Test Environment
  
Hand Clinic   at
South Health Campus
Specialty: Plastic Surgery
Connect Care Department: CGY SHC HAND CL
Estimated time to routine appointment: Not Available
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Offers assessment and treatment for hand, wrist and arm concerns.This program provides assessment and treatment for injuries as recommended by the health care team.
Offers assessment and treatment for hand, wrist and arm concerns.This program provides assessment and treatment for injuries as recommended by the health care team.
ELIGIBILITY REQUIREMENTS
Please review the Provincial Adult Orthopedic & Spine Referral Pathway (Refer to the provincial pathway.) for process instructions and any labs and diagnostic imaging required with your referral.

Patients must be by 14 years or older and must be referred by a primary care provider.
Please review the Provincial Adult Orthopedic & Spine Referral Pathway (Refer to the provincial pathway.) for process instructions and any labs and diagnostic imaging required with your referral.

Patients must be by 14 years or older and must be referred by a primary care provider.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and send it to the service using the contact information in this profile.
Or Fax the completed form, relevant medical history and recent x-ray report directly to your Zonal FAST Office and indicate the preferred clinic location, specific surgeon or next available orthopaedic at 1-833-627-7023.
For urgent or emergency injuries you must contact the On Call Hand Surgeon at South Health Campus found in ROCA or call the switchboard and have the Hand Surgeon paged. 403-956-1111.
Complete the referral form and send it to the service using the contact information in this profile.
Or Fax the completed form, relevant medical history and recent x-ray report directly to your Zonal FAST Office and indicate the preferred clinic location, specific surgeon or next available orthopaedic at 1-833-627-7023.
For urgent or emergency injuries you must contact the On Call Hand Surgeon at South Health Campus found in ROCA or call the switchboard and have the Hand Surgeon paged. 403-956-1111.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Plastic Surgery, type CGY SHC HAND CL in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Plastic Surgery, type CGY SHC HAND CL in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
The following injuries are example of routine referrals (Note: this is not a complete list of potential injuries):
  • Trigger fingers
  • Carpal tunnel
  • Chronic wrist issues
The following injuries are example of urgent referrals (Note: this is not a complete list of potential injuries):
  • Fractures
  • Tendon or nerve injuries
  • Mallet Finger
  • Joint dislocations, instabilities
  • Infections, Wounds
  • Other injuries deemed to need emergency care
The following injuries are example of emergent referrals (Note: this is not a complete list of potential injuries):
  • Devascularized digits/hands
  • Life/limb threatening infections
  • Amputations
The following injuries are example of routine referrals (Note: this is not a complete list of potential injuries):
  • Trigger fingers
  • Carpal tunnel
  • Chronic wrist issues
The following injuries are example of urgent referrals (Note: this is not a complete list of potential injuries):
  • Fractures
  • Tendon or nerve injuries
  • Mallet Finger
  • Joint dislocations, instabilities
  • Infections, Wounds
  • Other injuries deemed to need emergency care
The following injuries are example of emergent referrals (Note: this is not a complete list of potential injuries):
  • Devascularized digits/hands
  • Life/limb threatening infections
  • Amputations
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-956-3255
FAX
403-592-4840
REFERRAL FORM
Please indicate if this is a WCB claim and if so, specify the claim number.

Referral Form
Please indicate if this is a WCB claim and if so, specify the claim number.

Referral Form
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Deformity of wrist and/or hand
Refer to the Provincial Adult Orthopedic & Spine Referral Pathway
 
Current
Deformity - Hand & Wrist
Includes: Rheumatoid hand deformities, tendon related deformity (mallet finger, jersey finger, boutonniere’s); dupuytren’s contracture
+-
Disorder of ligament of hand and/or wrist
Refer to the Provincial Adult Orthopedic & Spine Referral Pathway
 
Current
Ligament Pathologies - Hand & Wrist
Includes: Scapholunate, triangular fibrocartilage complex (TFCC) / distal radial ulnar joint (DRUJ) instability

Acute Ligament Pathologies - Hand & Wrist
Includes: Ligament rupture or injury
+-
Disorder of tendon of hand and/or wrist
Refer to the Provincial Adult Orthopedic & Spine Referral Pathway
 
Current
Tendon Pathologies - Hand & Wrist 
Includes: Instability, tendonitis, tear
+-
Entrapment with compression of peripheral nerve at wrist and/or hand
Refer to the Provincial Adult Orthopedic & Spine Referral Pathway
 
Current
Entrapment Neuropathy of Upper Limb (Hand Numbness)
Includes: Carpal tunnel syndrome, ulnar neuropathy, Radial neuropathy
+-
Inflammation of joint of wrist and/or hand
Refer to the Provincial Adult Orthopedic & Spine Referral Pathway
 
Current
+-
Mass of wrist and/or hand
Refer to the Provincial Adult Orthopedic & Spine Referral Pathway
 
Current
Mass (Tumor or Lump) - Hand & Wrist 
Includes: Masses, Tenosynovitis

We don’t accept insidious onset or oncology
+-
Pain in wrist and/or hand
Refer to the Provincial Adult Orthopedic & Spine Referral Pathway
 
Current
Pain - Hand & Wrist
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you need to cancel or reschedule your appointment due to illness or for another reason, please call us as soon as possible so we may offer your appointment to another patient.

Please contact specific surgeon's office for missed appointment guidelines.
If you need to cancel or reschedule your appointment due to illness or for another reason, please call us as soon as possible so we may offer your appointment to another patient.

Please contact specific surgeon's office for missed appointment guidelines.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
Main Level
4448 Front Street SE
Calgary Alberta
T3M 1M4
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Referred to as the SHC Bone and Joint Clinic.
South Health Campus site information
Referred to as the SHC Bone and Joint Clinic.
South Health Campus site information
 
PHONE
403-956-3255
 
PARKING INSTRUCTIONS
Parking information will be given with appointment notification.
You can also follow this link for more information: South Health Campus Parking Information
Parking information will be given with appointment notification.
You can also follow this link for more information: South Health Campus Parking Information
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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