 
Within 1 month
If available, please provide (optional):
  • CRP, ANA, RF
  • SPEP
  • IMMGLOB (Quantitative Immunoglobulins)
  • Haptoglobin
  • DAT
  • HIV/HBV//HCV Testing

Thrombocytopenia
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Complete blood count
 
Within 1 month

Folate
 
Within 3 months

Vit B12
 
Within 3 months
If available, please provide (optional):
  • LDH, ANA
  • Hep B SAG, Hep C, HIV
  • Abdominal Ultrasound


Thrombocytosis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months

Ferritin and CRP
 
Within 3 months

Thrombosis
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Complete blood count
 
Within 1 month

LFT's (AST, ALP, GGT, ALT, Bili T&D, CREA, LDH)
 
Within 3 months
Re-direct all referrals to Thrombosis Clinic at RRDTC. 
  • Connect Care: CGY RRDTC THROMBOSIS CL
  • Fax: 403-270-8453


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5