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Pediatric Ears Nose and Throat Clinic   at
Alberta Children's Hospital
Specialty: Pediatric Otolaryngology
Connect Care Department: CGY ACH ENT CL
Estimated time to routine appointment: Greater than 18 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provides care to children with diseases of the ears, nose and throat.Provides treatment for the following conditions:
  • airway anomolies
  • cleft palate
  • decreased hearing
  • dsyphagia
  • ear Infections
  • epistaxis
  • microtia
  • nasal congestion
  • neck mass
  • sleep apnea
  • stridor
  • tonsillitis
  • voice disturbances
Provides care to children with diseases of the ears, nose and throat.Provides treatment for the following conditions:
  • airway anomolies
  • cleft palate
  • decreased hearing
  • dsyphagia
  • ear Infections
  • epistaxis
  • microtia
  • nasal congestion
  • neck mass
  • sleep apnea
  • stridor
  • tonsillitis
  • voice disturbances
ELIGIBILITY REQUIREMENTS
Ages 0 - 18 years old.
Ages 0 - 18 years old.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
We only accept referrals from professionals – Physicians, Nurse Practitioners, Audiologists who have a Prac ID number.
Complete the referral form and fax it to the service using the contact information in this profile
Urgent Referrals: Call ACH switchboard at 403-955-7211 and ask to speak to the pediatric ENT on call.
Referrals will be sent to the most appropriate provider.
  • We require an email address of the patient/ parent / guardian to book and confirm appointments. We also send documents / instructions to the family of treatments to be done prior to attending clinic.
  • Referrals are waitlisted as per best practice guidelines.
  • Referrals will be sent to the most appropriate provider.
  • Appointments are booked approximately 3 months in advance.
  • Families are notified by letter and/or email.
We only accept referrals from professionals – Physicians, Nurse Practitioners, Audiologists who have a Prac ID number.
Complete the referral form and fax it to the service using the contact information in this profile
Urgent Referrals: Call ACH switchboard at 403-955-7211 and ask to speak to the pediatric ENT on call.
Referrals will be sent to the most appropriate provider.
  • We require an email address of the patient/ parent / guardian to book and confirm appointments. We also send documents / instructions to the family of treatments to be done prior to attending clinic.
  • Referrals are waitlisted as per best practice guidelines.
  • Referrals will be sent to the most appropriate provider.
  • Appointments are booked approximately 3 months in advance.
  • Families are notified by letter and/or email.
REFERRAL PROCESS - FOR CONNECT CARE USERS
We only accept referrals from professionals – Physicians, Nurse Practitioners, Audiologists who have a Prac ID number.
Send an Internal Referral using the Ambulatory Referral Order to Pediatric Otolaryngology, type CGY ACH ENT CL in the “To Department” section and complete order
Referrals will be sent to the most appropriate provider.
Urgent Referrals: Call ACH switchboard at 403-955-7211 and ask to speak to the pediatric ENT on call.
  • We require an email address of the patient/ parent / guardian to book and confirm appointments. We also send documents / instructions to the family of treatments to be done prior to attending clinic.
  • Referrals are waitlisted as per best practice guidelines.
  • Referrals will be sent to the most appropriate provider.
  • Appointments are booked 3 months in advance.
  • Families are notified by letter and/or email.
We only accept referrals from professionals – Physicians, Nurse Practitioners, Audiologists who have a Prac ID number.
Send an Internal Referral using the Ambulatory Referral Order to Pediatric Otolaryngology, type CGY ACH ENT CL in the “To Department” section and complete order
Referrals will be sent to the most appropriate provider.
Urgent Referrals: Call ACH switchboard at 403-955-7211 and ask to speak to the pediatric ENT on call.
  • We require an email address of the patient/ parent / guardian to book and confirm appointments. We also send documents / instructions to the family of treatments to be done prior to attending clinic.
  • Referrals are waitlisted as per best practice guidelines.
  • Referrals will be sent to the most appropriate provider.
  • Appointments are booked 3 months in advance.
  • Families are notified by letter and/or email.
ADDITIONAL SERVICE DETAILS
Not all clinic physicians provide all services.
Not all clinic physicians provide all services.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 14 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-955-2218
FAX
403-476-7768 (Fax referrals)
REFERRAL FAX
403-476-7768
REFERRAL FORM
REFERRAL ADVICE
Specialist LINK
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Cleft palate
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Audiogram
 
Within 1-3 months
Birth records
 
Within 1-3 months.
Recent bloodwork or genetic testing if available
 
Within 1-3 months
Recent diagnostic imaging
 
Within 1 month
Dental x-rays
 
Within 1 month
SLP assessment
 
Within 1-3 months
Previous surgeries
 
Within 1-3 months
+-
Decreased hearing
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Audiogram
 
Within 3 months
Recent diagnostic imaging
 
Within 3 months
Speech/language history
 
Within 3 months
+-
Dysphagia
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Precipitating events
 
Within 1 month
Birth history
 
Within 1 month
Feeding history
 
Within 3 months
Previous diagnostic testing eg. UGI or Barium swallow
 
Within 6 months

A FEES (Fiberoptic Endoscopic Evaluation of Swallowing) may be considered to evaluate for aspirtation in certain cases.

Patient must be on <2 lpm Oxygen flow to perform FEES exam.
+-
Epistaxis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
History of onset, frequency, duration, laterality, medications, family bleeding and precipitating factors.
 
Within 6 months
Treatment with Polysporin ointment applied bilaterally to inside of nose QHS for 2 weeks followed by continued, daily use of water-based moisturizing agent.
 
Within 3 months
Bloodwork; CBC, PT/PTT
 
Within 3 months
Will consider referral only when treatment recommendations have failed to alleviate symptoms.

Access emergency care if severe, uncontrolled bleeding fails to stop with homecare measures.

If coagulation studies are not within normal limits, please address prior to initiating ENT referral.
+-
Infection of ear
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Frequency/number of infections in past year
 
Within 12 months
Otitis Externa or Otitis Media
 
Within 6 months
Audio attached if any hearing or speech concerns
 
Within 1-3 months
Criteria for ear tube consideration is 3 episodes/ 6 months or 4 episodes/ year or persistent middle ear effusion > 3 months.
+-
Mass of neck
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Related diagnostic imaging
 
Within 3 months
Previous interventions
 
Within 3 months
+-
Microtia
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Audiogram
 
Within 1-3 months
Recent diagnostic imaging
 
Within 12 months
Speech/language history
 
Within 6 months
Photos of the affected ear
 
Within 1 month
Photos of the affected ear
+-
Nasal congestion
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Lateral neck x-ray to evaluation adenoid size
 
Within 6 months
Nasonex or Avamys trial
 
Within 3 months
Nasal saline irrigation trial
 
Within 3 months
Allergy testing for rhinitis not resolved by nasal medications
 
Within 12 months
+-
Sleep apnea
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Sleep history; quality and quantity of nighttime breathing, daytime behaviors
 
Within 6 months
Rate of growth since birth, current weight
 
Within 6 months
+-
Stridor
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Feeding history
 
Within 1-3 months
Birth history (if infant)
 
Within 3 months
Growth chart
 
Within 3 months
+-
Tonsillitis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
History of >7 episodes in last year, or >5 episodes in each of last 2 years, or >3 episodes in each of last 3 years, or 2 separate peritonsillar abscesses requiring drainage.
 
Within 12 months
Each episode of tonsillitis defined as sore throat plus >1 of following: Temp >38.3C, Enlarged lymph nodes(>2cm), Tonsillar/pharyngeal exudate, Culture positive swab for group A beta-hemolytic streptococcus.
 
Within 12 months
Referral will be considered only when criteria/investigations have been met and documented.

If patient does not meet criteria, watchful waiting is recommended.

If extenuating cirumstances preclude use of guidelines, please resubmit referral with an explanation of concerns.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Due to high volumes of referrals and limited resources, no shows will not be rebooked, the referral will be closed and returned to the referring source.
Due to high volumes of referrals and limited resources, no shows will not be rebooked, the referral will be closed and returned to the referring source.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
Description:
Clinic closed from noon to 1:00 PM.
   
 
ADDRESS
2nd floor, Sensory Reception desk
28 Oki Drive NW
Calgary Alberta
T3B 6A8
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Located on the corner of 24 Avenue NW and West Campus Drive NW.
Clinic specific directions: Check in at the Sensory reception desk on the 2nd Floor.
Located on the corner of 24 Avenue NW and West Campus Drive NW.
Clinic specific directions: Check in at the Sensory reception desk on the 2nd Floor.
 
PHONE
403-955-2218
 
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
This service does not provide virtual appointments
This service does not provide virtual appointments
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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