Test Environment
  
Community Addiction and Mental Health Services - Rural   at
Addiction and Mental Health Clinic - Strathmore
Specialty: Addiction and Mental Health
Connect Care Department: STM HPB AMH Comm Clinic
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provides assessment, treatment and follow up to individuals experiencing moderate to severe addiction and mental health concerns.Working across the lifespan, clinicians work with individuals and families to identify goals of treatment as they relate to Addiction and Mental Health concerns.

Other services include:
  • geriatrics (for individuals with cognitive decline)
  • outreach
  • urgent mental health care walk in ( times vary ) at Cochrane, Canmore, Banff and Airdrie Urgent Care Centers, Okotoks
Provides assessment, treatment and follow up to individuals experiencing moderate to severe addiction and mental health concerns.Working across the lifespan, clinicians work with individuals and families to identify goals of treatment as they relate to Addiction and Mental Health concerns.

Other services include:
  • geriatrics (for individuals with cognitive decline)
  • outreach
  • urgent mental health care walk in ( times vary ) at Cochrane, Canmore, Banff and Airdrie Urgent Care Centers, Okotoks
ELIGIBILITY REQUIREMENTS
  • Primary Diagnosis of moderate to severe mental illness, can include a co-occurring addiction.  
Inclusion Criteria:
  • No minimal or maximum age requirement
  • Youth aged 15 and younger must be accompanied by a parent or legal guardian. 
  • Able to participate in outpatient service
Exclusion Criteria:
  • Third party assessments
  • Primary legal issues or court-mandated treatment.  However, forensic history is not an exclusion criteria.
  • Presence of other readily available, effective, appropriate treatment options (eg Employer EAP, CCASA)
  • Client connectted to psychiatrist/therapist elsewhere in the zone and is receiving effective, appropriate treatement
  • Couples therapy as primary focus of treatment
  • Primary Diagnosis of moderate to severe mental illness, can include a co-occurring addiction.  
Inclusion Criteria:
  • No minimal or maximum age requirement
  • Youth aged 15 and younger must be accompanied by a parent or legal guardian. 
  • Able to participate in outpatient service
Exclusion Criteria:
  • Third party assessments
  • Primary legal issues or court-mandated treatment.  However, forensic history is not an exclusion criteria.
  • Presence of other readily available, effective, appropriate treatment options (eg Employer EAP, CCASA)
  • Client connectted to psychiatrist/therapist elsewhere in the zone and is receiving effective, appropriate treatement
  • Couples therapy as primary focus of treatment
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Fax or call the service using the contact information in this profile.
New referrals are initiated by contacting Access Mental Health either by phone at 403-943-1500 or by fax 403-943-9044.  Individuals are welcomed to contact Access Mental Health on their own or a referral can be faxed to Access Mental Health, anytime, by a healthcare provider or called in Monday to Friday between 8:00 a.m. and 4:30 p.m. Referral details must include patient demographics, reason for referral, relevant current/past treatment and the type of support being requested.  Upon receipt of faxed referrals, a letter is mailed to the patient (with a copy faxed to the referring physician/provider) asking the patient to call in to discuss their referral over the phone with a mental health clinician.  This step is required.  If translation services are required please indicate preferred language.
Fax or call the service using the contact information in this profile.
New referrals are initiated by contacting Access Mental Health either by phone at 403-943-1500 or by fax 403-943-9044.  Individuals are welcomed to contact Access Mental Health on their own or a referral can be faxed to Access Mental Health, anytime, by a healthcare provider or called in Monday to Friday between 8:00 a.m. and 4:30 p.m. Referral details must include patient demographics, reason for referral, relevant current/past treatment and the type of support being requested.  Upon receipt of faxed referrals, a letter is mailed to the patient (with a copy faxed to the referring physician/provider) asking the patient to call in to discuss their referral over the phone with a mental health clinician.  This step is required.  If translation services are required please indicate preferred language.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type STM HPB AMH Comm Clinic in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type STM HPB AMH Comm Clinic in the “To Department” section and complete order. 
REFERRAL PROCESS - FOR SELF-REFERRAL
Complete the referral form and fax or call it to the service using the contact information in this profile.
New referrals are initiated by contacting Access Mental Health either by phone at 403-943-1500 or by fax 403-943-9044.
Complete the referral form and fax or call it to the service using the contact information in this profile.
New referrals are initiated by contacting Access Mental Health either by phone at 403-943-1500 or by fax 403-943-9044.
ADDITIONAL SERVICE DETAILS
Services include:
  • Evidence informed care
  • Time-limited, goal focused treatment
  • Consultation, assessment and follow up
  • Individual and/or group therapy (Dialectial Behavioral Therapy, Cognitive Behavioral Therapy, Heartmath eg.)
  • Medication Management
  • Case Management
  • Outreach
  • Social skills instruction, modelling and feedback
  • Psychiatric consultation
Staffing: Social Workers, Nurses, Psychologists, Psychiatrists. 

Cost:  This is a publicly funded service.
Once the referral is received from Access Mental Health, the Airdrie clinic will contact the client directly to schedule an appointment.  

Geriatric Consultation:
Family Physicians can make a referral for:
  • Individuals with cognitive impairment with our without compromised physical health
  • Consultations and Assessments
  • Interventions and Education
  • Individual counseling
Please include current medications and supplements as well as lab results that rule out Urinary Tract Infection.  

Psychiatric Only Consultation (for Family Physicians):
Family Physicians can make a referral for individuals 16 years of age and older, for a one time psychiatric consultation related to:
  • Medication
  • Complex Mental Health presentation
  • Individuals 16 and 17 years of age require parental consent.
Services include:
  • Evidence informed care
  • Time-limited, goal focused treatment
  • Consultation, assessment and follow up
  • Individual and/or group therapy (Dialectial Behavioral Therapy, Cognitive Behavioral Therapy, Heartmath eg.)
  • Medication Management
  • Case Management
  • Outreach
  • Social skills instruction, modelling and feedback
  • Psychiatric consultation
Staffing: Social Workers, Nurses, Psychologists, Psychiatrists. 

Cost:  This is a publicly funded service.
Once the referral is received from Access Mental Health, the Airdrie clinic will contact the client directly to schedule an appointment.  

Geriatric Consultation:
Family Physicians can make a referral for:
  • Individuals with cognitive impairment with our without compromised physical health
  • Consultations and Assessments
  • Interventions and Education
  • Individual counseling
Please include current medications and supplements as well as lab results that rule out Urinary Tract Infection.  

Psychiatric Only Consultation (for Family Physicians):
Family Physicians can make a referral for individuals 16 years of age and older, for a one time psychiatric consultation related to:
  • Medication
  • Complex Mental Health presentation
  • Individuals 16 and 17 years of age require parental consent.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
 
PHONE
403-361-7277
FAX
403-592-4798
REFERRAL FORM
For Addiction and Mental Health please see process described under Routine referral process.

For Geriatric  and Psychiatry Clinics: 
Please fax referrals to 403-592-4798.
For Addiction and Mental Health please see process described under Routine referral process.

For Geriatric  and Psychiatry Clinics: 
Please fax referrals to 403-592-4798.
REFERRAL ADVICE
Specialist LINK
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Geriatric referral
Copy of behavior/mood mapping completed
 
Please attach to referral
Copy of enacted Power of Attorney/Personal Directive
 
Please attach to referral.
History of Cognitive Impairment
 
Please capture on the referral.
History of Mental Health Concerns
 
Please capture on the referral.
If in facility please attach Confusion Assessment Method (CAM) screen for delirium
 
Please attach to referral
Please ensure the following has been addressed: pain, constipation, infection, hydration and recent med changes reviewed.
 
Prior to referral being made
Specify any recent behavioral changes and indicate how long behavior has been present
 
Please capture on the referral.
+-
Psychiatry service
All requests for therapy will be referred back to referrer. For therapy please have individual contact Access Mental Health at 1-844-943-1500
 
Contact Access Mental Health at 403-844-943-1500
On referral, please clearly state the question you would like answered related to medication and/or diagnostic clarification
 
At time of referral
Services are for individuals age 16 and older. Individuals under the age of 18 must be accompanied by parent/guardian.
 
At time of appointment
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Clients are encouraged to NOT miss appointments.  Missed appointments impact their ability to meet their goals and as well, extend the wait times for other wanting to access services. 
If an individual does need to reschedule, they are asked to provide 24 hour notice so we can support someone else accessing the appointment time. If no notice is given then the missed appointment is considered a no show and the individual will be required to follow the outlined processes, as explained by the therapist in the initial meeting.
Clients are encouraged to NOT miss appointments.  Missed appointments impact their ability to meet their goals and as well, extend the wait times for other wanting to access services. 
If an individual does need to reschedule, they are asked to provide 24 hour notice so we can support someone else accessing the appointment time. If no notice is given then the missed appointment is considered a no show and the individual will be required to follow the outlined processes, as explained by the therapist in the initial meeting.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
   
 
ADDRESS
205 3 Avenue
Strathmore Alberta
T1P 1K2
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located at the intersection of 2nd Avenue and 3rd Street
Located at the intersection of 2nd Avenue and 3rd Street
 
PHONE
403-361-7277
 
PARKING INSTRUCTIONS
Two hour parking is available on side street.
Two hour parking is available on side street.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Options related to virtual appointments can be discussed at first appointment.
Options related to virtual appointments can be discussed at first appointment.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

Main entrance


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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