Test Environment
  
Addiction and Mental Health - Community Services, Child, and Adolescent   at
St. Albert Provincial Building
Specialty: Addiction and Mental Health
Connect Care Department: STA SAPB AMH CYF CLINIC
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Provides assessment and treatment of mental health concerns.Children, youth & Families Addiction & Mental Health provides a wide range of publicly-funded mental health services and support for children and youth (5-17 years of age) and their families, residing within Edmonton and area. Treatment services are generally provided by a multi-disciplinary team of health care providers. Services are goal-focused, aiming to provide the right service at the right time for the right length.
Provides assessment and treatment of mental health concerns.Children, youth & Families Addiction & Mental Health provides a wide range of publicly-funded mental health services and support for children and youth (5-17 years of age) and their families, residing within Edmonton and area. Treatment services are generally provided by a multi-disciplinary team of health care providers. Services are goal-focused, aiming to provide the right service at the right time for the right length.
ELIGIBILITY REQUIREMENTS
Child/youth (ages 5-17 years) with a moderate to severe level of distress/impairment due to a mental health concern, not already accessing mental health therapy with another provider.
Child/youth (ages 5-17 years) with a moderate to severe level of distress/impairment due to a mental health concern, not already accessing mental health therapy with another provider.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
If the patient is already connected to an AHS Addiction and Mental Health service, please connect with that service provider.
All new referrals for this program are managed through Addiction and Mental Health - Intake Services, Child and Adolescent. See that service’s ARD profile for more detail.
Intake Services will accept referrals from physicians and community agencies on behalf of a client. Complete the referral form and fax it to the service using the contact information in this profile. If seeking a specific program or service, please indicate it on the form. Include any relevant supporting documentation. Referral letters will not be accepted without the referral form.
Providers who are internal to CYF AMH should use the Internal Referral form.
If the patient is already connected to an AHS Addiction and Mental Health service, please connect with that service provider.
All new referrals for this program are managed through Addiction and Mental Health - Intake Services, Child and Adolescent. See that service’s ARD profile for more detail.
Intake Services will accept referrals from physicians and community agencies on behalf of a client. Complete the referral form and fax it to the service using the contact information in this profile. If seeking a specific program or service, please indicate it on the form. Include any relevant supporting documentation. Referral letters will not be accepted without the referral form.
Providers who are internal to CYF AMH should use the Internal Referral form.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type STA SAPB AMH CYF CLINIC in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type STA SAPB AMH CYF CLINIC in the “To Department” section and complete order. 
REFERRAL PROCESS - FOR SELF-REFERRAL
Youth, parents and caregivers can self-refer by calling the service directly using the contact information in this profile.
Youth, parents and caregivers can self-refer by calling the service directly using the contact information in this profile.
ADDITIONAL SERVICE DETAILS
Our service is goal-focused and aims to hear your concerns and work with you to develop a plan that meets your needs. Our program uses approaches and strategies that are based on evidence and best practice. You and your therapist will review your goal(s) and treatment plan regularly. In some cases, referrals to a child psychiatrist can become part of treatment planning. You are encouraged to connect with your family physician first to explore options and to seek an updated medical evaluation. Child psychiatrists in our program provide consultation only, and therefore it is necessary that you have a family physician or pediatrician who will provide follow-up care. Mental Health Therapists in these services work collaboratively with primary care providers (family physicians and PCN’s) so that clients’ ongoing care is followed through at the primary care level.
Our service is goal-focused and aims to hear your concerns and work with you to develop a plan that meets your needs. Our program uses approaches and strategies that are based on evidence and best practice. You and your therapist will review your goal(s) and treatment plan regularly. In some cases, referrals to a child psychiatrist can become part of treatment planning. You are encouraged to connect with your family physician first to explore options and to seek an updated medical evaluation. Child psychiatrists in our program provide consultation only, and therefore it is necessary that you have a family physician or pediatrician who will provide follow-up care. Mental Health Therapists in these services work collaboratively with primary care providers (family physicians and PCN’s) so that clients’ ongoing care is followed through at the primary care level.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
825-402-6799
780-408-8776
REFERRAL FORM
Referral Form
For full referral information, please see the Alberta Referral Directory profile for Addiction and Mental Health - Intake Services, Child and Adolescent.
Referral Form
For full referral information, please see the Alberta Referral Directory profile for Addiction and Mental Health - Intake Services, Child and Adolescent.
REFERRAL ADVICE
Connect MD
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Mental health care
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
History of presenting illness
 
Within 1 month
+-
Mental health disorder
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
History of presenting illness
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Patients who miss multiple appointments without notifying the clinic, may require a new referral.
Patients who miss multiple appointments without notifying the clinic, may require a new referral.
 
HOURS OF OPERATION
Monday: 8:15 am - 4:30 pm
Tuesday: 8:15 am - 4:30 pm
Wednesday: 8:15 am - 4:30 pm
Thursday: 8:15 am - 4:30 pm
Friday: 8:15 am - 4:30 pm
Description:
During the school year only.
   
 
ADDRESS
30 Sir Winston Churchill Avenue
St. Albert Alberta
T8N 3A3
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Sir Winston Churchill Avenue and Grandin Road
Sir Winston Churchill Avenue and Grandin Road
 
PHONE
825-402-6799
780-408-8776
 
PARKING INSTRUCTIONS
Parking is located outside the entrance to the facility.
Parking is located outside the entrance to the facility.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available.
There is currently no parking map available.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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