Test Environment
  
Adult Addiction and Mental Health Services - Assertive Outreach   at
Stettler Hospital and Care Centre
Specialty: Addiction and Mental Health
Connect Care Department: STE SHCC AMH OUTREACH
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
Provide persons with severe and / or persistent mental illness with community-based services that encompass a continuum of flexible and comprehensive, recovery focused interventions that assist individuals to maintain a reasonable independency, quality of life, and optimal level of functioning in their own community.Provide services to individuals with significant impairments of functioning due to severe and/or persistent mental illness,often affecting their daily functioning; difficulty accepting and maintaining treatment; lack of personal support systems; and may have coexisting issues related to substance abuse and/or justice involvement. Individuals must be willing to participate in the community or be clients leagally aligned to services through such programs as Community Treatment Orders.
Services Include:
  • Medication/Psychiatric Support; administer, assess, monitor prescribed medications
  • Teaching/education and prevention and promotion strategies for recovery focused care
  • Advocate in referral to doctor and/or psychiatrist
  • Support transportation for essential appointments
  • Support social, cultural, spiritual, and personal meaningful activities for quality of life improvement
  • Liaise with employment, finance and housing supports
  • Provide support in activities of daily living; meal planning, grocery shopping
  • Supportive counselling; crisis resolution, problem solving; social skills, coping skills' promote independence
Provide persons with severe and / or persistent mental illness with community-based services that encompass a continuum of flexible and comprehensive, recovery focused interventions that assist individuals to maintain a reasonable independency, quality of life, and optimal level of functioning in their own community.Provide services to individuals with significant impairments of functioning due to severe and/or persistent mental illness,often affecting their daily functioning; difficulty accepting and maintaining treatment; lack of personal support systems; and may have coexisting issues related to substance abuse and/or justice involvement. Individuals must be willing to participate in the community or be clients leagally aligned to services through such programs as Community Treatment Orders.
Services Include:
  • Medication/Psychiatric Support; administer, assess, monitor prescribed medications
  • Teaching/education and prevention and promotion strategies for recovery focused care
  • Advocate in referral to doctor and/or psychiatrist
  • Support transportation for essential appointments
  • Support social, cultural, spiritual, and personal meaningful activities for quality of life improvement
  • Liaise with employment, finance and housing supports
  • Provide support in activities of daily living; meal planning, grocery shopping
  • Supportive counselling; crisis resolution, problem solving; social skills, coping skills' promote independence
ELIGIBILITY REQUIREMENTS
18 or older, based on appropriateness to services, and experiencing a severe and persistent mental illness that seriously impairs their daily functioning. Willingness to participate and engage in services and support in the community, or would respond to a consistent and creative approach to commence and maintain participation. Individuals aligned to the Mental Health Act with a Community Treatment Order will take precedence to service provisioning.
18 or older, based on appropriateness to services, and experiencing a severe and persistent mental illness that seriously impairs their daily functioning. Willingness to participate and engage in services and support in the community, or would respond to a consistent and creative approach to commence and maintain participation. Individuals aligned to the Mental Health Act with a Community Treatment Order will take precedence to service provisioning.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Clients must be referred by a mental health professional. An intake interview/meeting for screening and triage must be completed with an Assertive Outreach nurse for provisional acceptance. Completion of a sevice referral form is to be submitted for full acceptance to the program.
Complete the referral form and fax it to the service using the contact information in this profile.
Clients aligned to the Mental Health Act with a Community Treatment Order will take precedence.
Clients must be referred by a mental health professional. An intake interview/meeting for screening and triage must be completed with an Assertive Outreach nurse for provisional acceptance. Completion of a sevice referral form is to be submitted for full acceptance to the program.
Complete the referral form and fax it to the service using the contact information in this profile.
Clients aligned to the Mental Health Act with a Community Treatment Order will take precedence.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type STE SHCC AMH OUTREACH in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type STE SHCC AMH OUTREACH in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
Clients are supported in a case management model of care with the supports of a multidisciplinary team.
Clients are supported in a case management model of care with the supports of a multidisciplinary team.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 3 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 5 days.
  • Appointment outcome to referral source within 3 days.
 
PHONE
403-743-2000
FAX
403-740-8880
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Chronic mental illness
Clients requiring support with persistent/chronic mental health needs to maintain an optimal level of functioning.
 
Current

Current Medication Prescription
 
Within 1 month

If recently discharged, a discharge summary is required.
 
Current
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Chronic mental illness
CTO forms
 
Other, upon acceptance

Clients supported on a Community Treament Order (CTO) under the Mental Health Act
 
Current

Current Medication prescription
 
Other, upon acceptance

If recently discharged, a discharge summary is to be provided, as well medication prescription and CTO forms.
 
Current
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
Description:
Closed from 12:00 PM to 1:00 PM for Lunch.
   
 
ADDRESS
5912 47 Avenue
Stettler Alberta
T0C 2L0
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
61 St and 47 Ave
61 St and 47 Ave
 
PHONE
403-743-2000
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site
There is currently no parking map available for this site
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5