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This healthcare service has 1 current healthcare service locations.
Multiple Sclerosis Clinic   at
Red Deer Regional Hospital Centre
Specialty: Neurology
Connect Care Department: RED RDHC MULTIPLE SCLEROSIS CL
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
Provides support and assists people with multiple sclerosis (MS) and their families in dealing with MS and ensuring they receive the care they need.Services include:
  • Investigation and diagnosis
  • assessments, treatments, and follow-up
  • involving clients, families, and caregivers in making the care plan
  • assisting clients in having the confidence, skills, and ability to manage MS
  • education for clients, families, and other healthcare providers
  • assisting clients in seeing healthcare providers specialized in managing MS
  • client and family support
Provides support and assists people with multiple sclerosis (MS) and their families in dealing with MS and ensuring they receive the care they need.Services include:
  • Investigation and diagnosis
  • assessments, treatments, and follow-up
  • involving clients, families, and caregivers in making the care plan
  • assisting clients in having the confidence, skills, and ability to manage MS
  • education for clients, families, and other healthcare providers
  • assisting clients in seeing healthcare providers specialized in managing MS
  • client and family support
ELIGIBILITY REQUIREMENTS
A diagnosis of MS or other demyelinating disorder; or being investigated for same. Patients should have a family doctor that is able and willing to work with the clinic in the care and management of the client.
Referrals must include patient history and reason for referral. A recent MRI is also preferred but not always required.
A diagnosis of MS or other demyelinating disorder; or being investigated for same. Patients should have a family doctor that is able and willing to work with the clinic in the care and management of the client.
Referrals must include patient history and reason for referral. A recent MRI is also preferred but not always required.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
If urgent, please indicate urgency in your referral letter or call the clinic to speak to a nurse.
Complete the referral form and fax it to the service using the contact information in this profile.
If urgent, please indicate urgency in your referral letter or call the clinic to speak to a nurse.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Neurology, type RED RDHC MULTIPLE SCLEROSIS CL in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Neurology, type RED RDHC MULTIPLE SCLEROSIS CL in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
Clients seen in the MS Clinic can have access to a multidisciplinary team that includes Social Worker, Occupational Therapist and Registered Dietitian. Physiotherapist and Speech Language Pathologist can be linked via rehab department.
Clients seen in the MS Clinic can have access to a multidisciplinary team that includes Social Worker, Occupational Therapist and Registered Dietitian. Physiotherapist and Speech Language Pathologist can be linked via rehab department.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-406-5506
FAX
403-343-4531
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Demyelinating disease of central nervous system
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Complete list of co-morbidities
 
Within 1 month
MRI Reports
 
All Previous
Describe focal symptom(s) including date(s) of onset and symptom evolution (in a person with an MRI suspicious for MS)
 
Within 1 month
Previous neurology or Ophthalmology consult letters and discharge summaries
 
Within 12 months
Results of all investigations completed re neurologic symptoms
 
Any Available
Suspected and/or diagnosed
+-
Multiple sclerosis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Complete list of co-morbidities
 
Within 1 month
MRI Reports
 
All Previous
Describe focal symptom(s) including date(s) of onset and symptom evolution (in a person with an MRI suspicious for MS)
 
Within 1 month
Previous neurology or Ophthalmology consult letters and discharge summaries
 
Within 12 months
Results of all investigations completed re neurologic symptoms
 
Any Available
+-
Neuromyelitis optica
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Complete list of co-morbidities
 
Within 1 month
MRI Reports
 
All Previous
Describe focal symptom(s) including date(s) of onset and symptom evolution (in a person with an MRI suspicious for MS)
 
Within 1 month
Previous neurology or Ophthalmology consult letters and discharge summaries
 
Within 12 months
Results of all investigations completed re neurologic symptoms
 
Any Available
+-
Optic neuritis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Complete list of co-morbidities
 
Within 1 month
MRI Reports
 
All Previous
Describe focal symptom(s) including date(s) of onset and symptom evolution (in a person with an MRI suspicious for MS)
 
Within 1 month
Previous neurology or Ophthalmology consult letters and discharge summaries
 
Within 12 months
Results of all investigations completed re neurologic symptoms
 
Any Available
+-
Relapse
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Complete list of co-morbidities
 
Within 1 month
MRI Reports
 
All Previous
Describe focal symptom(s) including date(s) of onset and symptom evolution (in a person with an MRI suspicious for MS)
 
Within 1 month
Previous neurology or Ophthalmology consult letters and discharge summaries
 
Within 12 months
Results of all investigations completed re neurologic symptoms
 
Any Available
+-
Transverse myelopathy syndrome
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Complete list of co-morbidities
 
Within 1 month
MRI Reports
 
All Previous
Describe focal symptom(s) including date(s) of onset and symptom evolution (in a person with an MRI suspicious for MS)
 
Within 1 month
Previous neurology or Ophthalmology consult letters and discharge summaries
 
Within 12 months
Results of all investigations completed re neurologic symptoms
 
Any Available
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES

A new referral is required if a patient misses two appointments or if they have notbeen seen in 2 years.

A new referral is required if a patient misses two appointments or if they have notbeen seen in 2 years.

 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Closed Saturday, Sunday and Statutory holidays.
   
 
ADDRESS
Medical Specialty Clinics
3942 50A Avenue
Red Deer Alberta
T4N 4E7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Red Deer Regional Hospital accessed via Gaetz Avenue or Taylor Drive. If accessing via Hwy QE2 please take 32nd Street Exit and follow H signs.
Red Deer Regional Hospital accessed via Gaetz Avenue or Taylor Drive. If accessing via Hwy QE2 please take 32nd Street Exit and follow H signs.
 
PHONE
403-406-5506
 
PARKING INSTRUCTIONS
Parkade parking, street parking and underground parking are available.
Parkade parking, street parking and underground parking are available.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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V6.5