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This healthcare service has 1 current healthcare service locations.
Diabetes Specialty Clinic   at
Red Deer Regional Hospital Centre
Specialty: Endocrinology
Connect Care Department: RED RDHC DIABETES CL
Estimated time to routine appointment: 2 to 3 months
Alberta Health Services - Central Zone
SERVICE DESCRIPTION
Provides teaching and support for adults and children with Type 1 diabetes, Type 2 diabetes, Gestational Diabetes and Pre-existing Diabetes in pregnancy.Offers Individual appointments for teaching and support which includes:
  • staying well with diabetes
  • how to manage diabetes
  • managing diabetes complications
  • insulin pump therapy
Group and individual sessions:
  • gestational diabetes (and Pre-existing Diabetes in Pregnancy)
Videoconference and teleconference sessions are available from Red Deer as needed.
Provides teaching and support for adults and children with Type 1 diabetes, Type 2 diabetes, Gestational Diabetes and Pre-existing Diabetes in pregnancy.Offers Individual appointments for teaching and support which includes:
  • staying well with diabetes
  • how to manage diabetes
  • managing diabetes complications
  • insulin pump therapy
Group and individual sessions:
  • gestational diabetes (and Pre-existing Diabetes in Pregnancy)
Videoconference and teleconference sessions are available from Red Deer as needed.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Endocrinology, type RED RDHC DIABETES CL in the “To Department” section and complete order
Send an Internal Referral using the Ambulatory Referral Order to Endocrinology, type RED RDHC DIABETES CL in the “To Department” section and complete order
ADDITIONAL SERVICE DETAILS
  • For prediabetes, please refer to the Alberta Healthy Living Program (AHLP)
  • If requesting an Endocrinology Physician consult, please fax a separate referral letter to the Endocrinology Clinic at 403-343-4663.
  • Hours of operation are for information on service delivery. Videoconference and teleconference sessions available to all sites from Red Deer on an as needed basis.
  • For information or referral to the Insulin Pump program please follow link to their profile and details. Insulin Pump Therapy Program
  • For prediabetes, please refer to the Alberta Healthy Living Program (AHLP)
  • If requesting an Endocrinology Physician consult, please fax a separate referral letter to the Endocrinology Clinic at 403-343-4663.
  • Hours of operation are for information on service delivery. Videoconference and teleconference sessions available to all sites from Red Deer on an as needed basis.
  • For information or referral to the Insulin Pump program please follow link to their profile and details. Insulin Pump Therapy Program
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
 
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Diabetes self management
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Indicate if patient has hearing or visual impairment
 
Current

Advise if patient is unable to read or speak English (please specify language)
 
Current

Include details if patient has social/mental health concerns
 
Current

Diabetes related lab results (A1C, Lipids, ACR, Creatine, GFR) and any other relevant results.
 
Current

Diabetic education
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Indicate if patient has hearing or visual impairment
 
Current

Advise if patient is unable to read or speak English (please specify language)
 
Current

Include details if patient has social/mental health concerns
 
Current

Diabetes related lab results (A1C, Lipids, ACR, Creatine, GFR) and any other relevant results.
 
Current

Gestational diabetes
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Indicate if patient has hearing or visual impairment
 
Current

Advise if patient is unable to read or speak English (please specify language)
 
Current

Include details if patient has social/mental health concerns
 
Current

Diabetes related lab results (A1C, Lipids, ACR, Creatine, GFR) and any other relevant results.
 
Current

Insulin pump education
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Indicate if patient has hearing or visual impairment
 
Current

Advise if patient is unable to read or speak English (please specify language)
 
Current

Include details if patient has social/mental health concerns
 
Current

Diabetes related lab results (A1C, Lipids, ACR, Creatine, GFR) and any other relevant results.
 
Current

Newly diagnosed type 1 diabetes mellitus
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Indicate if patient has hearing or visual impairment
 
Current

Advise if patient is unable to read or speak English (please specify language)
 
Current

Include details if patient has social/mental health concerns
 
Current

Diabetes related lab results (A1C, Lipids, ACR, Creatine, GFR) and any other relevant results.
 
Current

Date of Diagnosis (dd-mom-yyyy)
 
N/A

Pre-existing type 1 diabetes mellitus in pregnancy
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Indicate if patient has hearing or visual impairment
 
Current

Advise if patient is unable to read or speak English (please specify language)
 
Current

Include details if patient has social/mental health concerns
 
Current

Diabetes related lab results (A1C, Lipids, ACR, Creatine, GFR) and any other relevant results.
 
Current

Pre-existing type 2 diabetes mellitus in pregnancy
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Indicate if patient has hearing or visual impairment
 
Current

Advise if patient is unable to read or speak English (please specify language)
 
Current

Include details if patient has social/mental health concerns
 
Current

Diabetes related lab results (A1C, Lipids, ACR, Creatine, GFR) and any other relevant results.
 
Current

Type 2 diabetes mellitus
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Indicate if patient has hearing or visual impairment
 
Current

Advise if patient is unable to read or speak English (please specify language)
 
Current

Include details if patient has social/mental health concerns
 
Current

Diabetes related lab results (A1C, Lipids, ACR, Creatine, GFR) and any other relevant results.
 
Current

Indicate if patient is on:OHA's (Oral Hypoglycemic Agents)On Insulin
 
Current
Type 2 Complex Care - When targets not achieved/improving with treatment.
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Please provide advance notification if you are unable to attend an appointment. A phone follow up will be made following a missed appointment to reschedule.
Please provide advance notification if you are unable to attend an appointment. A phone follow up will be made following a missed appointment to reschedule.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Hours of operation are for information on service delivery.

Videoconference and teleconference sessions available to all sites from Red Deer on an as needed basis.
   
 
ADDRESS
Medical Specialty Clinics
3942 50A Avenue
Red Deer Alberta
T4N 4E7
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Red Deer Regional Hospital is accessed via Gaetz Avenue or Taylor Drive. If driving via Hwy QE2 please take 32nd Street Exit and follow H signs. If entering hospital via the main front entrance keep to the left and follow the long corridor.
Red Deer Regional Hospital is accessed via Gaetz Avenue or Taylor Drive. If driving via Hwy QE2 please take 32nd Street Exit and follow H signs. If entering hospital via the main front entrance keep to the left and follow the long corridor.
 
PHONE
TOLL FREE PHONE
1-877-314-6997
 
PARKING INSTRUCTIONS
Underground parking, above ground parkade and street parking is available.
Underground parking, above ground parkade and street parking is available.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5