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This healthcare service has 1 current healthcare service locations.
Vestibular Rehabilitation   at
Glenrose Rehabilitation Hospital
Specialty: Rehabilitation
Connect Care Department: EDM GRH BALANCE SERVICE
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Vestibular Rehabilitation is physical therapy that can help people with inner ear problems who are experiencing functional limitations due to persistent imbalance, movement-provoked dizziness and visual motion sensitivity.Services include assessment, customized exercises, and education about their condition including symptom management strategies, focused on helping them achieve specific functional goals.

Clients with Benign Paroxysmal Positional Vertigo (BPPV) can first access physical therapy clinics in the community.
Vestibular Rehabilitation is physical therapy that can help people with inner ear problems who are experiencing functional limitations due to persistent imbalance, movement-provoked dizziness and visual motion sensitivity.Services include assessment, customized exercises, and education about their condition including symptom management strategies, focused on helping them achieve specific functional goals.

Clients with Benign Paroxysmal Positional Vertigo (BPPV) can first access physical therapy clinics in the community.
ELIGIBILITY REQUIREMENTS
  • Teens to older adults with a confirmed inner ear disorder experiencing difficulties as described above.
  • Information supporting vestibular diagnosis must be provided, including diagnostic testing/ bedside testing/ specific symptom history.
  • Clients must be able to understand and take part in the assessment.
  • Clients must be ready to follow through with home exercises/ implementing other recommendations at home.
  • Teens to older adults with a confirmed inner ear disorder experiencing difficulties as described above.
  • Information supporting vestibular diagnosis must be provided, including diagnostic testing/ bedside testing/ specific symptom history.
  • Clients must be able to understand and take part in the assessment.
  • Clients must be ready to follow through with home exercises/ implementing other recommendations at home.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referral must be signed or authorized by a physician or nurse practitioner.
Complete the referral form and fax it with supporting medical documentation to the service using the contact information in this profile.
Referral must be signed or authorized by a physician or nurse practitioner.
Complete the referral form and fax it with supporting medical documentation to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type EDM GRH BALANCE SERVICE in the “To Department” section and complete order.
Use the SmartPhrase " GRHSCMBVESTIBULARANDBALANCE " in the Comments section of the referral. Incomplete referrals may delay service.
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type EDM GRH BALANCE SERVICE in the “To Department” section and complete order.
Use the SmartPhrase " GRHSCMBVESTIBULARANDBALANCE " in the Comments section of the referral. Incomplete referrals may delay service.
ADDITIONAL SERVICE DETAILS
PLEASE NOTE:  This service provides a course of physical therapy rehabilitation on an outpatient basis.
PLEASE NOTE:  This service provides a course of physical therapy rehabilitation on an outpatient basis.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-735-8231
FAX
780-735-7946
REFERRAL PHONE
780-735-8231
REFERRAL FAX
780-735-7946
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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Vestibular rehabilitation
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Clinical history incl. summary of investigations ruling out causes of dizziness
 
Within 12 months
Consultation findings by other specialists
 
Within 12 months
Documentation of objective findings on clinical examination
 
Within 12 months
Vestibular function testing supporting a confirmed vestibular diagnosis
 
Within 12 months
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
  • After two missed initial appointments, the referral will be closed; physician will be notified a new referral will be required.
  • Cancellations or rescheduling of appointments should be done several days in advance.
  • If up to three therapy appointments are missed without notification, therapy may be suspended. 
  • After two missed initial appointments, the referral will be closed; physician will be notified a new referral will be required.
  • Cancellations or rescheduling of appointments should be done several days in advance.
  • If up to three therapy appointments are missed without notification, therapy may be suspended. 
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Closed during Statutory holidays.
   
 
ADDRESS
Room 2412 GlenWest, Syncrude Centre for Motion and Balance
10230 111 Avenue NW
Edmonton Alberta
T5G 0B7
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Please come to the Glenrose Rehabilitation Hospital Main Entrance, just off of 111 Avenue (10230 - 111 Avenue) and check in with the Front Desk/Admitting.
Please come to the Glenrose Rehabilitation Hospital Main Entrance, just off of 111 Avenue (10230 - 111 Avenue) and check in with the Front Desk/Admitting.
 
PHONE
780-735-8231
 
PARKING INSTRUCTIONS
Disabled and public parking is available in the underground parkade and at designated surface stalls.  Pay by plate parking is available.
Disabled and public parking is available in the underground parkade and at designated surface stalls.  Pay by plate parking is available.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are not available.
Virtual appointments are not available.
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

Accessible and public parking are available on designated surface and underground parking stalls.

Pay by plate parking is available.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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