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This healthcare service has 1 current healthcare service locations.
Pediatric and Adolescent Complex Pain Clinic   at
Alberta Children's Hospital
Specialty: Pain Medicine
Connect Care Department: CGY ACH PED PAIN PROGRAM
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
This program offers treatment and assessment to children experiencing chronic, complex, or difficult to manage pain.The Pediatric Complex Pain Clinic provides a comprehensive, multidisciplinary, accessible outpatient service for the management of complex pain experienced by children and their families, focusing on goal attainment, self-management and overall functional improvement.
This program offers treatment and assessment to children experiencing chronic, complex, or difficult to manage pain.The Pediatric Complex Pain Clinic provides a comprehensive, multidisciplinary, accessible outpatient service for the management of complex pain experienced by children and their families, focusing on goal attainment, self-management and overall functional improvement.
ELIGIBILITY REQUIREMENTS
Children aged 0 - 17 years.

Exclusion criteria:
  • if headaches are the primary complaint, patient should be referred to Pediatric Neurology Clinic at Alberta Children's Hospital. Headaches for more than 3 months should be referred to the Pediatric Headache Clinic
  • if abdominal pain is the primary complaint, patient should be referred to ACH Gastroenterology
  • unstable/untreated mental health condition
  • unstable/untreated substance addiction
  • unstable medical condition
  • currently involved with Palliative Care/ASSIST Team
Inclusion Criteria:
  • within Alberta Children Hospital catchment area (unless otherwise approved).
  • documented pain-related impairment as primary complaint.
  • interventions and/or diagnostic tests have been completed to optimize care and rule out sinister pathology.
  • pain is complex and its management needs fall outside the norm for a particular specialty after failure in basic pain management interventions, including allied health support from their primary or referring clinic.
  • referring physician and family physician/NP will continue to provide care for the child and family alongside the CPC treatment team.
  • family and child must be willing to be assessed by multiple disciplines, including; physician, nurse, physiotherapy, psychology, family therapist, following the biopsychosocial model of care.
Children aged 0 - 17 years.

Exclusion criteria:
  • if headaches are the primary complaint, patient should be referred to Pediatric Neurology Clinic at Alberta Children's Hospital. Headaches for more than 3 months should be referred to the Pediatric Headache Clinic
  • if abdominal pain is the primary complaint, patient should be referred to ACH Gastroenterology
  • unstable/untreated mental health condition
  • unstable/untreated substance addiction
  • unstable medical condition
  • currently involved with Palliative Care/ASSIST Team
Inclusion Criteria:
  • within Alberta Children Hospital catchment area (unless otherwise approved).
  • documented pain-related impairment as primary complaint.
  • interventions and/or diagnostic tests have been completed to optimize care and rule out sinister pathology.
  • pain is complex and its management needs fall outside the norm for a particular specialty after failure in basic pain management interventions, including allied health support from their primary or referring clinic.
  • referring physician and family physician/NP will continue to provide care for the child and family alongside the CPC treatment team.
  • family and child must be willing to be assessed by multiple disciplines, including; physician, nurse, physiotherapy, psychology, family therapist, following the biopsychosocial model of care.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile
Urgent Referrals: Urgent referrals will be triaged according to clinic criteria.
Complete the referral form and fax it to the service using the contact information in this profile
Urgent Referrals: Urgent referrals will be triaged according to clinic criteria.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Pain Medicine, type CGY ACH PED PAIN PROGRAM in the “To Department” section and complete order.
Urgent Referrals: Urgent referrals will be triaged according to clinic criteria.
Send an Internal Referral using the Ambulatory Referral Order to Pain Medicine, type CGY ACH PED PAIN PROGRAM in the “To Department” section and complete order.
Urgent Referrals: Urgent referrals will be triaged according to clinic criteria.
ADDITIONAL SERVICE DETAILS
The Pediatric and Adolescent Complex Pain Clinic provides a comprehensive, multidisciplinary, accessible outpatient service for the management of complex pain experienced by children and their families with the focus on goal attainment, self-management and overall functional improvement.
New patients should receive the Outpatient Clinics Welcome Letter.
The Pediatric and Adolescent Complex Pain Clinic provides a comprehensive, multidisciplinary, accessible outpatient service for the management of complex pain experienced by children and their families with the focus on goal attainment, self-management and overall functional improvement.
New patients should receive the Outpatient Clinics Welcome Letter.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-955-7430
FAX
403-476-7756
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Pain management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
All relevant history
 
Current
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
No show/missed appointments may require a new referral.
No show/missed appointments may require a new referral.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
28 Oki Drive NW
Calgary Alberta
T3B 6A8
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Alberta Children's Hospital is located on the corner of 24 Avenue NW and West Campus Drive NW.
Alberta Children's Hospital is located on the corner of 24 Avenue NW and West Campus Drive NW.
 
PHONE
403-955-7430
 
PARKING INSTRUCTIONS
Surface lots, and parkades available onsite
Surface lots, and parkades available onsite
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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