Test Environment
  
Community Addiction and Mental Health Clinics (CAMHC)   at
South Health Campus
Specialty: Addiction and Mental Health
Connect Care Department: CGY SHC AMH COMM CLINIC
Estimated time to routine appointment: Varies by Clinic
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provides community-based treatment for people with a moderate to severe mental illness.Services may include:
  • intake assessment
  • psychiatric consultation
  • individual and or group therapy
  • managing medication
  • transition services (e.g. Independent Living Support)
  • case management
Provides community-based treatment for people with a moderate to severe mental illness.Services may include:
  • intake assessment
  • psychiatric consultation
  • individual and or group therapy
  • managing medication
  • transition services (e.g. Independent Living Support)
  • case management
ELIGIBILITY REQUIREMENTS
Adults 18 years and older with moderate to severe mental illness.
Inclusion Criteria: Adults with moderate to severe addiction and mental health problems. 
Exclusion Criteria: 3rd party assessments or couples therapy.
Adults 18 years and older with moderate to severe mental illness.
Inclusion Criteria: Adults with moderate to severe addiction and mental health problems. 
Exclusion Criteria: 3rd party assessments or couples therapy.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
All referrals are initiated by phoning Access Mental Health at (403) 943-1500.  A physician referral is not required, however individuals are encouraged to access a family physician in order to facilitate follow-up care.

Please be aware that the preferred method for Access Mental Health is by phone.  If a referral is faxed in, Access Mental Health sends a letter to the patient (and also faxes a copy to the referring physician) asking the patient to call within 7 days (if possible) to discuss their referral over the phone with a Mental Health Clinician. This step is required.
Physicians are encouraged to phone in a referral and consult with Mental Health Clinicians during business hours (Mon-Fri 8am-5pm).

Once the referral has been received, the clinic will contact the client within 10 business days.  If the client does not respond to the initial phone call for clinical intake assessment, they will be called one additional time within 7 days.  If still no response, a letter will be sent with instructions to contact the clinic to book an appointment within 7 business days.  If there is no contact within 7 business days, the file will be closed by clinic staff.
Wait time for therapist/case management is approximately 6 months.
All referrals are initiated by phoning Access Mental Health at (403) 943-1500.  A physician referral is not required, however individuals are encouraged to access a family physician in order to facilitate follow-up care.

Please be aware that the preferred method for Access Mental Health is by phone.  If a referral is faxed in, Access Mental Health sends a letter to the patient (and also faxes a copy to the referring physician) asking the patient to call within 7 days (if possible) to discuss their referral over the phone with a Mental Health Clinician. This step is required.
Physicians are encouraged to phone in a referral and consult with Mental Health Clinicians during business hours (Mon-Fri 8am-5pm).

Once the referral has been received, the clinic will contact the client within 10 business days.  If the client does not respond to the initial phone call for clinical intake assessment, they will be called one additional time within 7 days.  If still no response, a letter will be sent with instructions to contact the clinic to book an appointment within 7 business days.  If there is no contact within 7 business days, the file will be closed by clinic staff.
Wait time for therapist/case management is approximately 6 months.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY SHC AMH COMM CLINIC in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY SHC AMH COMM CLINIC in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS
Addiction and Mental Health Community Clinics are adult generalist outpatient clinics that provide recovery and goal based treatment that is time-limited (15-20 sessions) for individuals experiencing moderate to severe addiction and mental health issues.  Addiction and Mental Health services focus on providing client and family centered care.  Active engagement and partnership with the treatment team will support a client's journey towards recovery.  The treatment plan and goals will be regularly reviewed with the client during their care.
The team offers a multidisciplinary approach and may include psychiatry, nursing, social work, psychology,  and outreach.
Addiction and Mental Health Community Clinics are adult generalist outpatient clinics that provide recovery and goal based treatment that is time-limited (15-20 sessions) for individuals experiencing moderate to severe addiction and mental health issues.  Addiction and Mental Health services focus on providing client and family centered care.  Active engagement and partnership with the treatment team will support a client's journey towards recovery.  The treatment plan and goals will be regularly reviewed with the client during their care.
The team offers a multidisciplinary approach and may include psychiatry, nursing, social work, psychology,  and outreach.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 5 days.
  • Wait list status update every 30 days.
  • Appointment outcome to referral source within 14 days.
 
PHONE
403-943-1500 Access Mental Health
TOLL FREE PHONE
1-844-943-1500 Access Mental Health
REFERRAL FORM
Contact Access Mental Health to refer.
Contact Access Mental Health to refer.
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Mental illness
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Mental illness
Acute but not necessarily severe disorders or issues that necessitate the need for urgent attention to prevent further decomposition, e.g. displaying some signs of psychosis, suicidal ideation without intent, postpartum depression.
 
Current
See process above for urgent referral process


+-
Emergent Reason for Referral
Additional Details
+-
Mental illness
EMERGENT clinical situation where there is an imminent risk of serious harm or death to self or others (e.g. serious suicidal states, violent states, or states of seriously impaired judgment, delirium, dementia, or acute psychosis, severe dissociative state, querying admission to hospital).
Connect patient with:
  • Immediate resources such as 911 or the closest Emergency Department.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend your appointment, please contact the clinic to reschedule.  Appointments cancelled without 24 hours notice will be considered a no show.
The program works closely with clients regarding engagement in treatment.  A 2 miss rule is generally applied regarding missed appointments.
If you are unable to attend your appointment, please contact the clinic to reschedule.  Appointments cancelled without 24 hours notice will be considered a no show.
The program works closely with clients regarding engagement in treatment.  A 2 miss rule is generally applied regarding missed appointments.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Limited evening appointments available.

Closed on weekends and statutory holidays.
   
 
ADDRESS
4448 Front Street SE
Calgary Alberta
T3M 1M4
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Clinic directions: Upon entering the main doors, turn left to find the Outpatient elevators located across from the Good Earth coffee shop.  Take elevators to the 5th floor and follow signs to Clinic 5C - Adult Addiction and Mental Health Outpatient Services (last clinic in the hallway).
If assistance is needed, volunteers/wayfinders wearing red shirts are available at the Information Desk in front of the main hospital entrance.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.

Transit stops include Route 406, 14, and 302.
Clinic directions: Upon entering the main doors, turn left to find the Outpatient elevators located across from the Good Earth coffee shop.  Take elevators to the 5th floor and follow signs to Clinic 5C - Adult Addiction and Mental Health Outpatient Services (last clinic in the hallway).
If assistance is needed, volunteers/wayfinders wearing red shirts are available at the Information Desk in front of the main hospital entrance.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.

Transit stops include Route 406, 14, and 302.
 
PHONE
403-943-1500 Access Mental Health
TOLL FREE PHONE
1-844-943-1500 Access Mental Health
 
PARKING INSTRUCTIONS
Paid accessible parking available underground.  Free 2 hour parking along the South side of the hospital.  Additional free parking available in neighbouring communities.
Paid accessible parking available underground.  Free 2 hour parking along the South side of the hospital.  Additional free parking available in neighbouring communities.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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