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This healthcare service has 1 current healthcare service locations.
Dr. David Hanley Osteoporosis Centre   at
Richmond Road Diagnostic and Treatment Centre
Specialty: Endocrinology
Connect Care Department: CGY RRDTC OSTEOPOROSIS
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provides care for people with osteoporosis and other bone disorders.Offers care for people with osteoporosis and metabolic bone disease, as well as education for patients, the community, and healthcare providers. Osteoporosis education includes information about:
  • review of latest clinical practice guidelines
  • definition
  • diagnosis
  • prevention
  • treatment
  • review of clinical and community resources
  • information on exercise resources / supports
For more information, please see our website.
Provides care for people with osteoporosis and other bone disorders.Offers care for people with osteoporosis and metabolic bone disease, as well as education for patients, the community, and healthcare providers. Osteoporosis education includes information about:
  • review of latest clinical practice guidelines
  • definition
  • diagnosis
  • prevention
  • treatment
  • review of clinical and community resources
  • information on exercise resources / supports
For more information, please see our website.
ELIGIBILITY REQUIREMENTS
Clients greater than 18 years of age.
Clients greater than 18 years of age.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile, indicate "Osteoporosis".
If patient has seen an osteoporosis specialist in the past, please indicate the date and the physician's name.
If urgent, mark referral as urgent and list why.
Complete the referral form and fax it to the service using the contact information in this profile, indicate "Osteoporosis".
If patient has seen an osteoporosis specialist in the past, please indicate the date and the physician's name.
If urgent, mark referral as urgent and list why.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Endocrinology, type CGY RRDTC OSTEOPOROSIS in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Endocrinology, type CGY RRDTC OSTEOPOROSIS in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Metabolic bone disease
Past medical history
 
Within 1 month

Documentation of current medications
 
Within 1 month

Corrected serum calcium measurement
 
Within 1 month

Complete blood count
 
Within 1 month

Creatinine measurement, serum
 
Within 1 month

Alkaline phosphatase measurement
 
Within 1 month

Thyroid stimulating hormone measurement
 
Within 1 month

25-Hydroxyvitamin D
 
Within 1 month

Genetic finding
 
If applicable

Prednisone
 
Dose and frequency, if applicable

Osteoporosis
Past medical history
 
Within 1 month

Documentation of current medications
 
Within 1 month

Corrected serum calcium measurement
 
Within 1 month

Complete blood count
 
Within 1 month

Creatinine measurement, serum
 
Within 1 month

Alkaline phosphatase measurement
 
Within 1 month

Thyroid stimulating hormone measurement
 
Within 1 month

25-Hydroxyvitamin D
 
Within 1 month

Glucocorticoid
 
Any past or current treatment

osteoporosis treatment
 
Any past or current

Osteoporotic fracture probability score using World Health Organization fracture risk assessment tool
 
Within 1 month
or CAROC risk assessment score

Osteoporotic fracture
Past medical history
 
Within 1 month

Documentation of current medications
 
Within 1 month

Corrected serum calcium measurement
 
Within 1 month

Complete blood count
 
Within 1 month

Creatinine measurement, serum
 
Within 1 month

Alkaline phosphatase measurement
 
Within 1 month

Thyroid stimulating hormone measurement
 
Within 1 month

25-Hydroxyvitamin D
 
Within 1 month

Mechanism of injury
 
Age when fracture occurred
Patients with vetebral fractures need Serum protein electrophoresis tested.Include duration of bisphosphonate use (if applicable)
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES

Contact the clinic 48 hours prior to your appointment to eithercancel or reschedule your appointment.
In the event of 2 missed appointments your referral will be cancelled and your doctor will have to refer you to us again.

Contact the clinic 48 hours prior to your appointment to eithercancel or reschedule your appointment.
In the event of 2 missed appointments your referral will be cancelled and your doctor will have to refer you to us again.

 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
2nd Floor
1820 Richmond Road SW
Calgary Alberta
T2T 5C7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Osteoporosis services are located on the 2nd floor of the Richmond Road Diagnostic and Treatment Centre.  Take the main elevators to the 2nd floor and turn left after the reception desk.
Osteoporosis services are located on the 2nd floor of the Richmond Road Diagnostic and Treatment Centre.  Take the main elevators to the 2nd floor and turn left after the reception desk.
 
PHONE
403 955-8134
 
PARKING INSTRUCTIONS
Rates apply 24 hours per day, and are in effect for all public parking, including those with provincially issued placards for persons with disabilities.
Pay stations accept Canadian coins or credit card (Visa, Mastercard, American Express). Pay stations provide no change.
Public Parking Rates:
All parking lots: $2.25 per half hour or portion thereof $15.00 per 24 Hours 
Rates apply 24 hours per day, and are in effect for all public parking, including those with provincially issued placards for persons with disabilities.
Pay stations accept Canadian coins or credit card (Visa, Mastercard, American Express). Pay stations provide no change.
Public Parking Rates:
All parking lots: $2.25 per half hour or portion thereof $15.00 per 24 Hours 
 
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5