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Access Orthopaedics - Multidisciplinary Musculoskeletal Triage Assessment   at
Macleod Trail Professional Centre
Specialty: Orthopaedic Surgery
Estimated time to routine appointment: Within 3 months
NON AHS
SERVICE DESCRIPTION
Access Orthopaedics is a multidisciplinary team of surgeons, physiatrists, sport medicine physicians, triage physicians and physiotherapists providing comprehensive musculoskeletal assessment and treatment.
We are a team of physicians offering treatments for various musculoskeletal issues.

We manage acute injuries & chronic ailments, with a complete team approach. We provide assessment of musculoskeletal concerns, with appropriate investigations, and non-operative management plans, to improve patient function and pain reduction, including physiatry.

We provide referral for surgical referral and intervention as required, and provide continued care during the wait for surgery. By collaborating with our orthopaedic collaegues, we ensure that when possible all imaging and investigations are ordered in conjunction with a surgical referral to avoid additional delays in treatment.
Access Orthopaedics is a multidisciplinary team of surgeons, physiatrists, sport medicine physicians, triage physicians and physiotherapists providing comprehensive musculoskeletal assessment and treatment.
We are a team of physicians offering treatments for various musculoskeletal issues.

We manage acute injuries & chronic ailments, with a complete team approach. We provide assessment of musculoskeletal concerns, with appropriate investigations, and non-operative management plans, to improve patient function and pain reduction, including physiatry.

We provide referral for surgical referral and intervention as required, and provide continued care during the wait for surgery. By collaborating with our orthopaedic collaegues, we ensure that when possible all imaging and investigations are ordered in conjunction with a surgical referral to avoid additional delays in treatment.
ELIGIBILITY REQUIREMENTS
Referrals for musculoskeletal injuries and conditions
 
We do not accept referrals for WCB patients. 
Referrals for musculoskeletal injuries and conditions
 
We do not accept referrals for WCB patients. 
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
For urgent referrals, please fax request with URGENT, listing current acute issue with all relevant imaging and history.
Complete the referral form and fax it to the service using the contact information in this profile.
For urgent referrals, please fax request with URGENT, listing current acute issue with all relevant imaging and history.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order and sign.
Outgoing orders are not sent electronically and require processing in workqueue 5.

For urgent referrals, please fax request with URGENT, listing current acute issue with all relevant imaging and history.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order and sign.
Outgoing orders are not sent electronically and require processing in workqueue 5.

For urgent referrals, please fax request with URGENT, listing current acute issue with all relevant imaging and history.
ADDITIONAL SERVICE DETAILS
  • Referrals are processed with 72 hours, with a referral received notification sent to the referring office.
  • Referrals are scheduled for next available appointment if appropriate. Our team may suggest referring patient to most appropriate service for their injury and condition.
  • Services are covered by Alberta Health Services (some fees may apply for certain treatment recommendations, such as physiotherapy or non funded injection procedures)
  • We do not accept WCB referrals for our multidisciplinary triage programs.
  • We have a variety of resources and additional information available on our website at www.accessorthopaedics.ca
  • Referrals are processed with 72 hours, with a referral received notification sent to the referring office.
  • Referrals are scheduled for next available appointment if appropriate. Our team may suggest referring patient to most appropriate service for their injury and condition.
  • Services are covered by Alberta Health Services (some fees may apply for certain treatment recommendations, such as physiotherapy or non funded injection procedures)
  • We do not accept WCB referrals for our multidisciplinary triage programs.
  • We have a variety of resources and additional information available on our website at www.accessorthopaedics.ca
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
587-355-3090
FAX
587-387-3158
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Musculoskeletal disorder
Referral letter with Prac ID
 
Within 3 months
+-
Musculoskeletal injury
Referral letter with Prac ID
 
Within 3 months
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Fracture
Referral letter with Prac ID
 
Within 2 weeks
+-
Rupture of tendon
Referral letter with Prac ID
 
Within 2 weeks
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Patients are asked to call the clinic to reschedule if they need to cancel within 24 hours. There is a no-show fee for repeated missed appointments.
Patients are asked to call the clinic to reschedule if they need to cancel within 24 hours. There is a no-show fee for repeated missed appointments.
 
HOURS OF OPERATION
Monday: 08:00 am - 04:30 pm
Tuesday: 08:00 am - 04:30 pm
Wednesday: 08:00 am - 04:30 pm
Thursday: 08:00 am - 04:30 pm
Friday: 08:00 am - 04:30 pm
   
 
ADDRESS
#300, 3916 Macleod Trail SE
Calgary Alberta
T2G 2C5
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located centrally in Calgary on the corner of Macleod Trail and 39th Street on the third floor in suite 300. We are located 1 block away from the 39th Street C Train station.
Located centrally in Calgary on the corner of Macleod Trail and 39th Street on the third floor in suite 300. We are located 1 block away from the 39th Street C Train station.
 
PHONE
587-355-3090
 
PARKING INSTRUCTIONS
Free 90 minute parking with registration with the ParkPlus system is available in the above ground and underground parking lots.
Free 90 minute parking with registration with the ParkPlus system is available in the above ground and underground parking lots.
 
EMAIL
ao@ghsclinics.ca
WEBSITE
https://www.accessorthopaedics.ca/
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments may be possible for some types of appointments.
Virtual appointments may be possible for some types of appointments.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
The building is wheelchair accessible, with elevator access to the third floor.

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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