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Oncology New Patient Referral at Arthur JE Child Comprehensive Cancer Centre   at
Arthur J.E. Child Comprehensive Cancer Centre
Specialty: Oncology and Hematology
Connect Care Department: CGY ACCC OUTPATIENT DEPT
Estimated time to routine appointment: Not Available
Alberta Health Services - Cancer Care Alberta
SERVICE DESCRIPTION
New patient referral and follow-up ambulatory clinics for patients who need cancer services in the Calgary Zone.For service information, visit the Arthur J.E. Child Comprehensive Cancer Centre website: https://www.albertahealthservices.ca/ajec/Page15399.aspx
New patient referral and follow-up ambulatory clinics for patients who need cancer services in the Calgary Zone.For service information, visit the Arthur J.E. Child Comprehensive Cancer Centre website: https://www.albertahealthservices.ca/ajec/Page15399.aspx
ELIGIBILITY REQUIREMENTS
Confirmed pathology for solid tumours is required for all referrals.
Confirmed pathology for solid tumours is required for all referrals.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
If urgent, mark referral as urgent.
Please note that if the condition of your patient changes to inpatient status after a new referral to the Arthur J.E. Child Comprehensive Cancer Centre, please contact the main referral number so that we may assist in determining the best timing and location for their appointment.
Complete the referral form and fax it to the service using the contact information in this profile.
If urgent, mark referral as urgent.
Please note that if the condition of your patient changes to inpatient status after a new referral to the Arthur J.E. Child Comprehensive Cancer Centre, please contact the main referral number so that we may assist in determining the best timing and location for their appointment.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Oncology and Hematology, type CGY ACCC OUTPATIENT DEPT in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Oncology and Hematology, type CGY ACCC OUTPATIENT DEPT in the “To Department” section and complete order. 
ADDITIONAL SERVICE DETAILS
Additional services offered at the Arthur J.E Child Comprehensive Cancer Centre include:

Complex Cancer Management service (Dept ID 10201313): Provides consultation services for patients with complex cancer-related pain/symptom/palliative issues
Psychosocial Oncology (Dept ID 101123105): Includes professionals from psychology, social work, spiritual care, nursing, and psychiatry. Provides programs and services to support patients with cancer and their families, including: individual/couple/family counselling, professionally-led support groups, sexual health programs and services, practical support for finances and other basic needs, and classes.

Dyspnea and Pleurex Clinics (Dept ID 102013112): Offers symptom relief to cancer patients with shortness of breath due to malignant pleural effusions.
Additional services offered at the Arthur J.E Child Comprehensive Cancer Centre include:

Complex Cancer Management service (Dept ID 10201313): Provides consultation services for patients with complex cancer-related pain/symptom/palliative issues
Psychosocial Oncology (Dept ID 101123105): Includes professionals from psychology, social work, spiritual care, nursing, and psychiatry. Provides programs and services to support patients with cancer and their families, including: individual/couple/family counselling, professionally-led support groups, sexual health programs and services, practical support for finances and other basic needs, and classes.

Dyspnea and Pleurex Clinics (Dept ID 102013112): Offers symptom relief to cancer patients with shortness of breath due to malignant pleural effusions.
 
PHONE
587-231-3100
FAX
587-231-3580
REFERRAL PHONE
587-231-3100
REFERRAL FAX
587-231-3580
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Breast cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
See Provincial Breast Health Referral Quick Reference (Path to Care, 2016)
+-
Cancer of anal canal
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CT scan is required covering the site of the disease and CT chest/abdomen/pelvis is preferred
 
Current
Definitive cancer pathology is mandatory; if clearly metastatic, two reasonable attempts at biopsy should be tried. Speak to GI Oncologist if unsuccessful (ROCA)
 
Current
MRI pelvis (can be scheduled at any date - DO NOT delay consultation)
 
Current
PET scan (NOT required, do not delay consult or order this test)
 
Optional
Provide any symptom information considered relevant by the referring physician
 
Current
Specific comorbidity information to identify infectious diseases, liver disease, or any other concurrent medical problem
 
Current
Gastrointestinal Cancer
Referrals are accepted from surgeons, gastroenterologists and hepatologists. Referrals from other providers will be accepted if the cancer is metastatic or cannot be resected by a surgeon.
+-
Carcinoma of brain
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
All recent lab work
 
Current
All related diagnostic imaging - reports, films, CDs with images
 
Current
All relevant medical and surgical consultations
 
Current
Histopathological reports
 
Current
Relevant comorbidities: history of seizures, focal neurological deficits, infectious disease, any other concurrent medical problem, daily medication including dexamethasone and anti-epileptics, any symptom information considered relevant
 
Current
Surgery report - primary tumor, including all neurosurgery
 
Current
Neurologic (Brain) Cancer

Required investigations for:
  • astrocytoma, chordoma, craniopharyngioma, ependymoma, glioblastoma, hemangiopericytoma, medulloblastoma, meningioma, oligodendroglioma, pineal tumour.
+-
Carcinoma of genitourinary organ
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Any relevant OR reports (TURP, orchidectomy, prostatectomy, lymphadenectomy) surgery for primary tumor, inpatient discharge summaries, history and physical
 
Current
Comorbidity information: renal dysfunction/disease, any other concurrent medical problems
 
Current
Histopathological reports relating to any surgical/biopsy procedures
 
Within 1 month
If transferring from another cancer clinic/facility, copies of all patient documentation
 
Current
Relevant symptom information
 
Current
Genitourinary Cancer

Add the following current investigations for specific GU Cancers listed below:
  • Bladder cancer: bone scans reports and films, CT scans reports and films, operative report - cystoscopy
  • Testicular cancer: AFP and BHCG tumour marker (pre and post operative), CT scan abdomen/pelvis/chest report and film, chest x-ray report, ultrasound report - scrotal
  • Prostate cancer: bone scan report and film, CT scan report and film, PSA tumour markers - recent and old, ultrasound report and films
  • Renal cancer: bone scan report and films, CT scans report and films, ultrasound report and films
+-
Cholangiocarcinoma of biliary tract
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CT chest/abdomen/pelvis is preferred; MRI liver and chest x-ray is a reasonable alternative
 
Current
Definitive cancer pathology is mandatory; if clearly metastatic, a reasonable attempt at biopsy should be tried. Speak to GI Oncologist if unsuccessful
 
Current
Provide any symptom information considered relevant by the referring physician
 
Current
specific comorbidity information to identify infectious diseases, liver disease, or any other concurrent medical problem
 
Current
Gastrointestinal Cancer
Referrals are accepted from surgeons, gastroenterologists and hepatologists. Referrals from other providers will be accepted if the cancer is metastatic or cannot be resected by a surgeon.
+-
Colorectal cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CT scan is required covering the site of the disease and CT chest/abdomen/pelvis is preferred
 
Current
Definitive cancer pathology is mandatory; if clearly metastatic, two reasonable attempts at biopsy should be tried. Speak to GI Oncologist if unsuccessful (ROCA)
 
Current
If obstructed OR no evidence of metastatic disease, consultation or appointment with Surgeon is mandatory, Surgeon will then refer to ACCC
 
Current
Provide any symptom information considered relevant by the referring physician
 
Current
Specific comorbidity information to identify infectious diseases, liver disease, or any other concurrent medical problem
 
Current
Gastrointestinal Cancer
Referrals are accepted from surgeons, gastroenterologists and hepatologists. Referrals from other providers will be accepted if the cancer is metastatic or cannot be resected by a surgeon.
+-
Esophageal cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CT scan is required covering the site of the disease, and CT chest/abdomen/pelvis is preferred
 
Current
Definitive cancer pathology is mandatory; if clearly metastatic, two reasonable attempts at biopsy should be tried. Speak to GI Oncologist if unsuccessful (ROCA)
 
Current
PET scan is required (optional for stage IV)
 
Current
PFT can be scheduled at any date - DO NOT delay consultation (not required for stage IV)
 
Current
Provide any symptom information considered relevant by the referring physician
 
Current
Specific comorbidity information to identify infectious diseases, liver disease, or any other concurrent medical problem
 
Current
Gastrointestinal Cancer
Referrals are accepted from surgeons, gastroenterologists and hepatologists. Referrals from other providers will be accepted if the cancer is metastatic or cannot be resected by a surgeon.
+-
Gastric cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CT scan is required covering the site of the disease, and CT chest/abdomen/pelvis is preferred
 
Current
Definitive cancer pathology is mandatory; if clearly metastatic, two reasonable attempts at biopsy should be tried. Speak to GI Oncologist if unsuccessful (ROCA)
 
Current
Provide any symptom information considered relevant by the referring physician
 
Current
Specific comorbidity information to identify infectious diseases, liver disease, or any other concurrent medical problem
 
Current
Gastrointestinal Cancer
Referrals are accepted from surgeons, gastroenterologists and hepatologists. Referrals from other providers will be accepted if the cancer is metastatic or cannot be resected by a surgeon.
+-
Hepatocellular carcinoma
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CT scan is required covering the site of the disease and CT chest/abdomen/pelvis is preferred
 
Current
If arterial hypervascularity and venous phase washout and AFP>500, no biopsy needed. For all other cases, definitive cancer pathology is mandatory; if clearly metastatic, reasonable attempt at biopsy should be tried. Speak to GI Oncologist if unsuccessful
 
Current
Imaging (CT or MRI) is required
 
Current
Provide any symptom information considered relevant by the referring physician
 
Current
Specific comorbidity information to identify infectious diseases, liver disease, or any other concurrent medical problem
 
Current
Gastrointestinal Cancer
Referrals are accepted from surgeons, gastroenterologists and hepatologists. Referrals from other providers will be accepted if the cancer is metastatic or cannot be resected by a surgeon.
+-
Lung cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
See Provincial Lung Cancer (Medical Or Radiation Oncology) Referral Quick Reference (Path to Care, 2021)
+-
Malignant neoplasm of gastrointestinal tract
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Gastrointestinal Cancer
Referrals are accepted from surgeons, gastroenterologists and hepatologists. Referrals from other providers will be accepted if the cancer is metastatic or cannot be resected by a surgeon.

Please see additional routine referral guidelines for the specific GI Cancers listed below:
  • Anal canal cancer
  • Cholangiocarcinoma
  • Colorectal cancer
  • Esophageal cancer
  • Gastric cancer
  • Hepatocellular carcinoma (HCC)
  • Pancreatic cancer
+-
Malignant tumor of female genital organ
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
All consultation reports
 
Within 3 months
All lab work done within 1 month of visit
 
Within 1 month
All related DI - reports and films/discs if not on PACS
 
If available
CT scans - abdomen/pelvis - reports
 
If available
Chest x-ray report/films
 
If available
Histological confirmation of gynecological malignancy is required
 
Within 3 months
Histopathological reports for any surgical procedure, biopsy, or cytology - PAP smear
 
Within 3 months
Identify any specific comorbidity information (i.e., infectious diseases, cardiac disease, any other concurrent medical problem)
 
As appropriate
Identify any symptom information considered relevant by the referring physician
 
As appropriate
Imaging of any pelvic mass - report
 
Within 3 months
Operative reports for primary tumor (current or previous), biopsy, definitive surgery - hysterectomy, D&C, salpingo-oophorectomy, vulvectomy, laparoscopy
 
Within 3 months
Ultrasound reports/films
 
If available
Gynecologic Cancer

Required investigations ONLY for: 
*all other gynecologic cancers are considered urgent or emergent
  • Vaginal cancer
  • Vulvar cancer
+-
Malignant tumor of head and/or neck
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
All lab work done in previous month and preoperatively
 
Current and previous
All other related DI - reports and films
 
If available
CT scans - neck/chest; report and films/disc if not on PACS
 
If available
Chest x-ray report and films/disc if not on PACS
 
Within 1 month
Consultation reports
 
If available
Histological confirmation of malignancy is required but may be waived prior to ACCC consult under certain circumstances (i.e. inaccessible tumor location, poor patient condition) - indicate on referral form
 
Within 1 month
Operative reports to include surgeries for primary tumor
 
Within 1 month
Head/Neck Cancer
*All invasive head and neck cancer is considered urgent.

For routine referrals, the required investigations are as listed.
+-
Neuroendocrine tumor
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
All relevant CT scans, MRIs, octreotide scans, operative reports, pathology reports, scopes, and supporting lab tests (i.e., Chromogranin A, 5HIAA)
 
All
Endocrine/Neuroendocrine Cancer
+-
Pancreatic cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
CT scan is required covering the site of the disease and CT chest/abdomen/pelvis is preferred
 
Current
Definitive cancer pathology is mandatory; if clearly metastatic, reasonable attempt at biopsy should be tried. Speak to GI Oncologist if unsuccessful
 
Current
PET scan for unresected tumors (NOT required, do not delay consult or order this test)
 
Current
Provide any symptom information considered relevant by the referring physician
 
Current
Specific comorbidity information to identify infectious diseases, liver disease, or any other concurrent medical problem
 
Current
Gastrointestinal Cancer
Referrals are accepted from surgeons, gastroenterologists and hepatologists. Referrals from other providers will be accepted if the cancer is metastatic or cannot be resected by a surgeon.
+-
Sarcoma
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
All lab work done in previous month
 
Within 1 month
Any operative reports for timary tumor (current or previous), current biopsy, and definitive surgery
 
Current
Consultation letter with specific reason for referral
 
Current
Discharge summary if hospitalized
 
Within 3 months
For soft tissue sarcoma: CT chest and local imaging within 4 weeks of appointment
 
Within 1 month
Histopathological confirmation of sarcoma malignancy
 
If available
Histopathological reports for any surgical procedures and biopsies
 
Current
Identify any other concurrent medical problem
 
Current
Provide any specific symptom information considered relevant
 
Current
Reports and disks for chest x-rays, CT scans, MRI scans and other relevant diagnostic imaging done; all current and past imaging must be on disk - unless on PACS
 
If available, within 6 months, current
Sarcoma (Musculoskeletal Cancer)

Required investigations for:
  • Desmoid tumour, gastrointestinal stromal sarcoma, low grade soft tissue sarcoma
+-
Skin cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
All lab work
 
Within 1 month
If available, please bring: CT scans, reports, and films/discs if not on PACS. Consultation notes. Abdominal ultrasound reports and films. Chest x-rays and films if abnormal. All other related DI reports and films.
 
All
Please bring: *any OR notes for node dissection. *Histopathological reports for any surgical procedures, biopsy, fine needle aspirate, surgery.
 
All
Required investigations ONLY for:
  • Cutaneous tumour
  • Melanoma
+-
Thyroid cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
All relevant diagnostics confirming malignancy (e.g., biopsy, ultrasound)
 
All
Endocrine/Neuroendocrine Cancer
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Breast cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
See Provincial Breast Health Referral Quick Reference (Path to Care, 2016)
+-
Carcinoma of brain
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Neurologic (Brain) cancer
+-
Carcinoma of genitourinary organ
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
See requirements within "routine referral guidelines"
 
As relevant
Genitourinary Cancer

Localized bladder cancer for preoperative chemotherapy, lymph node positive or metastatic testicular cancer, localized high risk prostate cancer and metastatic (symptomatic prostate cancer), Uncontrolled hematuria secondary to renal cell carcinoma or TCC of urogenital tract.
+-
Lung cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
See Provincial Lung Cancer (Medical Or Radiation Oncology) Referral Quick Reference (Path to Care, 2021)
+-
Malignant neoplasm of endocrine gland
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Endocrine cancer
+-
Malignant neoplasm of gastrointestinal tract
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Gastrointestinal Cancer

Referrals are accepted from surgeons, gastroenterologists and hepatologists. Referrals from other providers will be accepted if the cancer is metastatic or cannot be resected by a surgeon.
+-
Malignant tumor of female genital organ
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
All consultation reports
 
Within 3 months
All lab work done within 1 month of visit
 
Within 1 month
All related DI - reports and films/discs if not on PACS
 
If available
BHCG for cervical cancer
 
Within 1 month
CA - 125 for cervical, ovarian, and peritoneal cancers
 
Within 1 month
CT scans - abdomen/pelvis - reports
 
If available
Chest x-ray report/films
 
If available
Histological confirmation of gynecological malignancy is required, unless pelvic mass with features of malignancy, include CA 125 and pelvic exam
 
Within 3 months
Histopathological reports for any surgical procedure, biopsy, or cytology - PAP smear
 
Within 3 months
Identify any specific comorbidity information (i.e., infectious diseases, cardiac disease, any other concurrent medical problem)
 
As appropriate
Identify any symptom information considered relevant by the referring physician
 
As appropriate
Imaging of any pelvic mass - report
 
Within 3 months
Operative reports for primary tumor (current or previous), biopsy, definitive surgery - hysterectomy, D&C, salpingo-oophorectomy, vulvectomy, laparoscopy
 
Within 3 months
Ultrasound reports/films
 
If available
Gynecologic Cancer

New diagnosis cervical cancer, high-grade endometrial cancer, new diagnosis ovarian cancer or suspicion of ovarian cancer, pelvic mass NYD.
+-
Malignant tumor of head and/or neck
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
See requirements within "routine referral guidelines"
 
As relevant/current
Head/Neck cancer


All invasive head and neck cancer is considered urgent
+-
Neuroendocrine carcinoma
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Neuroendocrine cancer
+-
Sarcoma
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
All lab work done in previous month
 
Within 1 month
CT chest and local imaging within 4 weeks of appointment
 
Within 1 month
Consultation letter with specific reason for referral
 
Current
Discharge summary if hospitalized
 
Within 3 months
Histopathological confirmation of sarcoma malignancy
 
If available
Histopathological reports for any surgical procedures, biopsies
 
Current
Identify any other concurrent medical problem
 
Current
Operative reports for primary tumour (current or previous), biopsy, definitive surgery
 
Current
Provide any specific symptom information considered relevant
 
Current
Reports and disks for chest x-rays, CT scans, MRI scans and other relevant diagnostic imaging done. All current & past imaging must be on disk, unless on PACS.
 
Within 6 months, if available
Sarcoma (Musculoskeletal) Cancer

Symptomatic metastases, neo-adjuvant pre-operative, chemotherapy are all considered urgent reasons for referral. Urgent referrals are typically seen in 2 weeks.

Ewing's sarcoma, osteosarcoma, rhabdomyosarcoma, and high-grade soft tissue sarcoma are considered urgent.
+-
Skin cancer
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance
 
HOURS OF OPERATION
Monday: 8:15 am - 4:30 pm
Tuesday: 8:15 am - 4:30 pm
Wednesday: 8:15 am - 4:30 pm
Thursday: 8:15 am - 4:30 pm
Friday: 8:15 am - 4:30 pm
   
 
ADDRESS
3395 Hospital Drive NW
Calgary Alberta
T2N 5G2
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
 
DIRECTIONS
If approaching from the east, use the East Site Entrance off 29th Street NW.

If approaching from the west, use the Hospital Drive turn-off from 16th Avenue
If approaching from the east, use the East Site Entrance off 29th Street NW.

If approaching from the west, use the Hospital Drive turn-off from 16th Avenue
 
PHONE
587-231-3100
 
PARKING INSTRUCTIONS
The closest parking option is located in the underground parking lot of the Arthur Child, directly off of Hospital Drive. Paid Parking is available.
The closest parking option is located in the underground parking lot of the Arthur Child, directly off of Hospital Drive. Paid Parking is available.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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